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Senior Application Support Engineer Jobs (NOW HIRING)

DHL

Sr Application Support Engineer

Westerville, OH · On-site

DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP. This is a work from ...

ECS

Senior Application Support Engineer

Stafford, VA · On-site

$110K - $120K/yr

Everforth ECS is seeking a Senior Application Support Engineer to work in our Stafford, VA office. We are seeking a highly capable and experienced Application Support Engineer to join our team. In ...

Alkami Technology

Sr. Application Support Engineer

$80K - $100K/yr

Alkami is hiring a Senior Application Support Engineer that has ticket management and customer facing experience. This position will be responsible for researching and resolving application issues ...

DTCC

Senior Application Support Engineer

Tampa, FL · On-site

The Impact You Will Have in This Role As a Senior Application Support Engineer , you will support critical risk management systems powering core processing across NSCC, FICC, and DTC . These ...

HedgeServ

Sr. Application Support Engineer

Dallas, TX · Hybrid

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core ...

DTCC

Senior Application Support Engineer

Tampa, FL · On-site

The Impact You Will Have in This Role As a Senior Application Support Engineer , you will support critical risk management systems powering core processing across NSCC, FICC, and DTC . These ...

HedgeServ

Sr. Application Support Engineer

Raleigh, NC · Hybrid

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core ...

HedgeServ

Sr. Application Support Engineer

Dallas, TX · On-site

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core ...

V2Soft

Sr Application Support

Cleveland, OH · On-site

The Sr Application Support role involves managing and supporting applications, with a focus on ... of DevOps tools such as Jenkins, Git, Ansible, Helm, Docker, and GitOps workflows. • ...

DTCC

Senior Application Support Engineer (SRE)

Jersey City, NJ · On-site

$62.25 - $82.75/hr

The Impact You Will Have in This Role As a Senior Application Support Engineer, you will play a critical role in supporting and improving the reliability of DTCC's risk management applications. This ...

DTCC

Senior Application Support Engineer (SRE)

Jersey City, NJ · On-site

$59.50 - $79/hr

The Impact You Will Have in This Role As a Senior Application Support Engineer, you will play a critical role in supporting and improving the reliability of DTCC's risk management applications. This ...

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Senior Application Support Engineer information

See salary details

$69.5K

$129K

$183K

How much do senior application support engineer jobs pay per year?

As of Jun 29, 2026, the average yearly pay for senior application support engineer in the United States is $128,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,000.00 and $144,500.00 per year, depending on experience, location, and employer.

How does a Senior Application Support Engineer typically collaborate with development and infrastructure teams to resolve complex technical issues?

As a Senior Application Support Engineer, you will frequently act as a bridge between the development and infrastructure teams when addressing complex technical issues. This involves troubleshooting application incidents, gathering detailed logs, and clearly communicating findings to developers for code-related fixes or to infrastructure teams for environment-related problems. You may participate in regular meetings, joint problem-solving sessions, and post-incident reviews to ensure seamless knowledge transfer and continuous improvement. Effective collaboration and clear communication are essential for minimizing downtime and delivering robust solutions.

What does a Senior Application Support Engineer do?

A Senior Application Support Engineer is responsible for maintaining and troubleshooting complex software applications to ensure their optimal performance and availability. They act as a technical expert, diagnosing and resolving incidents, managing escalations, and collaborating with development teams to address root causes of issues. Additionally, they may provide guidance to junior team members, implement process improvements, and communicate with stakeholders about system health and updates. Their role is crucial in minimizing downtime and ensuring a smooth user experience.

How much does a senior support engineer make?

A senior application support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. They often require strong troubleshooting skills, knowledge of support tools, and relevant certifications to qualify for higher salaries.

What does a senior application engineer do?

A senior application support engineer is responsible for maintaining, troubleshooting, and optimizing software applications to ensure their reliable operation. They analyze issues, implement solutions, and often collaborate with development teams, using tools like monitoring software and scripting skills. This role typically requires strong technical knowledge, problem-solving abilities, and experience with application environments and support processes.

What are the key skills and qualifications needed to thrive as a Senior Application Support Engineer, and why are they important?

To thrive as a Senior Application Support Engineer, you need strong problem-solving abilities, deep knowledge of software applications, and experience with programming or scripting languages, usually supported by a degree in computer science or a related field. Familiarity with ticketing systems, monitoring tools, databases, and certifications like ITIL or Microsoft Certified: Azure Administrator are commonly required. Excellent communication, patience, and a customer-focused mindset help you stand out when resolving complex technical issues and collaborating with cross-functional teams. These skills ensure efficient resolution of incidents, high system reliability, and superior service delivery for end users.

What engineers make $500,000?

Senior Application Support Engineers in high-demand industries or with specialized skills such as cloud computing, cybersecurity, or large-scale enterprise systems can earn $500,000 or more annually, especially with bonuses and stock options. Achieving this level typically requires extensive experience, advanced certifications, and working in competitive or executive roles within technology companies.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to users and resolves complex issues related to software applications or systems. They often troubleshoot problems, collaborate with development teams, and may document solutions, using tools like ticketing systems and monitoring software to ensure system stability and user satisfaction.

What is the difference between Senior Application Support Engineer vs Application Support Engineer?

AspectSenior Application Support EngineerApplication Support Engineer
Required CredentialsBachelor's degree, certifications like ITIL, relevant experienceBachelor's degree, entry-level certifications often sufficient
Work EnvironmentCorporate IT teams, tech companies, financial institutionsSupport centers, IT departments, software vendors
Employer & Industry UsageUsed across industries requiring complex application supportCommon in software, tech, and enterprise environments
Search & Comparison IntentUnderstanding senior roles, career progressionEntry-level support roles, skill development

The Senior Application Support Engineer typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. Application Support Engineers focus on day-to-day support tasks, troubleshooting, and maintaining applications. The senior role involves leadership and strategic responsibilities, while the entry-level role emphasizes technical support and learning.

More about Senior Application Support Engineer jobs
What cities are hiring for Senior Application Support Engineer jobs? Cities with the most Senior Application Support Engineer job openings:
What are the most commonly searched types of Application Support Engineer jobs? The most popular types of Application Support Engineer jobs are:
What states have the most Senior Application Support Engineer jobs? States with the most job openings for Senior Application Support Engineer jobs include:
What job categories do people searching Senior Application Support Engineer jobs look for? The top searched job categories for Senior Application Support Engineer jobs are:
Senior Application Support Engineer jobs near you
Infographic showing various Senior Application Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $128,999 per year, or $62 per hour.
Sr Application Support Engineer

Sr Application Support Engineer

DHL

Westerville, OH • On-site

Full-time

Posted 24 days ago

Key responsibilities

  • Resolve production support issues for Manhattan WMi and related applications, including during non-business hours as part of a 24/7 on-call rotation.

  • Implement, administer, and maintain software applications, including configuration, installation, upgrades, patching, and migration according to change management procedures.

  • Analyze and troubleshoot moderate to complex application support issues, collaborating with developers, vendors, and internal teams to ensure business continuity and system stability.

DHL rating

7.0

Company rating: 7.0 out of 10

Based on 317 frontline employees who took The Breakroom Quiz

32nd of 62 rated delivery companies

Job description

DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP.
This is a work from home/hybrid position working 5 days per week with core hours between 8AM and 5PM.
This position participates in a structured on-call rotation to support 24x7 operations. On-call duties are shared across the team and may require coverage during evenings, weekends, and holidays.
Responsibilities during on-call include responding to high-priority production incidents, coordinating resolution efforts, and ensuring service restoration within defined SLAs. As part of an AI-focused team, this role is also expected to actively contribute to the continuous improvement of support processes through automation, knowledge optimization, and the adoption of innovative tools and practices.
Senior Application Support Engineer (US-O)
Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.
Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities... we look forward to exploring career possibilities with you!
Job Description
The primary purpose of this role is the implementation of software applications and the support, administration, and maintenance of existing software applications. Provides documentation and training for existing applications when required. Participates and has the ability to provide leadership for disaster recovery exercises. Performs application development tasks when needed for root cause resolution while keeping within established development standards. Collaborates with senior support analysts and developers, and mentors junior staff as needed. Attends status meetings and/or regularly communicates progress against support activities.
  • Resolves production support issues in a timely manner, including during non-business work hours
  • Participates in 24/7 on call support responsibilities including maintenance windows and disaster recovery drills
  • Analyzes and provides technical support for moderate to complex application support issues.
  • Works with software vendors and developers to resolve highly complex application issues.
  • Performs troubleshooting, debugging and testing of application software
  • Configures and installs software and code in accordance to change management policies and procedures
  • Upgrades and migrates existing applications to new versions and new infrastructure.
  • Installs software patches and ensures best practices are used for software patching.
  • Analyzes support issues to identify repeat issues and proactive measures to prevent reoccurrences.
  • Develops and installs appropriate proactive solutions for the prevention of reoccurring issues.
  • Proactively suggests ways of improving system stability, availability, performance, and reliability.
  • Ensures the continuity of the business processes supported by one or many applications/services.
  • Communicates effectively with application users to relay incident and problem progress and proposes creative solutions as necessary.
  • Communicates effectively with manager, peers, and internal customers to relay status of work and raise challenges, concerns, questions, and issues as necessary.
  • Collaborates with developers to help author standard process and support related documents.
  • Understands database architecture, distributed infrastructure and various network technologies to support robust and scalable solutions for the organization.
  • Conducts issue review meetings with appropriate resources.
  • Establishes priorities and executes to achieve results.
  • Creates software release notes, support documents, and user documentation.
  • Performs simple to moderate application development tasks as needed and conforms to the relevant application development policies and procedures

Required Education and Experience
  • Bachelor's Degree in a relevant field or 5+ years of IT experience, required
  • Experience with iSeries/AS400 or similar tools, required
  • Experience supporting Manhattan WMi or similar WMS platforms, required
  • Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture, required
  • Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash), preferred
  • Relevant certifications (ITIL, Oracle, IBM, Microsoft), preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
Our Organization is an equal opportunity employer.

What DHL employees say

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Benefits

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About DHL

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When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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