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Technical Support Engineer Remote Jobs in Ohio (NOW HIRING)

KEYENCE

Field Application Engineer

Broadview Heights, OH · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer

Columbus, OH · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer

Blue Ash, OH · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Cattron

Applications Engineer

Warren, OH · On-site

... technical support during installation and commissioning activities. Key Responsibilities Engineering & Design • Design radio remote control systems based on customer requirements and project ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Support system design and business analysis activities, including server layout, availability ... Engineering, or a related field. Six (6) years of software development experience including ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Support system design and business analysis activities, including server layout, availability ... Engineering, or a related field. Six (6) years of software development experience including ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Support system design and business analysis activities, including server layout, availability ... Engineering, or a related field. Six (6) years of software development experience including ...

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All JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Ohio

Technical Support Engineer Remote information

See Ohio salary details

$35.7K

$75.1K

$113.6K

How much do technical support engineer remote jobs pay per year?

As of Jun 25, 2026, the average yearly pay for technical support engineer remote in Ohio is $75,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $93,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Ohio? The most popular types of Technical Support Engineer jobs in Ohio are:
What are popular job titles related to Technical Support Engineer Remote jobs in Ohio? For Technical Support Engineer Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Ohio look for? The top searched job categories for Technical Support Engineer Remote jobs in Ohio are:
What cities in Ohio are hiring for Technical Support Engineer Remote jobs? Cities in Ohio with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Ohio as of June 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $75,136 per year, or $36.1 per hour.
Control Panel Technical Support Specialist

Control Panel Technical Support Specialist

SJE-Rhombus

Ashland, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Life, PTO

Posted 21 days ago

SJE Rhombus rating

8.8

Company rating: 8.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

We are Proud to be SJE!

At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for a Control Panel Technical Support Specialist to support our family of brands. This role can work out of either our Largo, FL or Ashland, OH location, or may have the option to be remote.

The job:

As our Control Panel Technical Support Specialist, you will work directly with customers to troubleshoot, research, and diagnose solutions to technical issues over the phone, or via email for our electrical control panels that that help control and monitor one of the world’s most valuable and limited resources– Water! Every day, your primary role will be to assist customers with their technical questions, and serve as a service contact for control floats, alarms, and our standard catalog control panels. You will maintain customer contact and case records using incident tracking software and generating reports as requested. You will also distribute documentation to customers as needed and collaborate with a variety of functional areas such as sales, engineering, marketing, manufacturing, and operations.

The skills, education, and experience you need:

To succeed in this role, you must have:

  • Exceptional communication skills
  • Strong knowledge of product offerings
  • Ability to work effectively as a team player
  • Comfort using computers and software to perform job tasks and configure control panels
  • Ability to read electrical schematics and wiring diagrams
  • Experience with component testing, electrical troubleshooting, and signal tracing
  • Familiarity with AutoCAD Electrical (preferred/beneficial)

Answering your questions:

When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.

  • What are the hours? Monday – Friday 8:00 am – 5:00 pm.
  • What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
  • What benefits do you offer? We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package!
  • What is my commute? Plug this address into Google Maps: 12161 62nd Street, Suite 100, Largo, FL 33773 or 2221 Ford Drive, Ashland, OH 44805.

We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.

Why Work With Us
At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!

Learn more and apply on-line at www.sjeinc.com. SJE is an Equal Opportunity Employer.

Apply