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Senior Application Support Engineer Jobs (NOW HIRING)

Alkami Technology

Sr. Application Support Engineer

$104K - $115K/yr

Alkami is hiring a Senior Application Support Engineer that has ticket management and customer facing experience. This position will be responsible for researching and resolving application issues ...

HedgeServ

Sr. Application Support Engineer

Dallas, TX · Hybrid

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core ...

HedgeServ

Sr. Application Support Engineer

Raleigh, NC · Hybrid

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core ...

HedgeServ

Sr. Application Support Engineer

Dallas, TX · On-site

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core ...

STI

Application Support Engineer

Raleigh, NC · On-site

Application Support Engineer Location: Raleigh, NC- work from office 3 days a week Duration: Long term Contract Must have skills: ServiceNow or some ticketing system. Must have experience with prod ...

CINC Systems

Staff Application Support Engineer

Staff Application Support Engineer Location: Global Remote-first (hybrid optional) | Employment ... We are investing in senior support engineers who think in systems, automate relentlessly, and help ...

U.S. Financial Technology

FinTech) is seeking an experienced Application Support Engineer to join our team of talented ... Escalate issues to senior team members or development teams as required. * Document all on-call ...

CINC Systems

Staff Application Support Engineer

Staff Application Support Engineer Location: Global Remote-first (hybrid optional) | Employment ... We are investing in senior support engineers who think in systems, automate relentlessly, and help ...

DTCC

Senior Application Support Engineer (SRE)

Coppell, TX · On-site

$53 - $70.50/hr

The Impact You Will Have in This Role As a Senior Application Support Engineer (SRE), you will play a critical role in improving the reliability, scalability, and performance of DTCC's mission ...

New

Moog

Sr. Application Support Analyst

Blacksburg, VA · Remote

Job Title : Sr. Application Support Analyst Reporting To: Business Partner, IT Work Schedule: Fully ... Experience in a manufacturing or engineering environment. As a Training Systems Manager, you will:

Quantix

Application Support Engineer

Glendale, CO

Application Support Engineer Location: Glendale, CO Type: Direct Hire Client located Glendale, CO is seeking an Application Support Engineer for a direct hire position. This person will ensure the ...

Stem Xpert

Application Support Engineer

Wichita, KS

Application Support Engineer Job Location: Wichita, KS. Overview: The candidate will be expected to establish the essentials of an application support environment for a Dassault Apriso (Apriso ...

DTCC

Senior Application Support Engineer (SRE)

Coppell, TX · On-site

$53 - $70.50/hr

The Impact You Will Have in This Role As a Senior Application Support Engineer (SRE), you will play a critical role in improving the reliability, scalability, and performance of DTCC's mission ...

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Senior Application Support Engineer information

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$129K

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How much do senior application support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for senior application support engineer in the United States is $128,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,000.00 and $144,500.00 per year, depending on experience, location, and employer.

How does a Senior Application Support Engineer typically collaborate with development and infrastructure teams to resolve complex technical issues?

As a Senior Application Support Engineer, you will frequently act as a bridge between the development and infrastructure teams when addressing complex technical issues. This involves troubleshooting application incidents, gathering detailed logs, and clearly communicating findings to developers for code-related fixes or to infrastructure teams for environment-related problems. You may participate in regular meetings, joint problem-solving sessions, and post-incident reviews to ensure seamless knowledge transfer and continuous improvement. Effective collaboration and clear communication are essential for minimizing downtime and delivering robust solutions.

What does a Senior Application Support Engineer do?

A Senior Application Support Engineer is responsible for maintaining and troubleshooting complex software applications to ensure their optimal performance and availability. They act as a technical expert, diagnosing and resolving incidents, managing escalations, and collaborating with development teams to address root causes of issues. Additionally, they may provide guidance to junior team members, implement process improvements, and communicate with stakeholders about system health and updates. Their role is crucial in minimizing downtime and ensuring a smooth user experience.

What does a senior application engineer do?

A senior application support engineer is responsible for maintaining, troubleshooting, and optimizing software applications to ensure their reliable operation. They analyze issues, implement solutions, and often collaborate with development teams, using tools like monitoring software and scripting skills. This role typically requires strong technical knowledge, problem-solving abilities, and experience with application environments and support processes.

What are the key skills and qualifications needed to thrive as a Senior Application Support Engineer, and why are they important?

To thrive as a Senior Application Support Engineer, you need strong problem-solving abilities, deep knowledge of software applications, and experience with programming or scripting languages, usually supported by a degree in computer science or a related field. Familiarity with ticketing systems, monitoring tools, databases, and certifications like ITIL or Microsoft Certified: Azure Administrator are commonly required. Excellent communication, patience, and a customer-focused mindset help you stand out when resolving complex technical issues and collaborating with cross-functional teams. These skills ensure efficient resolution of incidents, high system reliability, and superior service delivery for end users.

What tech jobs pay 400,000 a year?

Senior Application Support Engineers with extensive experience, specialized skills in troubleshooting, and knowledge of enterprise systems can reach or exceed a $400,000 annual salary, especially in high-demand industries or companies. Such roles often require advanced certifications, strong problem-solving abilities, and sometimes involve working in high-pressure environments or on critical systems.

What engineer makes $500,000 a year?

Senior Application Support Engineers typically do not earn $500,000 annually; such high salaries are more common in executive or specialized roles like software architects, senior developers, or engineering managers with extensive experience, advanced skills, and often stock options or bonuses. Compensation at this level usually involves a combination of base salary, bonuses, and equity, especially in large tech companies or startups.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to users and resolves complex issues related to software applications or systems. They often troubleshoot problems, collaborate with development teams, and may document solutions or improve support processes, using tools like ticketing systems and monitoring software.

What is the difference between Senior Application Support Engineer vs Application Support Engineer?

AspectSenior Application Support EngineerApplication Support Engineer
Required CredentialsBachelor's degree, certifications like ITIL, relevant experienceBachelor's degree, entry-level certifications often sufficient
Work EnvironmentCorporate IT teams, tech companies, financial institutionsSupport centers, IT departments, software vendors
Employer & Industry UsageUsed across industries requiring complex application supportCommon in software, tech, and enterprise environments
Search & Comparison IntentUnderstanding senior roles, career progressionEntry-level support roles, skill development

The Senior Application Support Engineer typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. Application Support Engineers focus on day-to-day support tasks, troubleshooting, and maintaining applications. The senior role involves leadership and strategic responsibilities, while the entry-level role emphasizes technical support and learning.

More about Senior Application Support Engineer jobs
What cities are hiring for Senior Application Support Engineer jobs? Cities with the most Senior Application Support Engineer job openings:
What are the most commonly searched types of Application Support Engineer jobs? The most popular types of Application Support Engineer jobs are:
What states have the most Senior Application Support Engineer jobs? States with the most job openings for Senior Application Support Engineer jobs include:
What job categories do people searching Senior Application Support Engineer jobs look for? The top searched job categories for Senior Application Support Engineer jobs are:
Senior Application Support Engineer jobs near you
Infographic showing various Senior Application Support Engineer job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $128,999 per year, or $62 per hour.
Sr. Application Support Engineer

Sr. Application Support Engineer

Alkami Technology

Remote

$104K - $115K/yr

Full-time

Retirement, PTO

Re-posted 26 days ago

Job description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing-each solution can stand alone, but together they deliver more-to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We're building a culture where each Alkamist can perform to their highest potential, and we're always on the lookout for the best and brightest minds. If you're ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
Follow us on Glassdoor and LinkedIn!
Alkami is hiring a Senior Application Support Engineer that has ticket management and customer facing experience. This position will be responsible for researching and resolving application issues reported by customers and partners. Qualified candidates must have exceptional communication skills and will serve as the primary point of contact between Alkami and the customer during support incidents.
Key Responsibilities & Duties
  • Collaborate with other members of the Application Support team to serve the needs of the customer
  • Efficiently triage and resolve customer issues and remain calm in trying situations, escalating issues to the manager when appropriate
  • Communicate accurately, clearly and effectively with customers both verbally and in writing
  • Make suggestions to management to help reduce or eliminate recurring issues
  • Follow processes to hand-off issues to other teams and follow up to ensure the issue is being resolved in a timely manner
  • Effectively handle all assigned tickets through to Support resolution
  • Subject Matter Expert (SME) in at least three functional areas
  • Review and update site configuration primarily in MS SQL databases
  • Be on rotation to take after-hours calls and be available to assist 24/7/365 to assist resolving SEV 1 issues

Qualifications:
  • 5+ years of experience working on a support team and solving complex problems
  • Strong ability to create and interpret custom scripts using a more advanced SQL query structure
  • Advanced experience using JIRA or a similar ticketing system
  • Familiarity with Google docs
  • Exceptional communication and customer facing skills
  • Strong problem solving skills
  • Ability to effectively manage customers and their expectations
  • Strong attention to detail and demonstrated expertise in technical application support tasks
  • Flexible and adaptable to changing requirements and environments
  • A high degree of self-confidence and self-motivation

Desired Skills:
  • Ability to communicate clearly and effectively with all internal and external stakeholders
  • Ability to review and draft more complex procedures and KB articles
  • Works cross-functionally to test new features, as well as train the Support team on new functionality

The salary range for this position is: $104,000 - $115,000
Cool Things to Know
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
The Important Stuff
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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