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Remote Desktop Support Engineer Jobs in Chicago, IL

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IT Support Technician

Chicago, IL · Remote

$38 - $40/hr

... desktop applications. * Excellent communication and interpersonal skills with a strong customer service mindset. * Ability to work independently in a remote support environment. * Strong ...

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You will regularly need to collate information from SQL databases, remote server logs and client ...

Carefeed

Support Engineer

Chicago, IL · On-site +1

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You will regularly need to collate information from SQL databases, remote server logs and client ...

Zuma

Support Engineer

Mundelein, IL · Remote

Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market.

Frontline Education

Support Engineer I

Naperville, IL · On-site +1

Remote candidates will also be considered. How You'll Contribute to Our Mission The Support Engineer will be part of the Client Support Organization and report into a Client Support Team Lead. As a ...

Frontline Education

Support Engineer I

Naperville, IL · On-site +1

Remote candidates will also be considered. How You'll Contribute to Our Mission The Support Engineer will be part of the Client Support Organization and report into a Client Support Team Lead. As a ...

Frontline Education

Support Engineer I

Naperville, IL · On-site +1

Remote candidates will also be considered. How You'll Contribute to Our Mission The Support Engineer will be part of the Client Support Organization and report into a Client Support Team Lead. As a ...

Frontline Education

Support Engineer I

Naperville, IL · On-site +1

Remote candidates will also be considered. How You'll Contribute to Our Mission The Support Engineer will be part of the Client Support Organization and report into a Client Support Team Lead. As a ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a ... Production Support & Monitoring -- Provide expert-level remote management, administration, and ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a ... Production Support & Monitoring - Provide expert-level remote management, administration, and ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Chicago, IL

Remote Desktop Support Engineer information

See Chicago, IL salary details

$10

$27

$47

How much do remote desktop support engineer jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote desktop support engineer in Chicago, IL is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $31.68 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Chicago, IL? The most popular types of Desktop Support Engineer jobs in Chicago, IL are:
What are popular job titles related to Remote Desktop Support Engineer jobs in Chicago, IL? For Remote Desktop Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Chicago, IL look for? The top searched job categories for Remote Desktop Support Engineer jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Desktop Support Engineer jobs? Cities near Chicago, IL with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Chicago, IL as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $57,843 per year, or $27.8 per hour.
Junior Project Manager for Desktop Support and Datacenter

Junior Project Manager for Desktop Support and Datacenter

PTY TECH, LLC

Chicago, IL • Remote

$34/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Summary

THIS ROLE IS FULLY REMOTE ANYWHERE IN THE USA.

This role is for someone with prior Project Management experience supporting desktop users (Hardware Replacement, Windows Upgrades, PC Refresh, WIN7 / WIN10, etc.) and providing support in the datacenter.

PTY TECH, LLC

Contract

Remote |


Qualifications:

  • Key skills: Windows 7/10, Office 2013/O365, mobile device management.

  • Hardware would range from desktops/laptops/workstations/ thin clients.

  • Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.

  • Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops.

  • Prior experience supporting a client’s datacenter operations.

· In depth understanding of project management terminology and methodology

  • Knowledge and experience in ServiceNow are a big plus.

  • Ability to do project planning, budget estimation and management, resource planning and assessment, financial planning, and reporting.

  • Excellent Customer Service skills

  • Can manage small project teams

  • Ability to build rapport with clients

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor

Has 3-5 years of experience

Responsibilities:

  • Work with and under the direction of the Project Manager to ensure adherence with program goals and SLA attainments

  • Liaise with business financial leads and users to help in tracking Charge back to Project cost center.

  • Will coordinate with selected vendors to ensure smooth delivery of services to all end users and datacenter stakeholders.

  • ·This individual will be responsible for planning and coordination of all end user services and desktop support required by end users.

  • Active contract tracking and management.

  • Presenting / Reporting results in various forums

  • Liaise with vendors to generate POs / Initiate SOW reviews and signoffs

  • Help generate agenda and schedule business meetings (X-line sponsor/Application governance board)

  • Assist the team in change management activities (where applicable)

  • Provide technical assistance with computer hardware and software

  • Recommend hardware and software improvements

  • Track customer issues and resolutions