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Technical Support Engineer Remote Jobs in Roxana, IL

Dillon Product Manager

MO ยท Remote

$80K - $121K/yr

... Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

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NET, C#, C++, Java, JavaScript, or any other object-orientated programming language Company Description theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 ...

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Field Support Technician

Saint Louis, MO ยท On-site +1

$19.25 - $26.25/hr

... Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. * Work with ISP vendors and managed services support partners to resolve technical ...

Field Support Technician

Saint Louis, MO ยท On-site +1

$19.25 - $26.25/hr

... Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. * Work with ISP vendors and managed services support partners to resolve technical ...

Field Support Technician

Saint Louis, MO ยท On-site +1

$19.25 - $26.25/hr

... Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. * Work with ISP vendors and managed services support partners to resolve technical ...

Field Support Technician

Saint Louis, MO ยท On-site +1

$19.25 - $26.25/hr

... Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. * Work with ISP vendors and managed services support partners to resolve technical ...

Field Support Technician

Saint Louis, MO ยท On-site +1

$19.25 - $26.25/hr

... Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. * Work with ISP vendors and managed services support partners to resolve technical ...

Field Support Technician

Saint Louis, MO ยท On-site +1

$19.25 - $26.25/hr

... Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. * Work with ISP vendors and managed services support partners to resolve technical ...

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Showing results 1-20

Technical Support Engineer Remote information

See Roxana, IL salary details

$36K

$75.8K

$114.6K

How much do technical support engineer remote jobs pay per year?

As of Jul 5, 2026, the average yearly pay for technical support engineer remote in Roxana, IL is $75,790.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $94,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
What job categories do people searching Technical Support Engineer Remote jobs in Roxana, IL look for? The top searched job categories for Technical Support Engineer Remote jobs in Roxana, IL are:
What cities near Roxana, IL are hiring for Technical Support Engineer Remote jobs? Cities near Roxana, IL with the most Technical Support Engineer Remote job openings:
Infographic showing various Technical Support Engineer Remote job openings in Roxana, IL as of June 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution, with an average salary of $75,790 per year, or $36.4 per hour.

Technology Support Officer (Regulatory Policy & Intel 3) - 29170

HII's Mission Technologies division

Saint Louis, MO โ€ข On-site, Remote

$91K - $130K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


Job description

Requisition Number:ย 29170ย 

Required Travel: 0 - 10%

Employment Type:ย Full Time/Salaried/Exempt

Anticipated Salary Range:ย $91,631.00ย -ย $130,000.00ย 

Security Clearance:ย Ability to Obtainย ย 

Level of Experience:ย Midย HI

This opportunity resides with All-Domain Operations (ADO), a business group within HII's Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations.

HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe.

Leadership Mindset at HII - Mission Technologies

Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every employee grows, leads, and contributes-regardless of role. It sets the standard for how you can develop yourself and what you can expect from leaders across our organization. We look for candidates who want to grow in alignment with these capabilities:

  • Know & Grow Your Peopleย - Commit to learning and supporting team success.
  • Build Relationshipsย - Communicate openly, collaborate well, and build trust.
  • Take Ownershipย - Deliver on commitments and take pride in your work.
  • Customer Firstย - Focus on the mission and those we serve.
  • Shape the Futureย - Bring ideas, curiosity, and continuous improvement.
  • Act with Urgencyย - Take initiative and follow through with purpose.

These capabilities guide how all employees contribute to our shared success across Mission Technologies.

Job Description

Position Summary: Technology Support Officer

Huntington Ingalls Industries: Mission Technologies Divisionis currently seeking an Intellectual Property (IP) Technical Specialist to support our work with theNational Geospatial-Intelligence Agency. Our ideal candidate is a subject matter expert with experience in computer architecture, artificial intelligence, machine learning, deep learning, computer vision, software engineering, and other computer science and computer engineering fields who can assess inventions in these fields for patentability. The Intellectual Property (IP) Technical Specialist willsupport the NGA Office of Research and Technology Applications (ORTA) and the Office of General Counsel (OGC) with patent assessments, preparation of patent applications related to inventions, and drafting responses to U.S. Patent and Trademark Office (USPTO) actions. This position will be performed at NGA offices at either St Louis, MO, or Springfield, VA. Remote work capabilities are authorized on an as-needed basis. Can be modified to a part-time position, if required.

Essential Job Responsibilities
  • Conducts patent searches to assess the novelty and patentability of computer architecture, artificial intelligence, and other computer science and computer engineering inventions.
  • Conducts interviews with inventors to capture all required aspects of technologies submitted for the ORTA to make patenting recommendations.
  • Collaborate with inventors and OGC to develop patent prosecution strategy.
  • Works closely with OGC to prepare patent applications, including drafting specifications, drawings, and claims, and ensures technical accuracy of the subject matter in the patent applications.
  • Provides technical and legal research and analysis to assist OGC in support of NGA submissions pending before the USPTO.
  • Assists OGC with preparing responses to USPTO actions and docket management.
  • Ensures procedures are in place to classify and maintain records.
  • Interprets and enforces all documentation formatting, standards, policies, and operating procedure requirements
Minimum Qualifications
  • 5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience.
  • 3 years experience related to job responsibilities listed above with Bachelors in related field; 0+ years relevant experience with Masters in related field; 0 years experience with PhD in related field.
  • B.S. in Computer Science, Computer Engineering, or closely related field.
  • Must be a US Citizen (required) and have the ability to obtain a clearnace with the US DoD
  • Able to pass an HSPD-12 background investigation.
  • Demonstrated technical expertise in one or more of the following: computer architecture, artificial intelligence (AI), machine learning, deep learning, computer vision, software engineering, programming, etc.
  • Ability to work independently with minimal guidance.
  • Demonstrated ability of superior writing and analytical skills.
  • Ability to orally communicate with inventors and draft technical specifications.
Preferred Requirements
  • US TS/SCI security clearance
  • Candidates located near NGA offices in either St Louis, MO, or Springfield, VA.
  • Submissions to technical journals and authoring White Papers in the computer science, engineering or related fields.
  • Ability to work in a fast-paced environment with quick turn-around times and with minimal supervision.
  • Familiarization with US Patent Laws and regulations.
Physical Requirements
  • May require working in an office


The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.
Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072
HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.
Why HII
We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?ย 
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.comย and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.