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Manager Systems Support Engineer Jobs in Ohio (NOW HIRING)

Getinge

Systems Support Engineer I

Streetsboro, OH · On-site

$63K - $69K/yr

Documents software defects, system enhancement requests and client issues using CRM and Azure ... DevOps as part of training and skill development * Supports device QA testing to validate ...

Getinge

Systems Support Engineer I

Streetsboro, OH · On-site

$60 - $80/hr

Documents software defects, system enhancement requests and client issues using CRM and Azure ... DevOps as part of training and skill development * Supports device QA testing to validate ...

New

Getinge

Systems Support Engineer I

Streetsboro, OH · On-site

$63K - $69K/yr

Documents software defects, system enhancement requests and client issues using CRM and Azure ... DevOps as part of training and skill development * Supports device QA testing to validate ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... To be able to quickly learn current systems and processes. * To be able to escalate challenging ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... To be able to quickly learn current systems and processes. * To be able to escalate challenging ...

Loricus

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... To be able to quickly learn current systems and processes. * To be able to escalate challenging ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Document incidents, actions taken, and resolutions in the ticketing system (e.g., Jira, ServiceNow ... management and server reboots during maintenance windows. * Maintain awareness of ongoing issues ...

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Manager Systems Support Engineer information

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Ohio?

For Manager Systems Support Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Ohio look for?

The top searched job categories for Manager Systems Support Engineer jobs in Ohio are:

What cities in Ohio are hiring for Manager Systems Support Engineer jobs?

Cities in Ohio with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Systems Support Engineer I

Getinge

Streetsboro, OH • On-site

$63K - $69K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Getinge rating

9.3

Company rating: 9.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

13th of 499 rated machine equipment manufacturers

Job description

With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Job Overview
The System Support Engineer - Level 1 provides frontline technical support for Talis Clinical's software and hardware solutions. This role focuses on learning core systems, responding to customer issues during business hours, executing defined troubleshooting workflows, and developing foundational skills in medical device integration, QA testing, and database operations.
Level 1 engineers work under close guidance and are expected to follow documented procedures while building the knowledge required to progress to more independent support responsibilities.
Job Responsibilities and Essential Duties
  • Customer Support: Provides technical support related to Talis Clinical's software and hardware solutions in a professional and courteous manner; effectively communicate with Clinicians and Clinical Engineering to facilitate resolutions of their needs.
  • Takes Customer calls during the day with support
  • Participates in weekend rotation and on-call schedule
  • Assists with device troubleshooting using established workflows
  • Performs basic SQL and database tasks under guidance.
  • Documentation: Documents software defects, system enhancement requests and client issues using CRM and Azure DevOps; Communicates information and any necessary investigative work to engineering team.
  • On-Site Installation/Go-Live Support: Travels to customer sites to assist with device installation, testing, validation, and system support during implementation phase; Support clinical staff during go-live phase.
  • Testing and QA: Executes test cases and log bugs in Azure DevOps as part of training and skill development
  • Supports device QA testing to validate reliability, usability, and performance
  • Other duties as assigned

Minimum Requirements
  • Bachelor's degree with internship, co-op, project, or work experience in Engineering, Computer Science or Healthcare. Associate degree and/or Technical Certifications with 1-3 years of relevant experience
  • 0-2 years of technical support, healthcare IT, or clinical systems experience
  • Demonstrated history of leading technical issues to resolution
  • Demonstrated strong computer, application, and network troubleshooting skills

Required Knowledge, Skills and Abilities
  • Critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Learning agility to understand and apply written sentences and paragraphs in work related documents.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
  • Knowledge of operating room medical devices, procedures, and workflow desired
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Strong communication and interpersonal skills
  • Effective communication across technical and clinical audiences
  • Consistent professionalism when supporting clinicians
  • Strong communication and documentation skills
  • Sound judgment in when and how to escalate issues

Supervision/Management Of Others:
  • N/A

Internal and External Contacts/Relationships
  • DS Internal Staff, DS Customers and Clinicians

Environmental/Safety/Physical Work Conditions
  • Ensures environmental consciousness and safe practices are exhibited in decisions
  • Use of computer and telephone equipment and other related office accessories/devices to complete assignments
  • May work extended hours during peak business cycles and weekend rotations
  • Limited lifting up to 15 LBS

Talis Clinical LLC
4125 Highlander Parkway, Suite 110
Richfield, OH 44286
This role is eligible for participation in our Excellence Incentive Plan (EIP), an annual incentive program that rewards performance against financial and operational goals.
The salary range for this position is between $63,000-$69,400 per year depending on experience, with EIP.
#LI-JF1
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Benefits at Getinge:
At Getinge, we offer a comprehensive benefits package, which includes:
  • Health, Dental, and Vision insurance benefits
  • 401k plan with company match
  • Paid Time Off
  • Wellness initiative & Health Assistance Resources
  • Life Insurance
  • Short and Long Term Disability Benefits
  • Health and Dependent Care Flexible Spending Accounts
  • Commuter Benefits
  • Parental and Caregiver Leave
  • Tuition Reimbursement

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

What Getinge employees say

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About Getinge

Sourced by ZipRecruiter

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Dr Wayne, NJ, US

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