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Remote Application Support Jobs in Ontario (NOW HIRING)

Crunchtime

CA$69K - CA$80K/yr

What we're looking for * 1-2 years of remote application support experience * 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable. * Excellent ...

Cayenta

(Remote) Application Consultant

Guelph, ON · Remote

The Application Consultant role is project driven and will support a wide array of services for our Install Base customers. This remote role welcomes candidates anywhere in Canada and the US. Travel ...

Cayenta

(Remote) Application Consultant

Mississauga, ON · Remote

The Application Consultant role is project driven and will support a wide array of services for our Install Base customers. This remote role welcomes candidates anywhere in Canada and the US. Travel ...

Cayenta

(Remote) Application Consultant

London, ON · Remote

The Application Consultant role is project driven and will support a wide array of services for our Install Base customers. This remote role welcomes candidates anywhere in Canada and the US. Travel ...

Cayenta

(Remote) Application Consultant

Toronto, ON · Remote

The Application Consultant role is project driven and will support a wide array of services for our Install Base customers. This remote role welcomes candidates anywhere in Canada and the US. Travel ...

Cayenta

(Remote) Application Consultant

Markham, ON · Remote

The Application Consultant role is project driven and will support a wide array of services for our Install Base customers. This remote role welcomes candidates anywhere in Canada and the US. Travel ...

Cayenta

(Remote) Application Consultant

Ottawa, ON · Remote

The Application Consultant role is project driven and will support a wide array of services for our Install Base customers. This remote role welcomes candidates anywhere in Canada and the US. Travel ...

Cayenta

(Remote) Application Consultant

Oakville, ON · Remote

The Application Consultant role is project driven and will support a wide array of services for our Install Base customers. This remote role welcomes candidates anywhere in Canada and the US. Travel ...

Cayenta

(Remote) Support Analyst

Mississauga, ON · Remote

Issues may span application functionality, system environments, and end-user challenges, requiring ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Oakville, ON · Remote

Issues may span application functionality, system environments, and end-user challenges, requiring ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

Issues may span application functionality, system environments, and end-user challenges, requiring ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

Issues may span application functionality, system environments, and end-user challenges, requiring ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Toronto, ON · Remote

Issues may span application functionality, system environments, and end-user challenges, requiring ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Cayenta

(Remote) Support Analyst

Ottawa, ON · Remote

Issues may span application functionality, system environments, and end-user challenges, requiring ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

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All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Ontario

Remote Application Support information

See Ontario salary details

$23.5K

$80.8K

$150K

How much do remote application support jobs pay per year?

As of Jul 26, 2026, the average yearly pay for remote application support in Ontario is $80,792.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What is a Remote Application Support role?

A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by Remote Application Support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What Are Remote Application Support Jobs?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What are the most commonly searched types of Application Support jobs in Ontario? The most popular types of Application Support jobs in Ontario are:
What are popular job titles related to Remote Application Support jobs in Ontario? For Remote Application Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Ontario look for? The top searched job categories for Remote Application Support jobs in Ontario are:
What cities in Ontario are hiring for Remote Application Support jobs? Cities in Ontario with the most Remote Application Support job openings:
Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Ontario as of July 2026, with employment types broken down into 78% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $80,792 per year, or $38.8 per hour.

Support Analyst - Integrations & Analytics

Crunchtime

Remote

CA$69K - CA$80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About the role

As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.

What you'll do as a Technical Customer Support Analyst
  • Help customers solve problems in the CrunchTime platform
  • Use internal tools to troubleshoot trouble tickets
  • Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate. 
  • Collaborate with a global team to deliver the ultimate customer experience
  • Support Sales/Success teams with account management and technical support
  • Be a voice of the customer, helping our product and engineering teams better understand our customers' needs
  • Sympathize with the customer's situation and take pride in finding them a resolution on tickets submitted.
What we're looking for
  • 1-2 years of remote application support experience
  • 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
  • Excellent interpersonal and communication skills (written and verbal)
  • Bachelors Degree 
  • Able to work in a fast paced environment with multiple competing priorities
  • Ability to prioritize tasks independently based on understanding business impact for the customer
  • Some SQL knowledge and ability to write/execute multi-table queries
  • Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony
Nice to haves
  • 1-2 years of remote application support experience
  • 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
  • Excellent interpersonal and communication skills (written and verbal)
  • Bachelors Degree 
  • Able to work in a fast paced environment with multiple competing priorities
  • Ability to prioritize tasks independently based on understanding business impact for the customer
  • Some SQL knowledge and ability to write/execute multi-table queries
  • Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony
What you'll get
  • Great mission-driven team members from diverse backgrounds with a strong company culture
  • Competitive pay 
  • Flexible PTO
  • Paid company holidays
  • Yearly team off-sites
  • Medical, dental, and vision benefits (FSA, HSA & HRA options)
  • Basic & Voluntary Life Insurance
  • 401k employer match
  • Wellness benefits
  • Commuter benefits
  • Work in an open environment on solutions that are reshaping the way businesses operate
  • Fun team events
  • Ability to have a big impact
  • 10 weeks of paid parental leave
  • Fitness reimbursement
  • Learning & development funds
Essential Physical & Mental Requirements
  • Prolonged periods of sitting at a desk
  • Prolonged periods of typing and working at a computer
  • Ability to listen and speak over the phone or Zoom calls
  • High level of mental concentration and focus
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation

The annual base compensation range for this position is $65,000 - $75,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $69,875 - $80,625.

Actual compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.

Accessibility Accommodation Statement

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com. 

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