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Remote Desktop Support Engineer Jobs in Markham, IL

Ascend Technologies

Desktop Engineer

Chicago, IL · On-site +1

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of server and network ...

New

Ascend Technologies

Desktop Engineer

Chicago, IL · Remote

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of server and network ...

New

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You will regularly need to collate information from SQL databases, remote server logs and client ...

Carefeed

Support Engineer

Chicago, IL · On-site +1

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You will regularly need to collate information from SQL databases, remote server logs and client ...

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Remote Desktop Support Engineer information

See Markham, IL salary details

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$43

How much do remote desktop support engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote desktop support engineer in Markham, IL is $25.56, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $29.13 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What job categories do people searching Remote Desktop Support Engineer jobs in Markham, IL look for? The top searched job categories for Remote Desktop Support Engineer jobs in Markham, IL are:
What cities near Markham, IL are hiring for Remote Desktop Support Engineer jobs? Cities near Markham, IL with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you

Desktop Engineer

Ascend Technologies

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Desktop Engineer
Location: Remote
Exemption Status: Exempt
PURPOSE:
The Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of server and network environments, including but not limited to Active Directory, Entra ID, network firewall and switch devices, and M365 environments.
RESPONSIBILITIES:
  • Thoroughly and accurately understand issues and analyze problems in a systematic fashion.
  • Analyze each specific request, determine the underlying problem, and recommend proper solution.
  • Understand and execute standard escalation procedures in collaboration with tier 2 and tier 3 teams.

Collaborate with Tier 1 Support (Service Desk, Request Management):
  • Partner with front-line support teams to assist in the triage and resolution of end-user hardware, software, and peripheral issues.
  • Provide technical support on organization-wide client incidents and recurring technical problems escalated from Tier 1.

Collaborate with Tier 2 Support:
  • Coordinate on cross-ticket issues that require joint troubleshooting or affect multiple user groups or systems.
  • Engage in real-time problem-solving discussions via team collaboration platforms
  • Respond promptly to high-priority incidents and urgent escalations routed to Tier 2
  • Proactively update Tier 2 team members on the progress and status of tickets owned by other technicians, ensuring transparency and continuity of service.

Collaborate with Tier 3 Support (Cloud Infrastructure, Networking, Architecture):
  • Assist with diagnosis of Infrastructure and Networking issues and escalating issues as needed.
  • Liaise with Infrastructure Engineers, Network Engineers and Architects to support the identification and troubleshooting of Tier 3 issues.

Ticket Queue Management (Team-Level):
  • Monitor and triage the team's shared ticket queues daily, prioritizing unassigned, overdue, or aging tickets requiring attention.
  • Reassign tickets appropriately based on technician workload, skill set, and escalation path.

Ticket Queue Management (Individual-Level):
  • Maintain ownership of assigned tickets with a focus on aging tickets and those marked as high or urgent priority.
  • Regularly update ticket status, document troubleshooting steps, and close tickets upon resolution with clear resolution notes.

Ticket Documentation and Updates:
  • Ensure all assigned tickets are updated on a daily basis with relevant status changes, technical findings, and next steps.
    Client Communication:
  • Provide timely and clear communication to end users via email or phone regarding ticket status, actions taken, next steps, and resolution details.
  • Set expectations for service timelines and follow through on commitments to ensure a high level of customer satisfaction.
  • Other responsibilities assigned by management

MINIMUM SKILLS AND EXPERIENCE
  • Customer Service & Communication - Ability to respond calmly to high pressure situations and to professionally communicate with nontechnical staff, executives, and vendors.
  • Troubleshooting & Problem Solving - Make well thought out decisions quickly in a dynamic environment.
  • Multitasking & Efficiency - Thoroughly and accurately understand issues, analyze problems, and implement solutions in a systematic fashion.
  • Strong background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory, Exchange, and desktop imaging.
  • General issues resolution for M365, MDM, Intune, Citrix, Firewalls, VPNs, and other more advanced pieces of infrastructure.
  • Experience with MS 365 Admin Portal, Azure AD, Entra, Autopilot.
  • Experience with Mobile device support, desktop imaging, and Microsoft Teams.
  • Excellent organizational, time-management, verbal, and written communication skills.
  • Microsoft (MCP, MCSA) certifications preferred.
  • 3-5 years customer service-related experience.
  • 2-3 years working as a sole technical resource preferred.
  • 1-2 years' experience supporting backend IT infrastructure such as Exchange, Citrix, and Active Directory.

We are seeking highly motivated individuals who meet the following criteria:
  • Excellent organizational, verbal, and written communication skills.
  • A passion for technology, problem-solving, and customer service.
  • Efficiently manage multiple tasks.
  • Contribute in a fast-paced, team-oriented environment.
  • Possess strong problem solving and analytical skills.
  • Exhibit excellent leadership, communication, interpersonal, and organization skills.
  • Upbeat, friendly, motivated, and ready to help contribute to our team and the needs of our clients.

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
  • Committed to Client Success: Our actions and our words always align with the best interest of the client.
  • One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
  • Integrity: We are unquestionably committed to doing the right thing even when it is hard.
  • Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
  • Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

Salary Expectations: $55,000 - $60,000
The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.
Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate's expectations and experience.

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