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Navtech, Inc.

Application Support Manager

Chicago, IL · On-site

Application Support Manager Job Location: Chicago, IL Position Type: 6 Months Contract then Perm Hire Domain: Wealth Management Services Req Type: Contract Remote Initially After COVID - Client ...

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How much do application support manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for application support manager in the United States is $107,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $127,000.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

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Application Support Manager jobs near you
Application Support Manager

Application Support Manager

Navtech, Inc.

Chicago, IL • On-site

Contractor

Re-posted 16 days ago

Job description

Job Title: Application Support Manager
Job Location: Chicago, IL
Position Type: 6 Months Contract then Perm Hire
Domain: Wealth Management Services
Req Type: Contract Remote Initially After COVID - Client location at Chicago downtown
Interview type: Initial Phone and In-Person Interview
Notes from Hiring Manager:
  • This is a Support Manager position. Will be working very closely with the App Dev team to set up the support group. This is more of a support manager than a development Program Manager.
  • "We want this person to be part of the development team. Make sure this application is going to be supportable. "
  • The support team will report to this Program Manager.
  • Moving application to Private and Public Cloud. MS Azure.
  • The development team is completely rewriting the application.
  • Support for WM applications - one of the manager's deliverables
  • The ideal candidate would have experience supporting an existing environment but also have worked with brand new development teams of a new application

Soft skills:
  • Need a leader, strong opinions, strong experience
  • Good knowledge of .net technologies, a cloud so they should understand coding but they don't have to be a coder.
  • Need to have been though "Greenfield" projects.
  • Banking experience is nice to have but not mandatory
  • The supportability of a cloud application is more important.

Job Description:
  • Manager, Goals Driven Wealth Management Applications Support - The Wealth Management Applications Support and Maintenance Organization is looking for a Manager to lead a new team responsible for NT's GDWM platform. Wealth Management Applications Support and Maintenance org is responsible for 24x7 production support across the globe (APAC, EMEA and North America) for over 200 applications of the Wealth Management business units at the Northern Trust Company.
  • ROLE: This role will support WM Business, product, technology and interact with PCET platform operations teams and Application development teams. The ideal candidate will possess excellent leadership and communication skills coupled with a solid understanding of cloud technologies, custom application development using .Net technologies and digital engineering discipline. Critical incident may require weekend and/or after hours support.

PRINCIPAL RESPONSIBILITIES:
  • Create GDWM support operate model through partnering with business, operations, technology and enterprise teams
  • Set up support teams for execution
  • Collaborate with application development to run intake of releases
  • Ensure security, availability, reliability and resiliency of applications is maintained to expectations
  • Partner with Microsoft and other technology partners to continuously improve and innovate
  • Manage global teams
  • Represent Support to ensure new / enhanced applications' supportability and max availability.
  • Contribute to an open agile culture that enables employees' development through kind and candid feedback, promotes diverse perspectives and fosters a sense of curiosity and optimism.
  • Collaborate with global technology teams located in Chicago and India, meeting and exceeding short-term and long-term strategic priorities.
  • Familiar with ITIL Process and Project methodologies. Assist and drive teams with Change Management process and Project releases.
  • Manage and coordinate with onsite and offshore Managed Services provider to Support applications and drive continuous improvement efforts.
  • Ensure compliance and identify and escalate risks, with an eye toward change control procedures, IT Process and especially applications and data security.
  • Provide thought leadership to development sprint teams to improve resiliency and monitoring of new applications.
  • Develop periodic goals, organize the work, set short-term priorities, monitor all activities, and ensure timely and accurate completion of the production support services.
  • Maintain risk management and compliance programs and activities for assigned groups.
  • Ensure completion of management status reporting for projects, metrics and availability reporting
  • Advise WM IT on impacts of new and enhanced application designs.
  • Work closely with product and business partners to define and review Service Level Agreements and to ensure services meet or exceed business needs.
  • Communicate with various business areas and outside vendors, consultants, and clients regarding security needs.
  • Identify measures to improve applications stability and availability, sustain and improve cost efficiencies and productivity gains.
  • Ensure compliance with all audit requirements including change control procedures and data security.
  • Conduct performance management, career development and hands-on training to assigned staff.
  • Carrie out activities that are large in scope, cross-functional and technically challenging.
  • Able to troubleshoot (review, analyze and resolve) applications production issues.
  • Develop and maintain professional relationship with all stakeholders within IT and Business teams.
  • Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
  • Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.
  • Actively contribute to the supportability of the security applications as well as continuous service improvement.
  • Quick to learn/understand NT's systems and products utilizing reference materials and support procedures.
  • Present IT in a professional manner, exhibit customer service values in line with NT's A Approach.
  • Adherence to corporate standards at all times.

SKILLS / EXPERIENCE:
  • 12+ years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.
  • Support experience with multi-channel applications (web, mobile, API, etc.).
  • Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies
  • Experience working on projects in an Agile environment.
  • Experience using at least some of the following technologies: .Net, Azure Functions, Azure DevOps, Azure Test Plans, Azure Redis Cache, Signal R, Saga Patterns, Marklogic, Azure cloud and Azure boards
  • Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman's terms and translate business needs to technology teams and back.
  • Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical Wealth and Enterprise applications.
  • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients
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About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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