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LauraMac

LauraMac

14 jobs near Columbus, OH

LauraMac, LLC

Documentation Specialist

Denver, CO · On-site

LauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. This role ...

LauraMac, LLC

Senior Business Analyst

Denver, CO

$95K - $123K/yr

The candidate will need to assess clients' needs and formulate solutions using the LauraMac technology. This will involve demonstrating product functionality, troubleshooting with clients, analyzing ...

LauraMac, LLC

Senior Business Analyst

Denver, CO

$95K - $123K/yr

The candidate will need to assess clients' needs and formulate solutions using the LauraMac technology. This will involve demonstrating product functionality, troubleshooting with clients, analyzing ...

LauraMac, LLC

Documentation Specialist

Denver, CO · On-site

LauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. This role ...

LauraMac, LLC

Tech Lead

Denver, CO · On-site

About the Role At LauraMac, we're transforming the mortgage technology ecosystem with scalable, secure, and high-performing software. As a Tech Lead, you'll play a dual role - acting as both a hands ...

LauraMac, LLC

Senior Business Analyst

Denver, CO · On-site

$90K - $130K/yr

The candidate will need to assess clients' needs and formulate solutions using the LauraMac technology. This will involve demonstrating product functionality, troubleshooting with clients, analyzing ...

LauraMac, LLC

Documentation Specialist

Denver, CO · On-site

$85K - $92K/yr

LauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. This role ...

LauraMac, LLC

Solutions Architect

Denver, CO · On-site

$64.75 - $85.50/hr

LauraMac is a leading provider of innovative technology solutions for the mortgage industry. We specialize in developing cutting-edge software and platforms that streamline mortgage processes ...

LauraMac, LLC

Documentation Specialist

Denver, CO · On-site

Documentation Specialist LauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and ...

LauraMac, LLC

Tech Lead

Denver, CO · On-site

About the Role At LauraMac, we're transforming the mortgage technology ecosystem with scalable, secure, and high-performing software. As a Tech Lead, you'll play a dual role - acting as both a hands ...

LauraMac, LLC

Solutions Architect

Denver, CO · On-site

$64.75 - $85.50/hr

LauraMac is a leading provider of innovative technology solutions for the mortgage industry. We specialize in developing cutting-edge software and platforms that streamline mortgage processes ...

Documentation Specialist

Documentation Specialist

LauraMac, LLC

Denver, CO • On-site

Full-time

Posted 14 days ago

Job description

LauraMac is seeking a Documentation Specialist to support the creation, organization, and maintenance of internal and external documentation, training materials, and knowledge base content. This role focuses on translating complex processes and systems into clear, accurate, and easy-to-use documentation that supports employee performance and learning.

The ideal candidate has experience documenting technical or operational workflows, preferably in a mortgage, financial services, or technology environment, and is comfortable working within a Confluence-based knowledge management system.

Key Responsibilities

  • Create, edit, and maintain knowledge base articles within Confluence
  • Serve as a documentation specialist by organizing, standardizing, and improving internal documentation
  • Develop training materials, job aids, process guides, and reference documentation and video
  • Support new hire onboarding by creating and updating orientation and learning documentation
  • Partner with subject matter experts to gather requirements and document workflows and systems
  • Review and update documentation to reflect system, process, or policy changes
  • Apply documentation standards, templates, and style guidelines to ensure consistency and usability
  • Assist in improving knowledge base structure, navigation, and content clarity
  • Incorporate feedback to continuously improve documentation quality and effectiveness
  • Translate written documentation into video where applicable

Required Qualifications

  • 2-4 years of experience as a Technical Writer, Documentation Specialist, or similar role
  • Experience documenting technical systems, tools, or operational processes
  • Familiarity with knowledge management platforms, preferably Confluence
  • Strong writing, editing, and information-organization skills
  • Ability to work collaboratively with cross-functional teams

Preferred Qualifications

  • Experience in the mortgage industry, financial services, or fintech
  • Background in technology, help desk, or SaaS environments
  • Experience creating onboarding or training documentation
  • Familiarity with learning management systems (LMS)

Why Join LauraMac

  • Collaborative, team-oriented work environment
  • Opportunity to contribute to learning, onboarding, and knowledge management initiatives
  • Exposure to both business operations and technology teams
  • Ability to make a visible impact on how information is created, shared, and maintained

Apply