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Senior Application Support Jobs (NOW HIRING)

HedgeServ Corporation

WI · On-site

Senior Application Support Engineer Location: Hybrid in Dallas, TX or Raleigh, NC. Visa sponsorship not offered. The Senior Application Support Engineer is responsible for supporting workflows across ...

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Senior Application Support information

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$54K

$114.9K

$159.5K

How much do senior application support jobs pay per year?

As of Sep 14, 2026, the average yearly pay for senior application support in the United States is $114,905.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What is a senior application support?

Senior Application Support specialists are experienced IT professionals responsible for ensuring the smooth running, maintenance, and troubleshooting of business applications. They handle complex technical issues, coordinate with development teams for bug fixes, and provide guidance to junior support staff. Their role often includes monitoring system performance, managing user requests, and implementing upgrades or patches to keep applications secure and efficient. Senior Application Support specialists also play a key role in incident management and may assist in creating documentation or training materials for end-users.

What are the key skills and qualifications needed to thrive as a senior application support?

To thrive as a Senior Application Support specialist, you need deep knowledge of application troubleshooting, incident management, and a background in computer science or IT. Familiarity with ticketing systems (like ServiceNow), SQL databases, scripting languages, and relevant ITIL certifications are typically required. Strong analytical thinking, effective communication, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure timely resolution of complex issues, minimize downtime, and support seamless business operations.

What are some common challenges faced by senior application support, and how can they be addressed?

Senior Application Support professionals often encounter challenges such as managing high-pressure situations during critical system outages, balancing multiple priorities, and communicating effectively with both technical teams and end-users. Addressing these challenges requires strong problem-solving skills, the ability to remain calm under pressure, and proactive collaboration with software developers, QA teams, and business stakeholders. Establishing clear documentation and robust incident response procedures can also help streamline issue resolution and minimize downtime.

What is the difference between Senior Application Support vs Application Support Specialist?

AspectSenior Application SupportApplication Support Specialist
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., ITIL, CompTIA)Entry to mid-level experience, similar certifications often preferred
Work EnvironmentFast-paced, often involves troubleshooting complex issues, may lead small teamsSupport-focused, handling user queries, routine troubleshooting
Employer & Industry UsageCommon in IT, finance, healthcare sectorsWidespread across industries with IT support needs
Search & Comparison IntentFocuses on experienced roles, leadership, complex supportEntry to mid-level support roles, user-focused

Senior Application Support roles typically require more experience, advanced certifications, and involve handling complex issues or leading support teams. Application Support Specialists are often entry to mid-level roles focused on routine troubleshooting and user assistance. Both roles are vital in IT support but differ mainly in experience level and scope of responsibilities.

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What are the most commonly searched types of Application Support jobs?

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For Senior Application Support jobs, the most frequently searched job titles are:

Senior Application Support jobs near you
Infographic showing various Senior Application Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $114,905 per year, or $55.2 per hour.

Senior Application Support Analyst

Boston, MA • On-site

K&K Global Talent Solutions Inc.
See more jobs at K&K Global Talent Solutions Inc.external

$100K - $140K/yr

Full-time

Posted 21 days ago

Job description

Job Title: Senior Application Support Analyst

Location: New York City, NY / Boston- MA (Hybrid)

Job Type: Full Time/Permanent

Experience: 8+ years

Job Description:

Must Have Technical/Functional Skills:

  • We are seeking a highly motivated Senior Application Support Analyst to join our global Front Office Application Support team supporting a leading asset management business. The role is responsible for ensuring the stability, performance, and operational excellence of the Aladdin platform supporting portfolio management, order management, trade execution, trade booking, and post-trade workflows.
  • The ideal candidate will have 8–10 years of experience supporting front office investment management applications, with strong hands-on expertise in BlackRock Aladdin. The candidate should possess a solid understanding of the investment lifecycle and be comfortable working directly with portfolio managers, traders, investment operations, and technology teams in a fast-paced global environment.

Key Responsibilities:

  • Provide Level 2/Level 3 production support for Aladdin and related front office applications.
  • Investigate and resolve production issues impacting portfolio management, order management, trade execution, trade booking, and confirmations.
  • Perform root cause analysis, coordinate with BlackRock, technology and business teams, and drive issues through to resolution.
  • Develop and execute SQL queries for troubleshooting, data validation, and analysis.
  • Build automation scripts, preferably using Python, to improve operational efficiency and monitoring.
  • Participate in production releases, change management activities, and continuous service improvement initiatives.
  • Support a global operating model with collaboration across regional teams and participation in incident management.

Required Skills:

  • 8–10 years of experience supporting investment management or capital markets applications.
  • Strong hands-on experience with BlackRock Aladdin, including front office workflows.
  • Good understanding of the asset management trade lifecycle and front office business processes.
  • Strong SQL skills and experience analyzing large datasets.
  • Scripting experience, preferably in Python, for automation and operational tooling.
  • Excellent analytical, troubleshooting, and communication skills with the ability to interact effectively with business users and technology teams.