ZipRecruiter

Log In

2

Remote Desktop Support Engineer Jobs in Peoria, IL

Trilon

Lead Structural Engineer - Bridge

Peoria, IL · On-site +1

Where you'll work Whether you prefer the convenience of remote work or the adventure of relocating ... We encourage our teams to connect on multiple levels and support each other's personal and ...

Hansoninc

Site Civil Engineer

Peoria, IL · On-site +1

Louis, MO; or Springfield, IL, as will fully remote scenarios. Position Profile This person is ... Provide technical support to other areas of Hanson. * Review contractor submittals and observe ...

Moderna

Intern, CMC Development (Summer 2027)

Peoria, IL · On-site +1

$20 - $60/hr

Perform process scale-up, support technology transfer and provide manufacturing support at internal ... Strong fundamental scientific and engineering skills for the evaluation of experimental data

New

Hansoninc

Deputy CAD Administrator

Peoria, IL · On-site +1

$50/hr

Position can be located in any of our offices, hybrid or fully remote Key Responsibilities CAD ... Project & Team Support * Collaborate with engineering, design, and project teams to resolve CAD ...

next page

Showing results 1-20

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Peoria, IL

Remote Desktop Support Engineer information

See Peoria, IL salary details

$9

$26

$44

How much do remote desktop support engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote desktop support engineer in Peoria, IL is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $30.19 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What are popular job titles related to Remote Desktop Support Engineer jobs in Peoria, IL?

For Remote Desktop Support Engineer jobs in Peoria, IL, the most frequently searched job titles are:

What cities near Peoria, IL are hiring for Remote Desktop Support Engineer jobs?

Cities near Peoria, IL with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Peoria, IL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,094 per year, or $26.5 per hour.

Senior Integration Engineer (Remote Services)

Caterpillar

Mossville, IL • On-site, Remote

$112K - $169K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Caterpillar Inc. rating

7.5

Company rating: 7.5 out of 10

Based on 488 frontline employees who took The Breakroom Quiz

273rd of 495 rated machine equipment manufacturers

Job description

Career Area:
Engineering
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
This role is responsible for the design, integration, validation, and deployment of remote services on vehicles or machines. This role ensures seamless integration of hardware, software, communications, and cloud-based services to enable features such as remote monitoring, diagnostics, software updates, data analytics, and fleet management.
The engineer works cross-functionally with mechanical, electrical, software, cybersecurity, and service teams to deliver reliable, secure, and scalable remote service solutions throughout the product lifecycle.
Responsibilities
  • Develop system requirements, interface definitions, and functional specifications for remote service features
  • Translate customer, regulatory, and business requirements into technical system solutions
  • Clearly define remote service strategies, support product group alignment activities and adoption.
  • Drive improvements to system tools and support system teams in the effective deployment and management of remote service features
  • Plan and track system-level testing, validation, and verification of remote services features
  • Support vehicle or machine-level integration testing, including lab, bench, and field testing
  • Contribute to continuous improvement of remote services features based on field data and customer feedback
  • Provide both people and technical leadership in system integration and software development that supports the enterprise remote service strategy.
  • Provide program status and development timing updates to stakeholders and product teams.

What you will have:
  • Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Embedded Systems: Knowledge of embedded systems and their applications; ability to develop embedded systems with varying levels of complexity to control the operations of the machine it is embedded within.
  • Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Top candidates will have:
  • Ability to approach communication challenges from various angles based upon audience.
  • Experience and knowledge of embedded systems and multi-system integration.
  • Involvement with NPI deployment in machine programs
  • Capable of successful resolutions to critical or wide-impact problems using standard practices for problem-solving approaches, tools, and processes.
  • Strong communication skills

Additional Details:
  • This position requires the candidate to work full-time at the Mossville, IL office.
  • Domestic relocation assistance is available for this position.

#LI
Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa sponsorship is available for eligible applicants.
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

What Caterpillar Inc. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply