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Remote Application Support Engineer Jobs (NOW HIRING)

CINC Systems

Staff Application Support Engineer

Global Remote-first (hybrid optional) | Employment Type: Full-time About CINC Systems CINC Systems is a leading provider of accounting and management software purpose-built for homeowners ...

CINC Systems

Staff Application Support Engineer

Global Remote-first (hybrid optional) | Employment Type: Full-time About CINC Systems CINC Systems is a leading provider of accounting and management software purpose-built for homeowners ...

Mendix

Application Support Engineer

Charleston, WV · Remote

$110K - $130K/yr

The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction. Key responsibilities ...

Mendix

Application Support Engineer

Los Angeles, CA · Remote

$110K - $130K/yr

The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction. Key responsibilities ...

Mendix

Application Support Engineer

Salt Lake City, UT · Remote

$110K - $130K/yr

The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction. Key responsibilities ...

Mendix

Application Support Engineer

Houston, TX · Remote

$110K - $130K/yr

The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction. Key responsibilities ...

Mendix

Application Support Engineer

Salt Lake City, UT · On-site +1

$110K - $130K/yr

The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction. Key responsibilities ...

Cresta

Application Support Engineer

We are seeking a highly motivated and technically proficient Application Support Engineer to join ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

Cresta

Application Support Engineer

OR · On-site +1

We are seeking a highly motivated and technically proficient Application Support Engineer to join ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

Mendix

Application Support Engineer

Siemens Digital Industries Software is seeking a highly motivated and technically proficient Application Support Engineer to join our Mendix team. This role involves managing and resolving platform ...

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Concept Plus

Application Support Engineer

About the role Concept Plus is seeking an Application Support Engineer to be responsible for supporting the sustainment of Applications/Services providing the backend administration and support in ...

Interra Health

Lead Application Support Engineer

$150K - $170K/yr

Team Leadership & Development: • Lead, coach, and mentor a team of application support engineers ... Working Conditions & Environment: • Fully remote role within the United States • Periodic ...

Alkami Technology

Sr. Application Support Engineer

$80K - $100K/yr

As a remote-first company, most of our positions can be remote in the US, except for key roles ... Alkami is hiring a Senior Application Support Engineer that has ticket management and customer ...

ASM Research

Application Support Engineer

Performs Application configuration with SAML/SSO Authentication * Provides Level 2 and 3 support for related integration issues * Creates a management plan, validates sizing, and forecasted sizing

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a ... Production Support & Monitoring - Provide expert-level remote management, administration, and ...

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All JobsRemote Application Support Engineer Jobs

Remote Application Support Engineer information

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$18

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How much do remote application support engineer jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote application support engineer in the United States is $48.53, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $56.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Application Support Engineer, and why are they important?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What is a Remote Application Support Engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the common challenges faced by Remote Application Support Engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

More about Remote Application Support Engineer jobs
What cities are hiring for Remote Application Support Engineer jobs? Cities with the most Remote Application Support Engineer job openings:
What are the most commonly searched types of Application Support Engineer jobs? The most popular types of Application Support Engineer jobs are:
What states have the most Remote Application Support Engineer jobs? States with the most job openings for Remote Application Support Engineer jobs include:
What job categories do people searching Remote Application Support Engineer jobs look for? The top searched job categories for Remote Application Support Engineer jobs are:
Remote Application Support Engineer jobs near you
Infographic showing various Remote Application Support Engineer job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $100,951 per year, or $48.5 per hour.

Application Support Engineer

U.S. Financial Technology

Remote

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Job description

OVERVIEW
The Company
U.S. Financial Technology (U.S. FinTech) is seeking an experienced Application Support Engineer to join our team of talented professionals. This is a full-time remote opportunity.
U.S. FinTech built and operates the largest and most advanced mortgage securitization platform in the world, supporting the Uniform Mortgage-Backed Security (UMBS) of Fannie Mae and Freddie Mac.
Supporting 70% of the mortgage-backed securities in the market, U.S. FinTech provides best-in-class single-family issuance, bond administration, disclosure, and tax services. We support a broad portfolio of products for our clients with full lifecycle management.
Our market-leading, cloud-based, end-to-end platform executes transactions on an extraordinary scale which has bolstered liquidity in the secondary mortgage market, one of the largest and most important financial markets in the world. Our unique approach to securitization combines the best minds in financial services with the know-how, flexibility, and innovation of leading technologists.
RESPONSIBILITIES
Job Information
U.S. FinTech is seeking a motivated and detail-oriented Application Support Engineer to join our technical operation team. The candidate must be willing and able to work Central OR Pacific Time Zone hours. The Application Support Engineer will play a vital role in ensuring continuous operation and performance of our core mortgage platform, which is hosted on AWS. In this role, you will be responsible for troubleshooting and resolving application and system issues, managing incidents, performing routine system health checks, and collaborating with product, development, SRE and operations team to maintain system stability and efficiency. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and hands on experience with cloud environment and relational databases.
Key Job Functions
Application Troubleshooting & Resolution:
  • Provide L2/L3 technical support for production applications.
  • Monitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions.
  • Investigate, and resolve complex technical issues, ensuring timely resolution in line with
  • Service Level Agreements (SLAs).
  • Support policies, internal controls and procedures designed to create value and minimize risk.

System Monitoring & Maintenance:
  • Perform regular health checks and proactive monitoring of CSP applications their underlying AWS infrastructure components.
  • Assist with performing shakeout for applications patches, upgrade and new releases ensuring minimal disruption to business operations.

Data Analysis & Integrity:
  • Investigate data discrepancies within CSP applications and databases, working to correct issues and prevent its recurrence.
  • Support data extraction and manipulation for reporting, analysis and audit purposes using advanced SQL queries across various database platforms.
  • Contribute to special projects and team objectives, championing continuous improvement initiatives.

Documentation & Knowledge Management:
  • Develop and update knowledge base articles to empower end-users and improve first time resolution rates.
  • Contribute to runbook and operational guides for supported applications.

On-Call Support:
  • Participate in a rotating on-call schedule to provide after-hour support for critical application issues as required.
  • Respond promptly to alerts and incidents, troubleshooting and resolving problems to minimize business impact.
  • Escalate issues to senior team members or development teams as required.
  • Document all on-call activities and resolution clearly.
  • Able to perform real time incident coordination, root cause analysis, drive follow-ups (post-mortems, action items) to prevent recurrence.

QUALIFICATIONS
Education
  • Bachelor's degree in Computer Science, MIS or related technical field required.

Minimum Experience
  • Minimum 3 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstratable experience supporting applications hosted on cloud platforms.
  • 2+ Experience with ITSM Tools such as ServiceNow, Remedy or other ticketing tools.
  • 2+ years of experience supporting application built on Java (Tomcat, JBoss) or .Net Stack.
  • 2+ years of experience with on-call support on a rotation basis providing 24x7 support.
  • 2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures
  • Applicants must be authorized to work in the US without requiring employer sponsorship currently or in the future. U.S. FinTech does not offer H-1B sponsorship for this position.

Specialized Knowledge & Skills
  • Working experience on Cloud Infrastructure, such as AWS, and experience with Splunk or any other APM tool.
  • Command Center experience or experience managing major incident events is desirable.
  • Proficiency in ITIL processes required. ITIL certification preferred.
  • Familiarity with Atlassian tool (JIRA, Confluence).
  • Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support.

Pay Range $107,500 to $120,750
U.S. FinTech's pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) a candidate's qualifications, skills, competencies, and experience, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. U.S. FinTech offers a competitive total compensation package, which includes a performance bonus, 401k match, healthcare coverage, PTO, and a broad range of other benefits.
Employment
As a condition of employment with U.S. Financial Technology, any successful job applicant will be required to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.
U.S. Financial Technology is an Equal Opportunity Employer.
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