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Wordpress Support Engineer Remote Jobs (NOW HIRING)

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134.90K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134.90K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$141.30K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

WP Buffs

WordPress Support Developer

Washington, DC · Remote

$22/hr

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket ...

WP Buffs

WordPress Support Developer

Washington, DC · On-site +1

$22/hr

WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket ...

Pavago

WordPress Developer

WordPress Developer (Elementor, PHP, Site Speed Optimization) - Remote U.S. Hours Position Type ... Support non-technical team members with CMS usage What Makes You a Strong Fit * You are both ...

Jobgether

It is a fully remote position with a global team. Accountabilities In this role, you will ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

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How much do wordpress support engineer remote jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for wordpress support engineer remote in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Wordpress Support Engineer (Remote), and why are they important?

To thrive as a Wordpress Support Engineer (Remote), you need strong knowledge of WordPress core, PHP, HTML/CSS, and troubleshooting skills, often backed by relevant experience or technical certifications. Familiarity with tools such as cPanel, MySQL, ticketing systems, and version control platforms like Git is typically required. Excellent communication, problem-solving abilities, and customer service orientation are key soft skills for supporting users and collaborating with remote teams. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient remote workflows.

What are some common challenges faced by WordPress Support Engineers working remotely, and how can they be effectively managed?

One of the main challenges faced by remote WordPress Support Engineers is effective communication across different time zones and ensuring timely resolution of customer issues. Remote engineers often work independently, so it's important to stay organized, proactively document solutions, and manage time efficiently. Utilizing collaboration tools like Slack, project management platforms, and detailed ticketing systems can help maintain clear communication with both customers and internal teams. Regular check-ins and knowledge-sharing among team members also foster a supportive remote work environment.

What does a WordPress Support Engineer do when working remotely?

A WordPress Support Engineer working remotely is responsible for assisting users with technical issues related to WordPress websites, including troubleshooting site errors, resolving plugin or theme conflicts, and providing guidance on best practices. They often communicate with clients via email, chat, or ticketing systems, and may also perform routine maintenance tasks such as updates and backups. Remote WordPress Support Engineers need strong problem-solving skills, excellent communication abilities, and a solid understanding of WordPress core, plugins, and hosting environments.
More about Wordpress Support Engineer Remote jobs
What cities are hiring for Wordpress Support Engineer Remote jobs? Cities with the most Wordpress Support Engineer Remote job openings:
What are the most commonly searched types of Wordpress Support Engineer jobs? The most popular types of Wordpress Support Engineer jobs are:
What states have the most Wordpress Support Engineer Remote jobs? States with the most job openings for Wordpress Support Engineer Remote jobs include:
What job categories do people searching Wordpress Support Engineer Remote jobs look for? The top searched job categories for Wordpress Support Engineer Remote jobs are:
Wordpress Support Engineer Remote jobs near you
Infographic showing various Wordpress Support Engineer Remote job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Temporary. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

WordPress Support Engineer

Rocket.net

Jupiter, FL • Remote

$134.90K/yr

Full-time

PTO

Posted 25 days ago

Job description

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled.

Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them.


Responsibilities

  • Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution.
  • Provide customer support through Live Chat, Tickets and Slack.
  • Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.
  • Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues.
  • Write KBs and technical articles for our blog to further distribute knowledge within the community.
  • Convert recurring issues into feature requests for the development team and be the customer's voice in the company to help improve the product.
  • Assist our customers with migrating their WordPress site's to Rocket.net.
  • Provide critical assistance when it comes to pointing DNS to Rocket.net.
  • Provide customers with a "WOW!" experience.

Requirements

  • 2+ years experience with WordPress.
  • Excellent written and verbal communication skills (English).
  • You have previous experience with Live Chat and/or helpdesk tools.
  • Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc).
  • Knowledge with linux command line (SSH) including WP-CLI.
  • Extensive experience with troubleshooting WordPress.
  • Experience with Page Builders and Caching Plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
  • Experience in optimizing WordPress a huge plus.
  • Experience in PHP to write custom plugins for WordPress a huge plus.
  • Knowledge of Redis, CDN, WAF, and page caching will be a huge plus.

Benefits

So what are the advantages of working with a pretty amazing tech company?

  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!

Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

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