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Remote L2 Production Support Jobs in Elgin, IL (NOW HIRING)

Northern Base

Oracle CPQ Consultant

Schaumburg, IL · Remote

Schaumburg, IL ( Remote ) Employment Type: Full-Time Visa Type: USC / GC Only Experience: 6+ Years ... Experience with Go-Live preparation, cutover, and post-production support * Strong analytical ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

... product trainings as needed to maintain certification; carries out Remote Performance Reviews; responsible for escalated case support which includes troubleshooting for reported customer problems and ...

MSPbots

Head of Product

Chicago, IL · Remote

$238K - $249K/yr

Remote (US-based only) Work Schedule: Flexible--with regular meetings across PH, US, and China ... Make clear prioritization calls across a mixed portfolio--production support, active launches, and ...

MSPbots

Head of Product

Chicago, IL · Remote

$240K - $251K/yr

Remote (US-based only) Work Schedule: Flexible-with regular meetings across PH, US, and China teams ... Make clear prioritization calls across a mixed portfolio-production support, active launches, and ...

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Remote L2 Production Support information

See Elgin, IL salary details

$28

$51

$69

How much do remote l2 production support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote l2 production support in Elgin, IL is $51.74, according to ZipRecruiter salary data. Most workers in this role earn between $42.79 and $57.02 per hour, depending on experience, location, and employer.

What is the difference between Remote L2 Production Support vs Remote L1 Support?

AspectRemote L2 Production SupportRemote L1 Support
ResponsibilitiesHandling complex issues, troubleshooting, and escalation managementInitial issue triage, basic troubleshooting, and ticket logging
Skills & CertificationsTechnical troubleshooting, knowledge of systems, certifications like ITIL or CompTIACustomer service skills, basic technical knowledge
Work EnvironmentSupport teams, technical environments, often in 24/7 shiftsHelpdesk or call center environment, front-line support
Common UsageOrganizations requiring tiered support for complex systemsEntry-level support roles for initial customer contact

Remote L2 Production Support focuses on resolving complex technical issues and escalations, requiring specialized skills and certifications. In contrast, Remote L1 Support handles basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy but differ in complexity and technical depth.

What are popular job titles related to Remote L2 Production Support jobs in Elgin, IL?

For Remote L2 Production Support jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Remote L2 Production Support jobs in Elgin, IL look for?

The top searched job categories for Remote L2 Production Support jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Remote L2 Production Support jobs?

Cities near Elgin, IL with the most Remote L2 Production Support job openings:

Remote L2 Production Support jobs near you

Customer Support Specialist

Remote Talent Cloud

Chicago, IL • Remote

$20/hr

Contractor

Re-posted 16 days ago

Job description

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive top-notch support. Your main responsibilities will include:

  • Responding to customer inquiries via phone, email, and/or chat
  • Providing fast, friendly, and professional assistance
  • Troubleshooting product and service issues to find optimal solutions
  • Maintaining detailed and accurate records of customer interactions
  • Staying up to date on client products, services, and policies to provide accurate information
  • Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements

We're looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

  • This is a fully remote position, but you must be located within the United States
  • Fluent in speaking, writing, and reading the English language
  • A reliable Internet connection and computer
  • A positive, professional attitude and a passion for helping others
  • The ability to work independently in a distraction-free home office
  • Previous customer support experience is a plus, but not required

Benefits

  • Fully remote: work from anywhere within the United States
  • Full-time and part-time available
  • Competitive hourly pay from $20/hr

Apply