Production Support Engineer / Application Support Engineer
Location: Newark, CAย (Local Only)
Job Description
We are seeking a Production Support Engineer with strong application support experience to join a fast-paced enterprise environment. The ideal candidate will have a strong background in troubleshooting production issues, performing root cause analysis, writing complex SQL queries, and supporting business-critical applications.
This role requires a hands-on professional who is comfortable working across application support, backend technologies, and database troubleshooting while collaborating with internal teams and external partners.
Responsibilities
- Provide L1โL3 support for enterprise applications.
- Troubleshoot and resolve production incidents and application issues.
- Perform root cause analysis and implement corrective actions.
- Investigate data and application issues using advanced SQL queries.
- Read, understand, and perform minor backend code modifications when necessary.
- Collaborate with development teams, business users, and third-party vendors.
- Monitor application health and support ongoing operational activities.
- Participate in an on-call support rotation.
- Maintain documentation related to incidents, resolutions, and support processes.
Required Skills
- Strong experience in Application Support or Production Support environments.
- Advanced SQL skills with the ability to write and troubleshoot complex queries.
- Experience with MySQL and/or PostgreSQL.
- Strong understanding of joins, indexing, query execution, and performance tuning fundamentals.
- Backend development experience with:
- .NET / C# (preferred)
- Java or Python
- Experience troubleshooting production applications and conducting root cause analysis.
- Strong analytical and problem-solving abilities.
- Excellent communication and collaboration skills.
- Self-motivated with a strong sense of ownership and accountability.
Preferred Skills
- Experience supporting ERP or Supply Chain applications.
- Exposure to Agile methodologies.
- Experience with Jira or similar ticketing tools.
- Familiarity with Splunk, Grafana, and application monitoring tools.
- Experience with MySQL, MS SQL Server, PostgreSQL, or ClickHouse.
- Basic exposure to Angular-based applications.
Ideal Candidate
- Enjoys troubleshooting and solving complex technical issues.
- Has a genuine interest in application support and production operations.
- Thrives in a fast-paced support environment.
- Demonstrates a positive attitude, accountability, and willingness to learn.