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It Help Support Jobs in Chicago, IL (NOW HIRING)

BC Tech Pro

IT Help Desk

Rolling Meadows, IL

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

Tecta America

IT Help Desk

Des Plaines, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...

Tecta Corporate

IT Help Desk

Rosemont, IL

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...

ITW

IT Help Desk Supervisor

Glenview, IL · Hybrid

$93K - $123K/yr

... IT support function. Key Responsibilities ... Lead, coach, and develop a team of Help Desk Support Analysts to achieve service, quality, and ...

AlixPartners

IT Help Desk Intern

Chicago, IL · On-site

$15.50 - $20.50/hr

... Information Technology team, a successful Service Desk Intern will assist in the support of ... This involves providing phone, email, and in-person support on all technical matters that come into ...

USA Clinics Group

IT Manager

Northbrook, IL · On-site

$75K - $95K/yr

Manage IT help desk and support ticketing system * Oversee hardware, software, and system maintenance * Support network and infrastructure performance * Troubleshoot technical issues across ...

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All JobsIt Help Support JobsIt Help Support Jobs in Chicago, IL

It Help Support information

See Chicago, IL salary details

$12

$19

$26

How much do it help support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for it help support in Chicago, IL is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Support specialist?

To thrive as an IT Help Support specialist, you need a solid understanding of computer hardware, software troubleshooting, network fundamentals, and typically at least a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, minimize downtime, and maintain smooth technology operations for end users.

What does an IT Help Support specialist do?

An IT Help Support specialist assists users with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and guide users through technical processes either in person, over the phone, or via remote tools. These professionals also help with installing and configuring hardware or software, maintaining system security, and ensuring smooth IT operations within an organization.

What are some common challenges faced by IT Help Support professionals and how can they be managed effectively?

IT Help Support professionals often encounter challenges such as managing high ticket volumes, supporting users with varying technical abilities, and staying updated with rapidly evolving technologies. To manage these effectively, prioritizing tasks, maintaining clear communication, and leveraging knowledge bases are essential strategies. Additionally, working closely with other IT team members and participating in ongoing training can help ensure quick, accurate resolutions and continuous skill development.

What is the difference between It Help Support vs Network Technician?

AspectIt Help SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, hardware setup
Industry UsageIT support across various industriesNetworking and telecommunications companies
Common Search/ComparisonYesNo

It Help Support focuses on assisting users with hardware and software issues, providing technical support, and troubleshooting. Network Technicians specialize in maintaining and installing network infrastructure. While both roles require technical skills and certifications, It Help Support is more user-focused, whereas Network Technicians work on network systems and hardware.

What are popular job titles related to It Help Support jobs in Chicago, IL? For It Help Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching It Help Support jobs in Chicago, IL look for? The top searched job categories for It Help Support jobs in Chicago, IL are:
It Help Support jobs near you
Infographic showing various It Help Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,837 per year, or $19.2 per hour.

IT Help Desk

BC Tech Pro

Rolling Meadows, IL

$23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. 

  • This is a full-time, onsite position. 
  • Benefits include Health, Dental Vision and 401k.
  • Starting pay is $23.00 per hour

Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
Qualifications

Education and Experience:

  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended
Additional Information

All your information will be kept confidential according to EEO guidelines.

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