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2 Engineer Jobs (NOW HIRING)

Proven IT

Tier II Engineer

Naperville, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Tier II Engineer has a broad understanding of the hardware, software, and infrastructure unique to each Proven IT client. Responsibilities * Tier II receives escalations from Tier I to deliver ...

Proven Business Systems LLC

Tier II Engineer

Naperville, IL · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description The Tier II Engineer is responsible for various managed IT support related to technical troubleshooting and maintenance. This is the intermediate level of technical customer support. The ...

Proven IT

Tier II Engineer

Naperville, IL · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Tier II Engineer has a broad understanding of the hardware, software, and infrastructure unique to each Proven IT client. Responsibilities * Tier II receives escalations from Tier I to deliver ...

Hotwire Communications

NOC II Engineer

Fort Lauderdale, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The NOC II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies.

Hotwire Communications Ltd

NOC II Engineer

Fort Lauderdale, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The NOC II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies. DUTIES ...

Hotwire Communications

NOC II Engineer

Fort Lauderdale, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The NOC II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies. DUTIES ...

Omni Hotels & Resorts

Class 2 Engineer

New Orleans, LA · On-site

Minimum of two years hotel and/or commercial building maintenance required. * One year of commercial kitchen and laundry equipment experience is required, commercial refrigeration experience is a ...

ProSidian Consulting

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ProSidian.com ProSidian Seeks a Senior-2 Engineer/Analyst/Consult | Utilities Privatization Program Management and Support Services [DLA0020019] for Program Support on a Exempt 1099 Contract: No ...

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2 Engineer information

What is a 2 engineer?

A 2 Engineer, often referred to as a Level 2 Engineer, is a mid-level technical professional typically responsible for handling more complex tasks and issues than a Level 1 Engineer. They provide support, troubleshooting, and maintenance for systems, networks, or products, often escalating only the most advanced problems to higher-level engineers. Level 2 Engineers may also assist with project implementation, system upgrades, and mentoring junior staff. Their role is essential in ensuring efficient and effective technical operations within an organization.

What are the key skills and qualifications needed to thrive as a 2 engineer, and why are they important?

To thrive as a 2 Engineer (Second Engineer) aboard a vessel, you need a solid grounding in marine engineering, mechanical systems, and shipboard operations, typically supported by a relevant engineering degree and a Second Engineer Certificate of Competency. Familiarity with engine room management systems, maintenance tools, and maritime safety regulations is essential. Strong problem-solving abilities, leadership, and effective communication are crucial soft skills for overseeing technical teams and responding to emergencies. These skills ensure the safe, efficient, and compliant operation of the vessel's machinery and systems.

What is the difference between 2 Engineer vs 2 Technician?

Aspect2 Engineer2 Technician
Required CredentialsBachelor's degree in engineering or related fieldTechnical diploma or associate degree
Work EnvironmentDesign, analysis, project planningMaintenance, troubleshooting, installation
Industry UsageEngineering firms, manufacturing, constructionManufacturing plants, maintenance departments

2 Engineers typically hold a bachelor's degree and focus on design, analysis, and project management within engineering projects. In contrast, 2 Technicians usually have technical diplomas and are more involved in hands-on maintenance, troubleshooting, and operational tasks. Both roles are essential in industrial and manufacturing settings, but they differ in education, responsibilities, and daily tasks.

More about 2 Engineer jobs

What job categories do people searching 2 Engineer jobs look for?

The top searched job categories for 2 Engineer jobs are:

2 Engineer jobs near you
Infographic showing various 2 Engineer job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution.

UCCE Tier 2 Engineer

Transcend Softech LLC

Research Triangle Park, NC • On-site

Contractor

Posted 21 days ago

Job description

Position: UCCE Tier 2 Engineer

Preferred location – RTP, Raleigh, NC, Richardson, TX and San Jose, CA

Long Term Contract

UCCE Tier 2 Engineer Job Description

Role Overview: The UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager, Cisco Finesse, and other contact center components.

Key Responsibilities:

  • Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
  • Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops, CTI integrations, and multi-channel contact center features (voice, chat, email).
  • Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway (PG), Administration & Data Servers, and Live Data Server.
  • Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Unified Communications Manager.
  • Perform system monitoring, health checks, and performance tuning to ensure high availability and fault tolerance.
  • Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
  • Assist in deployment, upgrades, and patching of UCCE environments.
  • Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
  • Document technical procedures, configurations, and troubleshooting steps.
  • Participate in on-call rotation for after-hours support.

Required Skills and Experience:

  • Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
  • Experience with multi-site and multi-cluster UCCE deployments.
  • Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
  • Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
  • Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
  • Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log Analysis.
  • Ability to work in a fast-paced environment and handle escalated technical issues.
  • Good communication skills for collaboration with cross-functional teams and customers.