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Senior Application Support Engineer Jobs (NOW HIRING)

CINC Systems

Staff Application Support Engineer

Staff Application Support Engineer Location: Global Remote-first (hybrid optional) Employment Type ... We are investing in senior support engineers who think in systems, automate relentlessly, and help ...

STI

Application Support Engineer

Raleigh, NC · On-site

Application Support Engineer Location: Raleigh, NC- work from office 3 days a week Duration: Long term Contract Must have skills: ServiceNow or some ticketing system. Must have experience with prod ...

Stem Xpert

Application Support Engineer

Wichita, KS · On-site

Application Support Engineer Job Location: Wichita, KS. Overview: The candidate will be expected to establish the essentials of an application support environment for a Dassault Apriso (Apriso ...

Quantix

Application Support Engineer

Glendale, CO

Application Support Engineer Location: Glendale, CO Type: Direct Hire Client located Glendale, CO is seeking an Application Support Engineer for a direct hire position. This person will ensure the ...

CINC Systems

Staff Application Support Engineer

Staff Application Support Engineer Location: Global Remote-first (hybrid optional) Employment Type ... We are investing in senior support engineers who think in systems, automate relentlessly, and help ...

Quantix

Application Support Engineer

Glendale, CO · On-site

Application Support Engineer Location: Glendale, CO Type: Direct Hire Client located Glendale, CO is seeking an Application Support Engineer for a direct hire position. This person will ensure the ...

Stem Xpert

Application Support Engineer

Wichita, KS · On-site

Application Support Engineer Job Location: Wichita, KS. Overview: The candidate will be expected to establish the essentials of an application support environment for a Dassault Apriso (Apriso ...

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Senior Application Support Engineer information

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$129K

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How much do senior application support engineer jobs pay per year?

As of Jun 6, 2026, the average yearly pay for senior application support engineer in the United States is $128,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,000.00 and $144,500.00 per year, depending on experience, location, and employer.

How does a Senior Application Support Engineer typically collaborate with development and infrastructure teams to resolve complex technical issues?

As a Senior Application Support Engineer, you will frequently act as a bridge between the development and infrastructure teams when addressing complex technical issues. This involves troubleshooting application incidents, gathering detailed logs, and clearly communicating findings to developers for code-related fixes or to infrastructure teams for environment-related problems. You may participate in regular meetings, joint problem-solving sessions, and post-incident reviews to ensure seamless knowledge transfer and continuous improvement. Effective collaboration and clear communication are essential for minimizing downtime and delivering robust solutions.

What does a Senior Application Support Engineer do?

A Senior Application Support Engineer is responsible for maintaining and troubleshooting complex software applications to ensure their optimal performance and availability. They act as a technical expert, diagnosing and resolving incidents, managing escalations, and collaborating with development teams to address root causes of issues. Additionally, they may provide guidance to junior team members, implement process improvements, and communicate with stakeholders about system health and updates. Their role is crucial in minimizing downtime and ensuring a smooth user experience.

What are the key skills and qualifications needed to thrive as a Senior Application Support Engineer, and why are they important?

To thrive as a Senior Application Support Engineer, you need strong problem-solving abilities, deep knowledge of software applications, and experience with programming or scripting languages, usually supported by a degree in computer science or a related field. Familiarity with ticketing systems, monitoring tools, databases, and certifications like ITIL or Microsoft Certified: Azure Administrator are commonly required. Excellent communication, patience, and a customer-focused mindset help you stand out when resolving complex technical issues and collaborating with cross-functional teams. These skills ensure efficient resolution of incidents, high system reliability, and superior service delivery for end users.

What is the difference between Senior Application Support Engineer vs Application Support Engineer?

AspectSenior Application Support EngineerApplication Support Engineer
Required CredentialsBachelor's degree, certifications like ITIL, relevant experienceBachelor's degree, entry-level certifications often sufficient
Work EnvironmentCorporate IT teams, tech companies, financial institutionsSupport centers, IT departments, software vendors
Employer & Industry UsageUsed across industries requiring complex application supportCommon in software, tech, and enterprise environments
Search & Comparison IntentUnderstanding senior roles, career progressionEntry-level support roles, skill development

The Senior Application Support Engineer typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. Application Support Engineers focus on day-to-day support tasks, troubleshooting, and maintaining applications. The senior role involves leadership and strategic responsibilities, while the entry-level role emphasizes technical support and learning.

More about Senior Application Support Engineer jobs
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What are the most commonly searched types of Application Support Engineer jobs? The most popular types of Application Support Engineer jobs are:
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Senior Application Support Engineer jobs near you
Infographic showing various Senior Application Support Engineer job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 3% Part Time, and 17% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $128,999 per year, or $62 per hour.
Staff Application Support Engineer

Staff Application Support Engineer

CINC Systems

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Staff Application Support Engineer
Location: Global Remote-first (hybrid optional)
Employment Type: Full-time
About CINC Systems
CINC Systems is a leading provider of accounting and management software purpose-built for homeowners associations and community management companies. Our platform supports mission-critical financial operations including general ledger accounting, payments, reporting, compliance, and day-to-day association management. Reliability, accuracy, and trust are foundational to what we build. As our platform grows in scale and complexity, application support is no longer a reactive function. It is a core engineering capability. We are investing in senior support engineers who think in systems, automate relentlessly, and help ensure that operational excellence is built directly into the product.
About the Role
The Staff Application Support Engineer is a senior, hands-on technical leader responsible for Level 2 application support and for building the systems that automate, streamline, and improve how CINC operates in production. This role goes well beyond ticket resolution. You will design and evolve incident management workflows, alerting, knowledge systems, and AI-enabled support capabilities so that common issues are resolved automatically, signals are surfaced early, and product teams receive clear, actionable feedback. You approach repetitive work as a temporary state and treat support as a product capability to be engineered, not a queue to be worked. You will work closely with customers, application support peers, engineering, product, and platform teams to ensure fast recovery from incidents, high-quality communication, and continuous reduction of failure modes in the software.
Key Responsibilities
Application Support and Incident Management
  • Diagnose and resolve complex production issues across CINC's applications, services, integrations, and data layers
  • Act as a senior escalation point for Level 2 support, providing deep technical investigation and clear resolution paths
  • Participate in and lead incident response activities, including triage, mitigation, recovery, and post-incident analysis
  • Provide calm, structured, and timely communication during incidents to internal stakeholders and customer-facing teams
  • Ensure incidents are thoroughly documented with root cause, impact, and preventative actions

ITSM, Tooling, and Operational Excellence
  • Own and improve workflows within Jira Service Management, including incidents, problems, requests, and change processes
  • Design alerting and escalation mechanisms that surface issues early and reduce customer impact
  • Establish and maintain high-quality operational documentation, runbooks, and incident playbooks
  • Partner with platform and engineering teams to improve observability, diagnostics, and operational readiness

Automation, Knowledge, and AI Enablement
  • Identify repetitive or high-volume support activities and automate them wherever possible
  • Build and maintain knowledge bases that enable faster resolution and customer self-service
  • Implement and evolve AI-enabled support platforms, such as Intercom FIN, to deflect issues and improve response quality
  • Treat support automation and knowledge as first-class product features, not afterthoughts

Feedback Loops and Continuous Improvement
  • Maintain tight feedback loops between customers, application support, and Level 3 product engineering teams
  • Surface recurring issues, failure patterns, and systemic risks with clear recommendations for remediation
  • Help ensure that lessons from incidents lead to durable product and process improvements
  • Advocate for operational excellence and reliability as shared responsibilities across engineering

Required Skills and Experience
  • 10+ years of experience in application support, production support, or support engineering roles
  • Deep experience with ITSM practices, incident management, and operational workflows
  • Strong hands-on experience with Jira Service Management or similar service management platforms
  • Proven ability to troubleshoot complex SaaS systems across application, integration, and data layers
  • Experience designing or working with alerting and monitoring systems
  • Excellent written and verbal communication skills, especially in high-pressure situations
  • Ability to work independently, manage priorities, and operate effectively in a fast-paced, distributed environment

Preferred Experience
  • Experience supporting financial, accounting, ERP, or other business-critical SaaS platforms
  • Familiarity with SQL or other data investigation techniques
  • Experience implementing or operating knowledge bases and AI-assisted support tools
  • Exposure to observability tools, logging, and performance monitoring
  • Background working closely with software engineering teams in production environments
  • Strong interest in automation, scripting, or applied AI to improve operational efficiency

Mindset and Values
  • "Automate everything" mindset, with a bias toward eliminating repetitive work
  • Treats support as an engineering discipline and a product capability
  • Calm, structured, and reliable under pressure
  • Customer-focused, with strong empathy for real-world impact
  • Learning-first attitude and openness to new tools and techniques
  • Collaborative and respectful, with a strong sense of ownership

What Success Looks Like
  • Production issues are detected early and resolved quickly with minimal customer impact
  • Incidents are handled with clarity, professionalism, and strong communication
  • Repetitive support work steadily decreases through automation and better system design
  • Knowledge bases and AI support tools meaningfully reduce ticket volume and resolution time
  • Product teams receive clear, actionable feedback that leads to fewer failure modes
  • The Staff Application Support Engineer is trusted as a senior technical partner across the organization

Why CINC Systems
  • Opportunity to build a state-of-the-art application support function from the ground up
  • High-impact role with real ownership over systems, tooling, and outcomes
  • Remote-first culture with flexibility and autonomy
  • Competitive compensation aligned to senior-level impact
  • Collaborative, respectful, and high-bar engineering culture
  • Clear growth paths into Principal Support Engineering, Platform, or Reliability leadership roles.

Benefits
  • Great working environment
  • Opportunity for growth
  • Learning & development resources
  • Work/life balance
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-term & Long-term disability insurance
  • Flexible Spending Plan (childcare & healthcare)
  • 401K (matching available)
  • 136 hours of paid time off per year
  • 10 paid holidays per year
  • 2 self-care/mental health days per year
  • Your birthday is a paid holiday!
  • Free Coca-Cola beverages and snacks (when in office)

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