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Application Support Manager Jobs (NOW HIRING)

Comtech, LLC

Application Support Manager

Chicago, IL · On-site

Application Support Manager Location: Chicago, IL Duration: Full Time Responsible for the planning, management, execution, and the successful delivery of support services related to production ...

Snap-on Inc

Manager, Application Support

Richfield, OH · On-site

Scope of responsibility includes web hosting servers, application servers, source code management, project planning and time tracking support system, and collaboration systems. Set directions and ...

Snap-on Inc

Manager, Application Support

Richfield, OH · On-site

Scope of responsibility includes web hosting servers, application servers, source code management, project planning and time tracking support system, and collaboration systems. Set directions and ...

LWC, Inc.

Application Support

Santa Ana, CA

Development/Application Support Santa Ana CA 6 month Contract to hire (1) Critical business need ... This includes incident management, availability management, problem management, capacity management ...

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Application Support Manager information

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$61K

$107K

$165.5K

How much do application support manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for application support manager in the United States is $107,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $127,000.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
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Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $107,015 per year, or $51.4 per hour.

Application Support Manager

Comtech, LLC

Chicago, IL • On-site

Full-time

Re-posted 29 days ago

Job description

Company Description

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization's externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3"

Job Description

Job Title: Application Support Manager

Location: Chicago, IL

Duration: Full Time

Job Description:

Responsible for the planning, management, execution, and the successful delivery of support services related to production support for ServiceNow.

Responsibilities:

  • Oversee and manage a team of production support analysts that resolve user initiated requests for change and incidents
  • Act as liaison between users, project team(s), management, and vendors
  • Troubleshoot/problem solve production issues as they arise
  • Direct the implementation of procedures that enable continuous delivery performance
  • Responsible for project scope management (initiation, scope planning/definition/verification/ change control)
  • Responsible for project cost management (resource planning, cost estimating/budgeting/control)
  • Responsible for project quality management (quality planning, assurance, and control)
  • Responsible for project human resource management (organizational planning, staff identification, and team development)
  • Responsible for project communication management (communications planning, information distribution, performance reporting, and administrative closure)
  • Responsible for project risk management (risk management planning/identification, qualitative/quantitative risk analysis, risk response planning, risk monitoring and control)
  • Develop and pursue relationships and leads with the goal of increasing revenue
  • Prepare project reports for management, vendors, etc.
  • Analyze procedures and problems to automate processing or improve existing business systems
  • Determine compatibility between existing systems and new systems
  • Manage and oversee ad hoc projects as assigned
  • Assimilate conflicting information and make correct decisions
  • Lead proposal efforts
Qualifications

Job Qualifications:

  • Bachelor's degree in Information Science, Computer Science, Engineering or related degree, or equivalent experience
  • 5+ years application support management experience
  • Proficient in Microsoft Project and Microsoft Office Tools (including PowerPoint and Access)
  • Previous experience with ServiceNow programming, data management, or technical networking is required
  • Familiarity with server technologies, internet technologies, or enterprise project management is desired

Must Possess:

  • PMP Certification
  • Excellent leadership, analytical, organizational, and communication skills
  • Ability to multi-task
  • Experience in project development life cycle
  • Experience executing projects using automated testing tools
  • Experience in developing and maintaining client relationships while developing new business opportunities
  • Experience with TSF
  • Ability to perform requirement gathering, understand the client's business processes, leading the prototype demonstration, and training the client.
Additional Information

**Please share me your updated word copy of Resume.

**I Appreciate, if you can  refer  someone who is looking for this position.

Contact:

Nayan Hazare

IT Recruiter at Comtech LLC

Call- 703-962-6656

nhazare@ comtechllc.com

Apply