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Remote L2 Production Support Jobs (NOW HIRING)

Production Support Engineer

$43 - $56/hr

... L2/L3 teams for issue resolution • Ensure minimal business impact during incidents • Monitoring ... Support deployments and validate production releases • Troubleshooting, defect fixes, and ...

Production Support Engineer

$43 - $56/hr

... L2/L3 teams for issue resolution • Ensure minimal business impact during incidents • ... Support deployments and validate production releases • Troubleshooting, defect fixes, and ...

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...

Production Support Specialist

OR · On-site +1

$17.75 - $24/hr

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal ... The role As a Product Support Specialist at Agile Six, you have a passion for facilitating flow.

Production Support Specialist

$18.25 - $24.50/hr

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal ... The role As a Product Support Specialist at Agile Six, you have a passion for facilitating flow.

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How much do remote l2 production support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote l2 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between Remote L2 Production Support vs Remote L1 Support?

AspectRemote L2 Production SupportRemote L1 Support
ResponsibilitiesHandling complex issues, troubleshooting, and escalation managementInitial issue triage, basic troubleshooting, and ticket logging
Skills & CertificationsTechnical troubleshooting, knowledge of systems, certifications like ITIL or CompTIACustomer service skills, basic technical knowledge
Work EnvironmentSupport teams, technical environments, often in 24/7 shiftsHelpdesk or call center environment, front-line support
Common UsageOrganizations requiring tiered support for complex systemsEntry-level support roles for initial customer contact

Remote L2 Production Support focuses on resolving complex technical issues and escalations, requiring specialized skills and certifications. In contrast, Remote L1 Support handles basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy but differ in complexity and technical depth.

More about Remote L2 Production Support jobs
What cities are hiring for Remote L2 Production Support jobs? Cities with the most Remote L2 Production Support job openings:
What are the most commonly searched types of L2 Production Support jobs? The most popular types of L2 Production Support jobs are:
What states have the most Remote L2 Production Support jobs? States with the most job openings for Remote L2 Production Support jobs include:

$43 - $56/hr

Full-time

Posted 8 days ago


Job description

L2 Production Support:
• Experience as a L2 support engineer
• ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt
• Hands-on experience in SQL (Pl/SQL), Unix and Shell Scripting are mandatory.
• Hands-on Read and Debug Code (Java or any OOP Language) / Optional
• Skilled in Debugging and Troubleshooting. Ability to perform RCA
• Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders
• No CoderPad
Things to Cover for Code Navigation:
-Code Navigation and Code Validation
-Strings, Collections, Exceptions
-See where the error code it is, why the code is having an issue
-First 5 candidates to be Strong Enough