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Remote L2 Production Support Jobs (NOW HIRING)

Runpod Inc

Technical Support Engineer (L2)

... in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform ... Learn more in our CEO's funding announcement: We're a small, remote-first team. We take ownership ...

RQI Partners

Supervisor, Hardware Support

$70K - $80K/yr

Position Overview: This role oversees escalated hardware support and Level 2 (L2) Intune ... Escalate cases that cannot be resolved through remote troubleshooting to the Field Services Manager ...

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Remote L2 Production Support information

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$28

$52

$70

How much do remote l2 production support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote l2 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between Remote L2 Production Support vs Remote L1 Support?

AspectRemote L2 Production SupportRemote L1 Support
ResponsibilitiesHandling complex issues, troubleshooting, and escalation managementInitial issue triage, basic troubleshooting, and ticket logging
Skills & CertificationsTechnical troubleshooting, knowledge of systems, certifications like ITIL or CompTIACustomer service skills, basic technical knowledge
Work EnvironmentSupport teams, technical environments, often in 24/7 shiftsHelpdesk or call center environment, front-line support
Common UsageOrganizations requiring tiered support for complex systemsEntry-level support roles for initial customer contact

Remote L2 Production Support focuses on resolving complex technical issues and escalations, requiring specialized skills and certifications. In contrast, Remote L1 Support handles basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy but differ in complexity and technical depth.

More about Remote L2 Production Support jobs
What cities are hiring for Remote L2 Production Support jobs? Cities with the most Remote L2 Production Support job openings:
What are the most commonly searched types of L2 Production Support jobs? The most popular types of L2 Production Support jobs are:
What states have the most Remote L2 Production Support jobs? States with the most job openings for Remote L2 Production Support jobs include:
What job categories do people searching Remote L2 Production Support jobs look for? The top searched job categories for Remote L2 Production Support jobs are:
Remote L2 Production Support jobs near you
Infographic showing various Remote L2 Production Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

Software Engineer - Production Support

LauraMac, LLC

Mercer Island, WA • Remote

Full-time

Re-posted 17 days ago

Job description

 

  • Job Summary:

    LauraMac's mission is to enable our clients to work smarter and make more informed and confident decisions in the capital markets. We are building platform(s) to improve the efficiency and liquidity of the residential mortgage ecosystem.

    We are looking for an accomplished and motivated Software Developer with strong Java, Angular, Node.JS, REST API, Spring Boot, JavaScript, MySQL, and AWS background to support our SaaS platform. You will work on high-performance, robust, elegant, and modern applications which are cross-browser and cross-device. You will join a talented team with both front-end and back-end engineers where you will play an important role in supporting the next-generation microservice-based system in an Agile environment.

    Why is this the right job for you?

    • Are you curious, passionate, and motivated?
    • Do you believe you can design and build a product to change the way an industry works?
    • Do you want to work on a team of smart, quirky, headstrong, and motivated industry professionals with a vision?
    • Do you want to have the cell number of the CEO of the Company you can call at any time?
    • Do you want to know and be able to talk to the investor who funded the firm?

    Roles and Responsibilities:

    • Perform application support using Java, Angular, Node.js, and MySQL.
    • Perform production support using AWS CloudWatch, Cognito, Secrets Manager, and New Relic.
    • Perform CI/CD support using BitBucket, Docker, and AWS Cloud Formation.
    • Work closely and collaboratively with both onshore and offshore teams.
    • Provide technical assistance and support as required.

    Minimum Requirements:

    • B.S. Degree or higher in Computer Science or related technical discipline.
    • Extensive hands-on Java skills including Java 8+, Spring Boot, JPA, SQL.
    • Extensive hands-on latest Angular, JavaScript, and Node.js skills.
    • Extensive hands-on experience in AWS eco-system including CloudWatch, Cloud Formation, SQS, SNS, ECS, and Lambda.
    • Hands-on experience in BitBucket/AWS integration or other CI/CD tools.
    • Experience in New Relic or other Application Performance Monitoring tools.
    • Experience with JIRA and Confluence or similar tools in an Agile environment.
    • Thorough orientation towards code reviews, coding standards, design standards, and code documentation.
    • Excellent oral and written communication skills.
    • Positive and cooperative attitudes to solve business problems in a team environment.

    Preferred Qualifications:

    • Experience with Java performance tuning and troubleshooting.
    • Experience with AWS RDS, Redshift, Glue, or other ETL tools.

Location: 

  • Remote

**Notice of AI-Assisted Resume Screening**
This employer may use artificial intelligence and algorithmic tools to review resumes and support initial applicant assessments. While these tools enhance efficiency, they are monitored by our team to promote fair and unbiased decision-making-and we uphold all applicable federal and state antidiscrimination laws (including Title VII and the ADA).
Where required by law, we provide this notice in accordance with applicable regulations.

If you prefer not to have your application evaluated using AI, you may request an alternative review process in writing by contacting hr.optout@lauramac.com.  We will make reasonable efforts to accommodate such requests in accordance with applicable laws.  Note, if you submit your application through an automated portal or process, we cannot guarantee AI will not be used as part of the process.

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