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Remote L2 Production Support Jobs (NOW HIRING)

Merican

Associate III - Production Support

$15.25 - $19.50/hr

Associate III - Production Support Location ... Remote Duration: 9 Months Job Type: Temporary Assignment Work Type: Remote Project Overview:

ACI Infotech

Java Production Support

$52.25 - $67.50/hr

Role: Java Production Support Location: Remote Immediate Start Full Time / Contract ( H1B Transfer accepted) • 5+ years of experience in Java Development / JEE • Strong hands-on experience in ...

JLL

Associate, Production Support

Saint Louis, MO · On-site +1

$14.50 - $18.50/hr

Support additional capital markets initiatives as assigned by team leadership Experience Required ... Remote -St. Louis, MO If this resonates with you, we encourage you to apply, even if you don't meet ...

campus4tech

Oracle Developer

$57.75 - $72/hr

... Type: 100% Remote W2 candidates are preferred Summary: The Oracle Developer will support and ... Experience in production support (L2/L3), issue triage, and defect resolution. Strong understanding ...

Curative HR LLC

Platform Engineer L2

Austin, TX · On-site +1

This is a fully remote position. What You'll Do * Deploy and maintain infrastructure with OpenTofu ... Own the lifecycle of services and subsystems - design, deployment, production support, and ongoing ...

Interra Health

Technical Support Specialist, L2

$60K - $85K/yr

... and product end users * Demonstrated ability to effectively explain technical issues to non ... Experience partnering across global teams and/or working in a distributed remote environment is a ...

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How much do remote l2 production support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote l2 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is the difference between Remote L2 Production Support vs Remote L1 Support?

AspectRemote L2 Production SupportRemote L1 Support
ResponsibilitiesHandling complex issues, troubleshooting, and escalation managementInitial issue triage, basic troubleshooting, and ticket logging
Skills & CertificationsTechnical troubleshooting, knowledge of systems, certifications like ITIL or CompTIACustomer service skills, basic technical knowledge
Work EnvironmentSupport teams, technical environments, often in 24/7 shiftsHelpdesk or call center environment, front-line support
Common UsageOrganizations requiring tiered support for complex systemsEntry-level support roles for initial customer contact

Remote L2 Production Support focuses on resolving complex technical issues and escalations, requiring specialized skills and certifications. In contrast, Remote L1 Support handles basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy but differ in complexity and technical depth.

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Remote L2 Production Support jobs near you

Enablon Support Specialist - L2/L3

Staffingagencyrecruitment

Rosemead, CA • Remote

Full-time

Posted 27 days ago

Job description

Experience level: Mid-senior

Experience required: 5 Years

Education level: Bachelor's degree

Job function: Information Technology

Industry: Information Technology and Services

Total position: 1

Relocation assistance: No

Visa sponsorship eligibility: No

This role is REMOTE


*** Champion Level Certification in Enablon REQUIRED ***
Role Descriptions:
Support Specialist with experience in ENABLON L2 & L3 incidents support
The ideal candidate will handle user incident management, manage access requests, monitor error messages, and ensure periodic validation of active clients. Additionally, responsibilities include conducting weekly, monthly meetings, ensuring deployment stability, and creating monthly KPIs on data completeness.


Qualifications
Essentials:
Minimum 2-year experience in supporting/ implementing Enablon software solution and 5-year experience in EHS domain
Certified in Enablon [builder, shared function, IMS & Audit modules]
Strong functional knowledge of EHS modules: Risk Management, Metrics, Health and
Safety/Incident Management Systems, Audit and Shared Functions.
Strong understanding of subject matter concepts related to environmental, health, safety, occupational health, and sustainability
Good analytical and problem-solving skills.
Good interpersonal, communication, and collaboration skills to work.


Preferred:
Experience with implementing or supporting other Environment, Health & Safety (EHS)
Software products.
Experience with EHSQ concepts and standards as it relates to the capital projects industry
Serve as the techno-functional operational support lead for Enablon implementations.
Interpret customer business needs and translate them into business functional requirements and technical specifications.
Configure, modify, and customize Enablon implementations.
Implement application and operational requirements, using your deep knowledge of Enablon functionality.
Maintain and support Enablon modules – Risk Management, Metrics, Health and
Safety/Incident Management, Audit and Shared Functions.
Provide L1 L2 and L3 operational support for Enablon support.
Administer, monitor, and troubleshoot operational issues with the Enablon solution.
Serve as the EHSQ subject-matter-expert and the primary point of contact for technical
questions and issues resolution.
Prepare technical documents on processes and client communication, including support
instructions for addressing frequently occurring issues.
Timely and Quality delivery of project deliverables in accordance with the project.
Experience with implementing or supporting other Environment, Health & Safety (EHS)
software products.
Experience with EHSQ concepts and standards as it relates to the capital projects industry
Champion Level Certification in Enablon [builder, shared function, IMS & Audit modules]