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Remote L2 Production Support Jobs in Boston, MA (NOW HIRING)

SMART TECH SKILLS LLC

Senior SQL Engineer

Boston, MA · Remote

$108K - $147K/yr

Production Support * Database Administration * Healthcare Data Integration * Root Cause Analysis * Data Governance * Agile Methodologies * Jira This is a remote position.

BookBub

Future Employee

Cambridge, MA · On-site +1

Production * Support If you choose to send along your information, we'll review and hold onto your ... Remote work flexibility Our team has choose-where-you-work flexibility that allows you to choose a ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person ... remote access tools. You will partner closely with our engineering, product, and customer teams to ...

Danaher

Senior Production Planner

Waltham, MA · On-site

$90K - $150K/yr

The Senior Production Planner is responsible for developing and managing daily, weekly, and monthly ... Drive and support cross-functional projects focused on process improvement, system optimization ...

NetCov

Network Specialist

Danvers, MA · Remote

Candidate will work a combination of in-office, remote, and field. Travel is required. 1-3 years of ... Strong understanding of the TCP/IP stack, and how forwarding at L2 and L3 works. * Understanding ...

BCS365

Systems Engineer, Infrastructure II

Rockland, MA · On-site +1

$106K - $125K/yr

Remote Compensation: $106,000 - $125,000 / year Description The Systems Engineer, Infrastructure II ... Configure and support multiple datacenters consisting of a Cisco Nexus LAN (L2/L3), ASR/ISR WAN ...

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Remote L2 Production Support information

See Boston, MA salary details

$31

$56

$76

How much do remote l2 production support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote l2 production support in Boston, MA is $56.86, according to ZipRecruiter salary data. Most workers in this role earn between $47.02 and $62.69 per hour, depending on experience, location, and employer.

What is the difference between Remote L2 Production Support vs Remote L1 Support?

AspectRemote L2 Production SupportRemote L1 Support
ResponsibilitiesHandling complex issues, troubleshooting, and escalation managementInitial issue triage, basic troubleshooting, and ticket logging
Skills & CertificationsTechnical troubleshooting, knowledge of systems, certifications like ITIL or CompTIACustomer service skills, basic technical knowledge
Work EnvironmentSupport teams, technical environments, often in 24/7 shiftsHelpdesk or call center environment, front-line support
Common UsageOrganizations requiring tiered support for complex systemsEntry-level support roles for initial customer contact

Remote L2 Production Support focuses on resolving complex technical issues and escalations, requiring specialized skills and certifications. In contrast, Remote L1 Support handles basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy but differ in complexity and technical depth.

What are popular job titles related to Remote L2 Production Support jobs in Boston, MA?

For Remote L2 Production Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote L2 Production Support jobs in Boston, MA look for?

The top searched job categories for Remote L2 Production Support jobs in Boston, MA are:

Remote L2 Production Support jobs near you
Infographic showing various Remote L2 Production Support job openings in Boston, MA as of August 2026, with employment types broken down into 70% Full Time, 10% Part Time, and 20% Contract. Highlights an 30% In-person, 30% Hybrid, and 40% Remote job distribution, with an average salary of $118,266 per year, or $56.9 per hour.

Application Support Engineer-Process Unity & DocuSign

Boston, MA • Remote

Mastech Digital
IT Services • 501 - 1,000 employees
Learn more about Mastech Digitalexternal

Full-time, Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an Application Support Engineer – Process Unity & DocuSign for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract

Location: Boston, MA (Hybrid)

Salary: Best in the Market

Role: Application Support Engineer – Process Unity & DocuSign

Primary Skills: SaaS application administration, troubleshooting, and platform management

Role Description: The Application Support Engineer – Process Unity & DocuSign must have 2-5+ years of experience. For this role, you must be someone with hands on experience in ProcessUnity and DocuSign administration and support.

As the ideal candidate, you will be responsible for providing L2/L3 production support, implementing platform enhancements, managing configurations and integrations, maintaining technical documentation, and overseeing platform upgrades, patches, and releases. This role requires a strong technical background in SaaS application administration, troubleshooting, and platform management.

Responsibilities:

- Provide L2/L3 production support for ProcessUnity and DocuSign applications, resolving complex incidents and service requests within defined SLAs.

- Investigate, troubleshoot, and perform root cause analysis for application issues and implement permanent resolutions.

- Design, configure, and implement enhancements in ProcessUnity, including workflows, forms, questionnaires, user roles, permissions, integrations, and platform configurations.

- Configure and administer DocuSign, including account provisioning, user management, templates, workflows, permissions, and platform settings.

- Support integrations between ProcessUnity, DocuSign, and other enterprise applications using APIs, SSO, or middleware where applicable.

Qualifications:

- 5+ years of experience supporting enterprise SaaS applications.

- Hands-on experience administering and supporting ProcessUnity.

- Hands-on experience administering DocuSign (eSignature and/or CLM preferred).

- Experience providing L2/L3 application support in a production environment.

Education: Bachelor’s degree in computer science or any IT related field.

Experience: Minimum 2-5+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Veena Grover

Recruiter Phone: 412-525-7995

Benefits:

We have various coverages and additional benefits to choose from:

- Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).

- Paid Leaves (Wherever applicable).

- Life & Disability Coverage (Upon eligibility).

- 401K Option, Education Assistance Program and more.

Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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