Remote As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to-end delivery of production support services for our insurance software solutions. This role ...
Remote As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to-end delivery of production support services for our insurance software solutions. This role ...
Product Support Analyst - Accounting
Toronto, ON · On-site +1
CA$50K - CA$60K/yr
The Product Support Analyst provides high-quality customer support over the phone to our financial ... This role is remote and open to candidates who reside in and are eligible to work in Canada What ...
Product Support Analyst - Accounting
Toronto, ON · On-site +1
CA$50K - CA$60K/yr
The Product Support Analyst provides high-quality customer support over the phone to our financial ... This role is remote and open to candidates who reside in and are eligible to work in Canada What ...
Production Coordinator (Remote)
Toronto, ON · On-site +1
The ideal candidate will support our internal studio and production department with incoming ... Remote and flexible working arrangements. * Open Paid Vacation. * Free video games! Every Rivalry ...
Quick apply
Production Coordinator (Remote)
Toronto, ON · On-site +1
The ideal candidate will support our internal studio and production department with incoming ... Remote and flexible working arrangements. * Open Paid Vacation. * Free video games! Every Rivalry ...
The ideal candidate will support our internal studio and production department with incoming ... Remote and flexible working arrangements. * Open Paid Vacation. * Free video games! Every Rivalry ...
Quick apply
The ideal candidate will support our internal studio and production department with incoming ... Remote and flexible working arrangements. * Open Paid Vacation. * Free video games! Every Rivalry ...
Senior Application Support Engineer (Remote Ontario)
Toronto, ON · On-site +1
CA$85K - CA$110K/yr
Working for a company like Smile Digital Health means supporting our mandate for ... Analyze business, product, and customer requirements to design scalable, maintainable, high ...
Senior Application Support Engineer (Remote Ontario)
Toronto, ON · On-site +1
CA$85K - CA$110K/yr
Working for a company like Smile Digital Health means supporting our mandate for ... Analyze business, product, and customer requirements to design scalable, maintainable, high ...
(Remote) Support Analyst
Ottawa, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Ottawa, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Markham, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Markham, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Ottawa, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Ottawa, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
London, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
London, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Toronto, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Toronto, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Oakville, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Oakville, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Markham, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Markham, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Toronto, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Toronto, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Guelph, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Guelph, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Oakville, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Oakville, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Guelph, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
(Remote) Support Analyst
Guelph, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and ...
Canada(remote) Role Overview We are seeking a Senior .NET / AWS DevOps Engineer to support application development, production operations, DevOps, and cloud optimization for C# applications hosted on ...
Canada(remote) Role Overview We are seeking a Senior .NET / AWS DevOps Engineer to support application development, production operations, DevOps, and cloud optimization for C# applications hosted on ...
Experience supporting technical products in a phone-based, remote, or field service environment preferred. * Strong mechanical aptitude with working knowledge of electrical systems, refrigeration ...
Experience supporting technical products in a phone-based, remote, or field service environment preferred. * Strong mechanical aptitude with working knowledge of electrical systems, refrigeration ...
Remote L2 Production Support information
What is the difference between Remote L2 Production Support vs Remote L1 Support?
| Aspect | Remote L2 Production Support | Remote L1 Support |
|---|---|---|
| Responsibilities | Handling complex issues, troubleshooting, and escalation management | Initial issue triage, basic troubleshooting, and ticket logging |
| Skills & Certifications | Technical troubleshooting, knowledge of systems, certifications like ITIL or CompTIA | Customer service skills, basic technical knowledge |
| Work Environment | Support teams, technical environments, often in 24/7 shifts | Helpdesk or call center environment, front-line support |
| Common Usage | Organizations requiring tiered support for complex systems | Entry-level support roles for initial customer contact |
Remote L2 Production Support focuses on resolving complex technical issues and escalations, requiring specialized skills and certifications. In contrast, Remote L1 Support handles basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy but differ in complexity and technical depth.
What are popular job titles related to Remote L2 Production Support jobs in Ontario?
For Remote L2 Production Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Remote L2 Production Support jobs in Ontario look for?
The top searched job categories for Remote L2 Production Support jobs in Ontario are:
What cities in Ontario are hiring for Remote L2 Production Support jobs?
Cities in Ontario with the most Remote L2 Production Support job openings:
Full-time
Re-posted 18 days ago
Job description
Title: Service Manager, Production Support
Location: Remote
Job Description:
As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to-end delivery of production support services for our insurance software solutions. This role involves managing incident resolution, coordinating minor enhancements, ensuring SLA compliance, and driving continuous service improvements to meet client expectations.
What you'll do:
- Lead and coordinating Production Support activities for enterprise SaaS and IT environments.
- Provide technical support coordination and working closely with Development, QA, DevOps, Cloud Operations, Infrastructure, DBA, and Customer Success teams.
- Manage customer-facing escalations and driving them to resolution while ensuring timely communication and stakeholder alignment.
- Act as the central point of coordination across multiple teams to ensure efficient incident resolution and service delivery.
- Track critical production issues, risks, dependencies, and mitigation plans.
- Lead incident management, major incident calls, and Root Cause Analysis (RCA) activities, ensuring follow-up actions are completed.
- Drive backlog prioritization together with customers and internal stakeholders to ensure focus on business-critical items.
- Monitore SLAs, KPIs, service quality, and operational performance, and initiating improvement plans where required.
- Support release planning, hotfix coordination, production deployments, and change management processes.
- Build strong relationships with customers and serving as a trusted technical and operational partner.
- Identify opportunities for automation, process improvements, and operational efficiency.
- Prepare and presenting regular operational reports, executive status updates, and customer-facing communications.
- Ensure effective cross-functional collaboration and clear communication between all involved teams.
Requirements:
- Experience in Production Support, Application Support, or Service Delivery within an IT/SaaS organization.
- Strong technical understanding of enterprise applications and production environments.
- Excellent stakeholder management and communication skills.
- Proven experience managing customer escalations and coordinating cross-functional teams.
- Strong analytical and problem-solving abilities, with the capability to work under pressure in a fast-paced environment.
- Experience working in Agile environments and with tools such as Jira, ServiceNow, and monitoring platforms is an advantage.
Preferred Qualifications:
- Industry Knowledge: Experience in the insurance or financial services sector.
- Tool Proficiency: Experience with project management and support tools such as JIRA, ServiceNow, or similar platforms.
Key Competencies:
- Analytical Thinking: Ability to analyze complex problems and develop effective solutions.
- Leadership: Strong leadership skills to guide cross-functional teams and drive project success.
- Customer Focus: Commitment to delivering high-quality support services and enhancing customer satisfaction.
- Adaptability: Flexibility to manage changing priorities and work in a dynamic environment.
At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.
Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-Remote