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Technical Support Engineer Remote Jobs in Peoria, IL

Hansoninc

Site Civil Engineer

Peoria, IL · On-site +1

Provide technical support to other areas of Hanson. * Review contractor submittals and observe ... Partial remote work option may be available in the future, based on satisfactory project and job ...

micro1 AI

Senior Database Reliability Engineer

Peoria, IL · Remote

$220K - $260K/yr

You will leverage your deep technical expertise to drive database reliability, high availability ... remote team. Preferred Qualifications: • Experience supporting data platforms, analytics ...

Hansoninc

Cultural Resource Specialist

Peoria, IL · On-site +1

$60K - $80K/yr

Position Summary The Cultural Resource Specialist provides technical support for cultural resource ... Coordinate with engineers, planners, environmental scientists, and project managers to support ...

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Technical Support Engineer Remote information

See Peoria, IL salary details

$36.8K

$77.5K

$117.3K

How much do technical support engineer remote jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technical support engineer remote in Peoria, IL is $77,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $96,600.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

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For Technical Support Engineer Remote jobs in Peoria, IL, the most frequently searched job titles are:

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The top searched job categories for Technical Support Engineer Remote jobs in Peoria, IL are:

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Cities near Peoria, IL with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Peoria, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $77,545 per year, or $37.3 per hour.

Senior Integration Engineer (Remote Services)

Mossville, IL • On-site, Remote

Caterpillar
See more jobs at Caterpillarexternal

$112K - $169K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Caterpillar Inc. rating

7.5

Company rating: 7.5 out of 10

Based on 489 frontline employees who took The Breakroom Quiz

273rd of 499 rated machine equipment manufacturers

Job description

Career Area:
Engineering
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
This role is responsible for the design, integration, validation, and deployment of remote services on vehicles or machines. This role ensures seamless integration of hardware, software, communications, and cloud-based services to enable features such as remote monitoring, diagnostics, software updates, data analytics, and fleet management.
The engineer works cross-functionally with mechanical, electrical, software, cybersecurity, and service teams to deliver reliable, secure, and scalable remote service solutions throughout the product lifecycle.
Responsibilities
  • Develop system requirements, interface definitions, and functional specifications for remote service features
  • Translate customer, regulatory, and business requirements into technical system solutions
  • Clearly define remote service strategies, support product group alignment activities and adoption.
  • Drive improvements to system tools and support system teams in the effective deployment and management of remote service features
  • Plan and track system-level testing, validation, and verification of remote services features
  • Support vehicle or machine-level integration testing, including lab, bench, and field testing
  • Contribute to continuous improvement of remote services features based on field data and customer feedback
  • Provide both people and technical leadership in system integration and software development that supports the enterprise remote service strategy.
  • Provide program status and development timing updates to stakeholders and product teams.

What you will have:
  • Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Embedded Systems: Knowledge of embedded systems and their applications; ability to develop embedded systems with varying levels of complexity to control the operations of the machine it is embedded within.
  • Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Top candidates will have:
  • Ability to approach communication challenges from various angles based upon audience.
  • Experience and knowledge of embedded systems and multi-system integration.
  • Involvement with NPI deployment in machine programs
  • Capable of successful resolutions to critical or wide-impact problems using standard practices for problem-solving approaches, tools, and processes.
  • Strong communication skills

Additional Details:
  • This position requires the candidate to work full-time at the Mossville, IL office.
  • Domestic relocation assistance is available for this position.

#LI
Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa sponsorship is available for eligible applicants.
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

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