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L2 Production Support Jobs (NOW HIRING)

Diverse Lynx

L2 Production Support Engineer

Princeton, NJ · On-site

$44.50 - $58/hr

They are seeking an L2 Production Support Engineer who will be responsible for troubleshooting production issues, providing immediate fixes, and supporting the design and development of IBM BPM ...

CGI Inc.

L2 Production Support Specialist with AWS

Dallas, TX · On-site

$17.50 - $23.75/hr

L2 Production Support Specialist with AWS Category: Service Desk / End User Services Main location: United States, Texas, Dallas Position ID:J0826-0502 Employment Type: Full Time Position Description:

CGI Inc.

L2 Production Support Specialist with AWS

Columbia, SC · On-site

$16.50 - $22.25/hr

L2 Production Support Specialist with AWS Category: Service Desk / End User Services Main location: United States, South Carolina, Columbia Position ID:J0826-0501 Employment Type: Full Time Position ...

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L2 Production Support information

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How much do l2 production support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for l2 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

Is L2 production support a stressful job?

L2 production support can be stressful due to the need to quickly resolve technical issues and ensure system stability. It often requires working under pressure, handling urgent incidents, and maintaining focus during critical situations, but the level of stress varies depending on the organization and workload.

What does an L2 Production Support do?

A typical day in an L2 Production Support role involves monitoring application health, responding to incident tickets, and performing root cause analysis for any technical issues that arise. You will frequently collaborate with L1 support to address escalated problems and coordinate with development or infrastructure teams to resolve complex or persistent issues. Proactive tasks may include system checks, running scripts for routine maintenance, and updating documentation as fixes or changes are implemented. The role is dynamic and often fast-paced, providing exposure to a broad range of technologies while building strong problem-solving skills.

What is an L2 Production Support?

An L2 Production Support job involves troubleshooting and resolving technical issues in a production environment. L2 support handles incidents that require deeper analysis than L1 support, such as application errors, system failures, or database issues. They work closely with development and infrastructure teams to diagnose problems, implement fixes, and ensure system stability. Additionally, they may participate in root cause analysis, automation, and process improvements to enhance system reliability.

What are the key skills and qualifications needed to thrive as an L2 Production Support?

To thrive as an L2 Production Support professional, you need strong troubleshooting skills, a solid understanding of application architecture, and experience in incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Splunk, AppDynamics), ticketing systems (like ServiceNow or JIRA), and scripting languages is highly valuable, and certifications in ITIL or related frameworks are often beneficial. Outstanding communication, stress management, and teamwork abilities set top performers apart in this high-stakes environment. These skills are critical for minimizing system downtime and ensuring seamless support for both technical teams and business users.

More about L2 Production Support jobs
What cities are hiring for L2 Production Support jobs? Cities with the most L2 Production Support job openings:
What are the most commonly searched types of L2 Production Support jobs? The most popular types of L2 Production Support jobs are:
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L2 Production Support jobs near you
Infographic showing various L2 Production Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

L2 Production Support Consultant- Onsite Role

Qualis1 Inc

Omaha, NE • On-site

Contractor

Re-posted 24 days ago

Job description

Role: L2 Production support

Location: Omaha, NE, Frisco, TX and Berkeley Heights, NJ onsite

Duration: 6+ months

Must Have: Kafka, Ab-Initio and Cognos

Description:

Need L2 production support consultant with 2+ years of splunk , Grafana , Dynatrace, red hat open shift, Hadoop, Oracle etc.
Must Have: Kafka, Ab-Initio and Cognos