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Application Support Manager Jobs in Ontario (NOW HIRING)

Pacer Group

Application Support Analyst Location: Toronto, ON Work Arrangement: Hybrid (2-3days WFO) Employment ... Experience with Incident, Problem, and Change Management. Knowledge of IT Operations standards ...

Air-tek

Application Support Analyst

Toronto, ON

CA$60K - CA$90K/yr

We are seeking an experienced Senior Application Support Analyst with strong customer-facing ... In this role, you will manage high-impact customer inquiries, ensure swift responses across our ...

Citi

Applications Support Group Manager

Mississauga, ON

CA$145K - CA$217K/yr

The Apps Support Group Manager is accountable for management of complex/critical/large professional ... Guide development teams on application stability and supportability improvements. Formulate and ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Ontario

Application Support Manager information

See Ontario salary details

$65.5K

$126K

$164.5K

How much do application support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for application support manager in Ontario is $126,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $146,000.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Ontario?

The most popular types of Application Support jobs in Ontario are:

What job categories do people searching Application Support Manager jobs in Ontario look for?

The top searched job categories for Application Support Manager jobs in Ontario are:

What cities in Ontario are hiring for Application Support Manager jobs?

Cities in Ontario with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $126,018 per year, or $60.6 per hour.

Manager, Application Support

Canadian Automobile Association (CAA)

Thornhill, ON • Remote

Full-time

Re-posted 15 days ago

Job description

About Us

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members' safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors' mobility, and consumer protection. Associates share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies. 

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

  • At CCG, we are committed to delivering an exceptional Associate experience. We offer:
  • Work-life harmony with access to an award-winning holistic wellness program,
  • Continuous learning through our robust corporate curriculum and education reimbursement program,
  • Incredible rewards, travel incentives, and product and service discounts,
  • Pay-for-performance and best-in-class recognition programs, and
  • Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

  • Own the operational stability, availability, reliability, and performance of assigned application and automation portfolios
  • Lead production support activities including incident, problem, and service request management
  • Establish and maintain operational support processes, standards, runbooks, and knowledge management practices
  • Drive continuous improvement initiatives focused on system reliability, supportability, automation, and operational efficiency
  • Lead support teams responsible for business-critical web applications, integrations, APIs, and RPA production bots
  • Ensure timely triage, escalation, communication, and resolution of production incidents
  • Oversee production support for web and mobile apps and operational stability of robotic process automation (RPA) solutions
  • Monitor bot performance, job execution, scheduling, and exception handling
  • Coordinate production releases and deployments across applications and automation solutions
  • Manage release schedules, deployment planning, implementation activities, and production validations
  • Partner with infrastructure and cloud operations teams to support application hosting environments and platform services
  • Collaborate with business, development, architecture, infrastructure, and support teams to ensure service objectives are met
  • Provide operational dashboards, performance reporting, and service reviews to leadership
  • Act as an escalation point for critical business-impacting incidents

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

  • 8+ years of experience supporting enterprise applications and technology platforms
  • 3+ years of experience leading application support, production operations, or service delivery teams
  • Experience supporting web applications, APIs, integration platforms, or enterprise business systems
  • Experience supporting RPA platforms such as UiPath, Automation Anywhere, Power Automate, or similar technologies
  • Experience with application monitoring and observability tools such as Datadog, Dynatrace, Splunk, AppDynamics, or equivalent
  • Strong understanding of incident management, problem management, change management, and release management processes
  • Experience working in cloud and hybrid environments
  • Knowledge of reliability engineering, operational excellence, and automation best practices
  • Experience with ITIL-based service management practices

Nice to Have

  • Insurance industry experience
  • Guidewire platform knowledge
  • Experience supporting customer-facing digital applications
  • Azure or cloud platform experience
  • ITIL Foundation certification
  • Experience with DevOps, CI/CD pipelines, and release automation
  • Knowledge of scripting, automation, or application monitoring solutions

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. 

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. 

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