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Wordpress Support Engineer Remote Jobs in Ohio (NOW HIRING)

NTT DATA Americas, Inc

We are currently seeking a Magento Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada (CA). We are currently seeking a Magento Support Engineer to join our team in Toronto ...

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Technical Support Engineer independently resolves ...

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Technical Support Engineerindependently resolves ...

Eliassen Group

Full Stack Engineer

Columbus, OH · Remote

Remote Reference ID: JN -042026-106484 Date Posted: 05/20/2026 Shortcut: * Description ... You will support iterative improvement, documentation, code reviews, and occasional after-hours ...

Smartwork IT Services

$149K/yr

Microsoft 365 Integration Engineer (Remote) Location: Canada We are seeking a hands-on technical ... Support pilot deployment and production rollout, including troubleshooting and tuning * Collaborate ...

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What are the key skills and qualifications needed to thrive as a Wordpress Support Engineer (Remote), and why are they important?

To thrive as a Wordpress Support Engineer (Remote), you need strong knowledge of WordPress core, PHP, HTML/CSS, and troubleshooting skills, often backed by relevant experience or technical certifications. Familiarity with tools such as cPanel, MySQL, ticketing systems, and version control platforms like Git is typically required. Excellent communication, problem-solving abilities, and customer service orientation are key soft skills for supporting users and collaborating with remote teams. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient remote workflows.

What are some common challenges faced by WordPress Support Engineers working remotely, and how can they be effectively managed?

One of the main challenges faced by remote WordPress Support Engineers is effective communication across different time zones and ensuring timely resolution of customer issues. Remote engineers often work independently, so it's important to stay organized, proactively document solutions, and manage time efficiently. Utilizing collaboration tools like Slack, project management platforms, and detailed ticketing systems can help maintain clear communication with both customers and internal teams. Regular check-ins and knowledge-sharing among team members also foster a supportive remote work environment.

What does a WordPress Support Engineer do when working remotely?

A WordPress Support Engineer working remotely is responsible for assisting users with technical issues related to WordPress websites, including troubleshooting site errors, resolving plugin or theme conflicts, and providing guidance on best practices. They often communicate with clients via email, chat, or ticketing systems, and may also perform routine maintenance tasks such as updates and backups. Remote WordPress Support Engineers need strong problem-solving skills, excellent communication abilities, and a solid understanding of WordPress core, plugins, and hosting environments.
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Magento Support Engineer (remote)

Magento Support Engineer (remote)

NTT DATA Americas, Inc

Remote

Other

Posted 19 days ago

NTT Data rating

7.3

Company rating: 7.3 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

105th of 204 rated it services

Job description

Req ID: 364511
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Magento Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada (CA).
Job Description:
We are currently seeking a Magento Support Engineer to join our team in Toronto, ON (remote).
In this Support Engineer role, provide application support for Adobe Commerce (Magento).
Responsibilities include
  • Incident management, bug resolution, performance tuning, environment monitoring, and support for integrations across global eCommerce operations.
  • Troubleshoot Magento storefront, Admin, API, checkout, and order flow issues.
  • Resolve module conflicts, theme rendering issues, indexing failures, and caching problems.
  • Manage incidents, perform root-cause analysis, and apply patches or configuration fixes.
  • Support Elasticsearch, Redis/Varnish caching, CDN configurations, and DB performance.
  • Monitor logs, queues, cron jobs, and overall system health.
  • Troubleshoot integrations with ERP (SAP/Oracle), PIM, OMS, payment gateways, shipping, and tax services.
  • Validate API calls (REST/GraphQL), data transformations, and sync failures.
  • Support Adobe Commerce Cloud (PaaS), AWS, Azure, or GCP deployments.
  • Assist with CI/CD, Docker/Kubernetes-based deployments, and rollback management.
  • Work with product managers, QA, infra teams, and developers.
  • Produce RCA reports, deployment documentation, and knowledge base articles.
Qualifications
  • 5+ years of Magento/Adobe Commerce support or development experience.
  • 5+ years of strong PHP, Magento 2 architecture knowledge, and API debugging skills.
  • 5+ years of experience with PWA Studio, GraphQL, caching layers, search configurations, and multi-site setups.
#LI
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you''d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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