ZipRecruiter

Log In

2

Remote Desktop Support Engineer Jobs in Elgin, IL

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You will regularly need to collate information from SQL databases, remote server logs and client ...

Carefeed

Support Engineer

Chicago, IL · On-site +1

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You will regularly need to collate information from SQL databases, remote server logs and client ...

EconONE Research

Systems Administrator

Chicago, IL · Remote

Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms ... support for server- and workstation-related incidents; escalate to vendors or senior engineers as ...

Zero Hash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...

zerohash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...

next page

Showing results 1-20

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Elgin, IL

Remote Desktop Support Engineer information

See Elgin, IL salary details

$9

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote desktop support engineer in Elgin, IL is $26.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $30.43 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What are the most commonly searched types of Desktop Support Engineer jobs in Elgin, IL?

The most popular types of Desktop Support Engineer jobs in Elgin, IL are:

What job categories do people searching Remote Desktop Support Engineer jobs in Elgin, IL look for?

The top searched job categories for Remote Desktop Support Engineer jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Remote Desktop Support Engineer jobs?

Cities near Elgin, IL with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,506 per year, or $26.7 per hour.

Support Engineer

Carefeed

Chicago, IL • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

About Us: Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day. By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families.

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate. It reduces strain, keeps communities organized, and gives staff the time and confidence to focus on what matters most. Providers choose Carefeed because it is simple to learn, powerful in practice, and built for the realities of multi-community care.
 
Trusted by thousands of communities across the US and Canada, Carefeed helps every organization deliver a better experience for residents, families, and the teams who care for them.

About the Opportunity:  Carefeed is seeking a Support Engineer to join our growing team and serve as a bridge between our engineering, product and client experience teams. As a Support Engineer, you'll investigate and fix client issues, design and implement changes to avoid future problems, and advocate for Carefeed's clients to the rest of the company. 

In this role, you'll split your time between fixing client issues and building tools to help prevent issues in the future.This role sits in our Integrations engineering team, where you'll use your experience supporting our integrations to help us make future implementations more resilient. 

This role is well-suited for recent college or coding bootcamp graduates who are eager to start a career in software development. Our goal is to help team members in this role build the skills and experience to grow into future engineering positions at Carefeed. 

Responsibilities: 

  • Solve client issues. Your primary day-to-day responsibility will be to act as escalation support for Carefeed's client experience team. Investigate and fix client issues as they arise. 
  • Design and implement tools and fixes. Build tools to help you and the rest of the Carefeed team detect client issues or prevent them before they arise. 
  • Assist in onboarding and offboarding clients. Assist in the technical setup of new clients as needed. As with client issues, you'll be encouraged to develop tooling to automate this. 
  • Collaborate cross-functionally with clients and Carefeed team members to understand requirements, resolve issues, and deliver high-quality outcomes. 
  • Contribute to continuous improvement, sharing insights and feedback to strengthen processes, systems, and team collaboration.  

Skills: 

  • Excellent communication skills. You must be able to convey complex technical concepts clearly, both verbally and in writing, to technical and non-technical audiences. 
  • Strong debugging skills, particularly relating to 3rd-party integrations. You will regularly need to collate information from SQL databases, remote server logs and client reports in order to reproduce and fix issues. 
  • Experience programming web applications. Carefeed works primarily in PHP and Typescript. Experience in these languages is a plus but not required. 
  • Experience with Unix-based systems (MacOS or Linux) and Internet protocols like DNS and SMTP is a plus. 

Qualifications: 

  • 2+ years in a technical support, client success or software development role 
  • Experience in a startup environment or healthcare industry is a plus. 
  • Proven track record of providing excellent client service and handling challenging client situations with professionalism. 
  • Bachelor's degree in computer science, information technology, or related field, or equivalent practical experience. 
  • Experience working in SaaS or enterprise software environments. 

Work Location: Chicago, IL 

FLSA Status: Full-time, Exempt 

What You'll Love:  

  • Join a fast-growing startup making a real impact in the lives of senior care providers and their communities 
  • Comprehensive medical, dental, and vision insurance to support your health and well-being 
  • 401(k) plan to help you plan for the future 
  • Paid vacation, sick time, and company-paid holidays to support work-life balance 
  • A culture that values growth and development, with opportunities to grow your career as we scale 

Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Apply