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Remote L2 Production Support Jobs (NOW HIRING)

Inficare Technologies

FGPP SME - Production Support

Remote - USA Job Type: Contract Experience: 3+ years with FGPP Job Overview Our client is seeking ... Manage escalations from L2 for complex and advanced FGPP issues; escalate to L3 when code fixes are ...

Northern Base

Security Analyst/SME

Cleveland, OH · Remote

Sr Security Analyst/SME Cleveland, OH / Cincinnati, OH / Albany, NY / Buffalo, NY / Remote Fulltime Skill: Sr Security Analyst/SME 1. Provide L1.5/L2 production support for migration from Transmit ...

CVS Health

RPA Support Lead

$101K - $203K/yr

Monitor, triage, and resolve L2 production incidents related to RPA bots across Automation Anywhere ... Analyzes support trends, gathers user feedback, and suggests enhancements or changes to improve ...

Mahaugha LLC

Be Seen First

Senior DNA L2/L3 Support Engineer

Dallas, TX · Remote

$90K - $100K/yr

Job Summary The Senior DNA L2/L3 Support Engineer will provide production support for the Fiserv DNA application, handling incidents, service requests, troubleshooting, release support, and vendor ...

Mahaugha LLC

Be Seen First

Senior DNA L2/L3 Support Engineer

Dallas, TX · Remote

$90K - $100K/yr

Job Summary The Senior DNA L2/L3 Support Engineer will provide production support for the Fiserv DNA application, handling incidents, service requests, troubleshooting, release support, and vendor ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...

Lorven Technologies

CCaaS Production Support Engineer

$43 - $56/hr

Remote * Provide advanced production support for CCaaS platforms and integrated contact center solutions. * Troubleshoot and resolve complex incidents, service disruptions, and customer-reported ...

Lorven Technologies

L2-L3 Support Engineer

L2-L3 Support Engineer Contract - Remote JD: • Proven experience with troubleshooting principles ... of Nokia IMS Core products including CNCS, Nokia TAS, Nokia SBC, MRF, LIMS, SMSC/MMSC, BMC ...

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Remote L2 Production Support information

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$52

$70

How much do remote l2 production support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote l2 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between Remote L2 Production Support vs Remote L1 Support?

AspectRemote L2 Production SupportRemote L1 Support
ResponsibilitiesHandling complex issues, troubleshooting, and escalation managementInitial issue triage, basic troubleshooting, and ticket logging
Skills & CertificationsTechnical troubleshooting, knowledge of systems, certifications like ITIL or CompTIACustomer service skills, basic technical knowledge
Work EnvironmentSupport teams, technical environments, often in 24/7 shiftsHelpdesk or call center environment, front-line support
Common UsageOrganizations requiring tiered support for complex systemsEntry-level support roles for initial customer contact

Remote L2 Production Support focuses on resolving complex technical issues and escalations, requiring specialized skills and certifications. In contrast, Remote L1 Support handles basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy but differ in complexity and technical depth.

More about Remote L2 Production Support jobs

What cities are hiring for Remote L2 Production Support jobs?

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What are the most commonly searched types of L2 Production Support jobs?

The most popular types of L2 Production Support jobs are:

What states have the most Remote L2 Production Support jobs?

States with the most job openings for Remote L2 Production Support jobs include:

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The top searched job categories for Remote L2 Production Support jobs are:

Remote L2 Production Support jobs near you
Infographic showing various Remote L2 Production Support job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 3% Part Time, and 16% Contract. Highlights an 3% In-person, and 97% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

Production Support

Texas State Library and Archives Commision

Remote

$43 - $56/hr

Full-time

Re-posted 6 days ago

Job description

L2 Production Support:
• Experience as a L2 support engineer
• ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt
• Hands-on experience in SQL (Pl/SQL), Unix and Shell Scripting are mandatory.
• Hands-on Read and Debug Code (Java or any OOP Language) / Optional
• Skilled in Debugging and Troubleshooting. Ability to perform RCA
• Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders
• No CoderPad
Things to Cover for Code Navigation:
-Code Navigation and Code Validation
-Strings, Collections, Exceptions
-See where the error code it is, why the code is having an issue
-First 5 candidates to be Strong Enough

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