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Technical Support Engineer Remote Jobs in Ohio (NOW HIRING)

Controls Engineer (Remote)

Delaware, OH · On-site +1

$79K - $102K/yr

The engineer serves as a technical authority across controls logic, control philosophy, system ... support, collaborating closely with cross functional engineering partners and customer teams.

Controls Engineer (Remote)

Delaware, OH · On-site +1

$79K - $102K/yr

The engineer serves as a technical authority across controls logic, control philosophy, system ... support, collaborating closely with cross functional engineering partners and customer teams.

eCommerce Engineer (Remote)

Akron, OH · Remote

$99K - $133K/yr

Support release readiness activities, ensuring UI quality and risk mitigation prior to production ... Maintain and update documentation of project code and technical processes following standards that ...

eCommerce Engineer (Remote)

Akron, OH · On-site +1

$99K - $133K/yr

Support release readiness activities, ensuring UI quality and risk mitigation prior to production ... Maintain and update documentation of project code and technical processes following standards that ...

Field Application Engineer '27

Blue Ash, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Field Application Engineer '27

Columbus, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Systems Engineer

Cleveland, OH · Remote

$40 - $53/hr

The ideal candidate is a proactive engineer who enjoys solving technical challenges, improving system performance, and supporting a large enterprise user base. Location * Remote within Ohio * Must ...

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Technical Support Engineer Remote information

See Ohio salary details

$35.7K

$75.1K

$113.6K

How much do technical support engineer remote jobs pay per year?

As of Aug 25, 2026, the average yearly pay for technical support engineer remote in Ohio is $75,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $93,600.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What are the most commonly searched types of Technical Support Engineer jobs in Ohio?

The most popular types of Technical Support Engineer jobs in Ohio are:

What are popular job titles related to Technical Support Engineer Remote jobs in Ohio?

For Technical Support Engineer Remote jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Ohio look for?

The top searched job categories for Technical Support Engineer Remote jobs in Ohio are:

What cities in Ohio are hiring for Technical Support Engineer Remote jobs?

Cities in Ohio with the most Technical Support Engineer Remote job openings:

Infographic showing various Technical Support Engineer Remote job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $75,136 per year, or $36.1 per hour.

Controls Engineer (Remote)

Delaware, OH • On-site, Remote


Vertiv Co

6.8

Company rating: 6.8 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

373rd of 495 rated machine equipment manufacturers

Paid breaks

Respectful managers

Uninterrupted breaks


$79K - $102K/yr

Full-time

Re-posted 16 days ago


Job description

The Senior Microgrid Controls Engineer is a key technical contributor on Vertiv's Microgrid Systems Engineering team. This position can be remote out of the US.  This individual will be responsible for the architecture, development, and implementation of advanced control systems for microgrids and large scale electric power plants supporting critical infrastructure. 

This role leads the development of plantlevel and subsystem control strategies using PLCbased platforms (including codesys) and integrates BESS, renewable generation, conventional generation, and utility interconnections into reliable, gridcompliant, and resilient systems. The engineer serves as a technical authority across controls logic, control philosophy, system behavior, and commissioning support, collaborating closely with cross functional engineering partners and customer teams.

Responsibilities

  • Serve as technical subject matter expert of BESS and microgrid solutions to internal product development teams, sales teams, services teams, and external clients.
  • Assist in pre-sales activities to explain the benefits of BESS and microgrid solutions to potential customers and help create budgetary quotations for these solutions.
  • Design BESS and microgrid solutions for won bids and help coordinate the procurement of the solution equipment.
  • Acquire necessary firmware and software settings for sold solutions and ensure all equipment has its software properly adjusted during installation.
  • Guide system installation, setup, commissioning, operation, and maintenance as necessary.
  • Guide internal product development initiatives and research programs to introduce new solutions to the market.

Requirements

  • Bachelor's degree in Electrical Engineering, Electro-Mechanical Engineering, Computer Science, or any other related field
  • 8-10 years of experience in microgrid, power, or industrial controls engineering.
  • Deep understanding and hands on experience with PLC programming (codesys preferred), SCADA systems and HMI development, and industrial networking and protocols.
  • Strong understanding of power system behavior and grid interconnection concepts.
  • Ability to author clear and structured control diagrams and control philosophies for power control systems.
  • Ability to read, analyze, and interpret plans, specifications, control drawings, service bulletins, equipment specifications, etc.
  • Ability to effectively present information and respond to questions from customers
  • Strong analytical and logical problem-solving skills
  • High attention to detail; excellent organization skills

Preferred:

  • Previous experience with distributed energy resources such as BESS, solar arrays, diesel generators, natural gas generators, or any other related technologies.
    • Experience with grid forming inverters, microgrid controllers and power plant controllers.
    • Prior work interfacing with utilities or ISOs.

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture

Customer Focus

Operational Excellence

Innovation

Financial Strength

VERTIV BEHAVIORS

Own it

Act with urgency

Foster a customer-first mindset

Think big and execute

Lead by example

Drive continuous improvement

Learn and seek out development

Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com


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