ZipRecruiter

Log In

2

Technical Support Engineer Remote Jobs in Roxana, IL

SAIC

AWS GovCloud Engineer

Scott Air Force Base, IL · Remote

$80K - $120K/yr

... Remote Work: ORA_ON_SITE Description SAIC is seeking an AWS GovCloud Engineer to support an ... Provides strategic advice, technical guidance and expertise to program and project staff; Provides ...

The Timberline Group

SOFTWARE ENGINEER

Saint Louis, MO · On-site +1

... or with support from more senior SE. * Builds internal network of business and technical ... Remote in the USA Only * Contract-to-Hire 3-6 months * Must be US-Citizen or Green-Card only * Will ...

BAI

Software Engineer

Saint Louis, MO · On-site +1

$75K - $95K/yr

... support solutions. Our work creates positive ripple effects throughout financial services ... Participate in code reviews, technical guidance, and knowledge sharing. * Participate in efforts to ...

The Timberline Group

SR. SOFTWARE ENGINEER

Saint Louis, MO · On-site +1

$119K - $157K/yr

Implement and Support * Work with Operations groups to ensure applications are successfully ... technical aptitude. Need to be open to: * Remote in the USA Only * Contract-to-Hire 3-6 months

Cigna

Technical Product Manager - Applied AI

Saint Louis, MO · On-site +1

$162K - $187K/yr

This role will work closely with Finance process owners, Engineering, Data, and Architecture ... Support change management and user adoption by helping stakeholders understand how AI solutions ...

3B Staffing LLC

H2R Reverse Engineer

Saint Louis, MO · Remote

$5/hr

Louis, MO Work location Remote - Can work in an US State Term 6 year Work Status GC/USC required ... identify technical report in HanaStudio. Document the data flows and leverage direct H2R SAP ...

3B Staffing LLC

H2R Reverse Engineer

Saint Louis, MO · Remote

$5/hr

Louis, MO Work location Remote - Can work in an US State Term 6 year Work Status GC/USC required ... identify technical report in HanaStudio. Document the data flows and leverage direct H2R SAP ...

The Timberline Group

Technical Architect

Saint Louis, MO · On-site +1

$28K/mo

Our compensation and benefits package not only supports our associates and their families but ... Establish architectural standards and direct external developers on adherence of those standards

Birch Creek Energy

Civil Project Engineer

Saint Louis, MO · On-site +1

$82K - $110K/yr

Remote-work candidates are welcome. Job Overview: * Reporting to the Sr Director of Execution ... Support the EPC RFP process by creating technical exhibits, reviewing proposals, and responding to ...

previous page

Showing results 41-60

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Roxana, IL

Technical Support Engineer Remote information

See Roxana, IL salary details

$36K

$75.8K

$114.6K

How much do technical support engineer remote jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support engineer remote in Roxana, IL is $75,790.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $94,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What cities near Roxana, IL are hiring for Technical Support Engineer Remote jobs?

Cities near Roxana, IL with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Roxana, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $75,790 per year, or $36.4 per hour.

Software Engineer (Desktop.NET) (Remote)

Computer Information Concepts

Saint Louis, MO • Remote

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Location: Remote must reside in CO, FL, IA, IL, KS, MO, NE, OH, or TN

Travel Expectations: Once yearly - company offsite
Salary: $100,000$140,000 annually, depending on experience
Reports to: CTO

**Applicants will receive a Culture Index survey by email after applying. Completion of the survey is a required step in our hiring process. **

About the Company

We are an established software company with a long history of serving county and city governments. Today, we are transforming a broad portfolio of Windows-based applications into a modern SaaS suite of integrated products.

Our engineering organization supports both established products and the development of our next-generation SaaS platform. As products transition to the new platform, an increasing share of our engineering investment will focus on modernization.

Role Overview

As a Software Engineer (Desktop .NET), you will play an important role in keeping established government software reliable, supportable, and evolving while the company builds its next generation of SaaS products.

This is a hands-on engineering role that combines product development, production problem-solving, and incremental modernization. You will work across Windows desktop and client/server applications built with C#, VB.NET, WinForms, .NET Framework, and modern .NET, along with SQL Server databases, ASP.NET/IIS portals, operational reports, integrations, and deployment workflows.

Success in this role means taking ownership of product changes from diagnosis through release, improving reliability and maintainability, and making thoughtful modernization investments that reduce risk and improve the customer experience.

You will work closely with domain experts and Customer Engineering on technical escalations and business requirements. Software Engineering owns product fixes, shared releases, and the long-term health of the codebase while Customer Engineering leads frontline customer support and implementation.

Key Responsibilities

  • Maintain, debug, and extend Windows applications built with C#, VB.NET, WinForms, .NET Framework, and modern .NET.
  • Refactor or modernize established code when changes provide clear reliability, maintainability, or customer benefits.
  • Improve shared functionality through well-scoped libraries and NuGet packages.
  • Develop and tune SQL Server schemas, T-SQL queries, stored procedures, and data-conversion logic with a strong focus on correctness.
  • Maintain ASP.NET/IIS web portals and the interfaces between portal, desktop, and database components.
  • Build and troubleshoot operational reports, including SAP Crystal Reports, and structured import/export workflows using formats such as JSON and XML.
  • Improve development and delivery practices through consistent Git/GitHub workflows, automated builds and testing, packaging, and repeatable releases.
  • Strengthen production diagnostics through structured logging, error tracking, monitoring, and tools that help reproduce and resolve customer-reported issues.
  •  Investigate escalated defects, communicate findings clearly, estimate product work, and carry accepted fixes through release and production follow-up.
  • Partner with domain experts and Customer Engineering to understand business rules and develop maintainable product solutions.
  • Document product, build, and release knowledge so expertise can be shared effectively across the team.
  • Use AI-assisted development tools thoughtfully while remaining accountable for code quality and customer impact.

Qualifications

  • 5+ years of professional software engineering experience with substantial .NET application ownership.
  • Strong C# experience and practical experience maintaining VB.NET code.
  • Experience with both modern .NET and .NET Framework, including Windows desktop development with WinForms or a comparable UI framework.
  • Strong SQL Server and T-SQL skills, including stored procedures, query optimization, schema design, and production data troubleshooting.
  • Experience with LINQ and Entity Framework or another .NET data-access approach.
  • Experience maintaining ASP.NET applications hosted in IIS.
  • Experience with reporting tools such as SAP Crystal Reports.
  • Practical unit and integration testing experience in established codebases.
  • Strong Git fundamentals, including branches, commits, merges, conflict resolution, pull requests, and the ability to diagnose repository state beyond GUI tooling.
  • Experience with CI/CD in GitHub Actions, Azure DevOps, or a comparable system.
  • Experience creating and maintaining NuGet packages.
  • Working knowledge of structured logging, error tracking, monitoring, and production diagnosis.
  • Experience working on a modern product team using agile processes.
  • Practical experience with AI coding tools such as Claude Code, Codex, or comparable tools.
  • Strong interpersonal skills and a tactful, empathetic communication style.

Preferred Qualifications

  • PowerShell automation and experience working with JSON/XML integrations or flat-file imports.
  • Experience designing or consuming REST APIs.
  • Finance, payroll, property valuation, tax, records, utilities, or other local-government domain knowledge.
  • Experience modernizing large desktop or client/server application portfolios.
  • Experience in regulated or audit-focused environments, including SOC 2, GovRAMP, or FedRAMP readiness.

Why Join Us

  • Make meaningful reliability and usability improvements to software that local governments depend on every day.
  • Help modernize an established product portfolio through better source control, testing, diagnostics, releases, shared code, and selective framework upgrades.
  • Work on consequential business problems involving payroll, finance, tax, records, reporting, and customer data.
  • Help turn deep product and domain knowledge into shared engineering practices and systems that strengthen the team over time.
  • Contribute to the evolution of established products while helping position the company for its SaaS future.
  • Medical, dental, and vision coverage, with the company paying 75% of monthly premiums.
  • 401(k) with company contributions.
  • Vacation, sick leave, and paid holidays to support work-life balance.