Job Summary:
Diverse Lynx is seeking an L2 SRE Support Engineer specializing in Integration and ECOM. The role involves providing L2 support for integration platforms, diagnosing incidents, and ensuring system reliability and performance.
Responsibilities:
• Provide L2 SRE support for Integration and ECOM platforms, ensuring system availability and performance.
• Diagnose and resolve incidents (P1/P2/P3) related to integrations, APIs, and E-Commerce transactions.
• Perform root cause analysis (RCA) for recurring issues and support implementation of fixes.
• Monitor system health, analyze logs/metrics, and identify performance bottlenecks.
• Collaborate with development, business, and cross-functional teams to resolve integration issues.
• Support end-to-end integration flows ensuring seamless data exchange across systems.
• Contribute to improving system reliability and stability aligned with SRE practices.
• Enhance monitoring, alerting, and automation to reduce incidents and improve response time.
• Support production deployments, release activities, and environment validations.
• Conduct daily health checks, incident tracking, and stakeholder follow-ups.
• Maintain knowledge base articles, runbooks, and SOPs.
• Participate in on-call rotation to support production systems.
Qualifications:
Required:
• 4 - 5 years of overall relevant IT experience with exposure to Integration/Ecommerce Support and SRE practices.
• Hands-on experience in API/integration technologies (MuleSoft or similar) in development or production support roles.
• Experience in L2 Production Support / SRE operations, preferably in E-Commerce environments (Eg: AEM, Magento, PIM, COVEO, etc.).
• Good understanding of integration technologies including REST APIs, JSON, XML, Java-based services.
• Exposure to E-Commerce platforms and related integrations.
• Experience with monitoring and observability tools (Splunk, Dynatrace, LogicMonitor, Azure Monitoring services).
• Basic understanding of system architecture, distributed systems, and API-led connectivity patterns.
• Familiarity with Agile/Scrum methodologies and post-production deployment validation methodologies.
Company:
Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals into measurable impact through staffing and contingent workforce solutions. Founded in 2002, the company is headquartered in Princeton, New Jersey, US, , with a team of 1001-5000 employees. The company is currently Late Stage.