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L2 Production Support Jobs (NOW HIRING)

Diverse Lynx

L2 Production Support Engineer

Princeton, NJ · On-site

$44.50 - $58/hr

They are seeking an L2 Production Support Engineer who will be responsible for troubleshooting production issues, providing immediate fixes, and supporting the design and development of IBM BPM ...

Spruce Infotech Inc

Production support

New York, NY · On-site

$18.75 - $23.50/hr

Experience of Mule AnyPointStudio runtime 3.6.1 ii. Experience of Mulesoft On-Premise/Cloudhub and deployments iii. L1/L2/L3 Production Support project experience iv. Need to run triage calls with ...

Sonsoft Inc

Production Support

Plano, TX

Production Support : Web Methods, SQL/Oracle, Udeploy, Web services. Qualifications * Bachelor ... Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. * No OPT-EAD & H1B ...

Mindlance

Java Full Stack Developer

Hopkins, MN · On-site

$53.50 - $69/hr

The ideal candidate will be responsible for troubleshooting production issues, resolving L2 support tickets, developing enhancements, fixing defects, and deploying applications to production. This ...

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How much do l2 production support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for l2 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is L1 L2 and L3 production support?

L1, L2, and L3 production support refer to different levels of technical support in IT operations. L1 support handles basic issues and user queries, L2 addresses more complex problems requiring technical expertise, and L3 involves advanced troubleshooting, often by specialized engineers or developers. These levels ensure efficient issue resolution and system stability in a support environment.

What is L2 production support?

L2 production support is a technical role responsible for resolving complex issues in live systems that cannot be handled by L1 support. It involves analyzing, troubleshooting, and resolving incidents, often using monitoring tools and technical knowledge of the system environment to ensure minimal downtime.

What does a typical day look like for someone in an L2 Production Support role?

A typical day in an L2 Production Support role involves monitoring application health, responding to incident tickets, and performing root cause analysis for any technical issues that arise. You will frequently collaborate with L1 support to address escalated problems and coordinate with development or infrastructure teams to resolve complex or persistent issues. Proactive tasks may include system checks, running scripts for routine maintenance, and updating documentation as fixes or changes are implemented. The role is dynamic and often fast-paced, providing exposure to a broad range of technologies while building strong problem-solving skills.

What is an L2 Production Support job?

An L2 Production Support job involves troubleshooting and resolving technical issues in a production environment. L2 support handles incidents that require deeper analysis than L1 support, such as application errors, system failures, or database issues. They work closely with development and infrastructure teams to diagnose problems, implement fixes, and ensure system stability. Additionally, they may participate in root cause analysis, automation, and process improvements to enhance system reliability.

What are the key skills and qualifications needed to thrive in the L2 Production Support position, and why are they important?

To thrive as an L2 Production Support professional, you need strong troubleshooting skills, a solid understanding of application architecture, and experience in incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Splunk, AppDynamics), ticketing systems (like ServiceNow or JIRA), and scripting languages is highly valuable, and certifications in ITIL or related frameworks are often beneficial. Outstanding communication, stress management, and teamwork abilities set top performers apart in this high-stakes environment. These skills are critical for minimizing system downtime and ensuring seamless support for both technical teams and business users.

What is a Level 2 support job description?

A Level 2 support job involves handling more complex technical issues that cannot be resolved by Level 1 support. It requires in-depth troubleshooting, knowledge of systems and applications, and often involves working with specialized tools and documentation to resolve escalated problems efficiently.

What is the role of L2 support?

L2 support involves handling complex technical issues that escalate beyond L1 support, requiring in-depth troubleshooting and problem resolution. Support specialists in this role often use diagnostic tools, scripts, and technical knowledge to resolve issues efficiently and may collaborate with L3 support or development teams. Strong communication skills and technical expertise are essential for effective performance in this role.
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L2 Production Support jobs near you
Infographic showing various L2 Production Support job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 8% Part Time, 2% Contract, and 2% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

L2 Production Support Consultant- Onsite Role

Qualis1 Inc

Omaha, NE • On-site

Contractor

Re-posted 4 days ago

Job description

Role: L2 Production support

Location: Omaha, NE, Frisco, TX and Berkeley Heights, NJ onsite

Duration: 6+ months

Must Have: Kafka, Ab-Initio and Cognos

Description:

Need L2 production support consultant with 2+ years of splunk , Grafana , Dynatrace, red hat open shift, Hadoop, Oracle etc.
Must Have: Kafka, Ab-Initio and Cognos