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Manager Systems Support Engineer Jobs in Ohio (NOW HIRING)

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... To be able to quickly learn current systems and processes. * To be able to escalate challenging ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... To be able to quickly learn current systems and processes. * To be able to escalate challenging ...

Loricus

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to ... To be able to quickly learn current systems and processes. * To be able to escalate challenging ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Document incidents, actions taken, and resolutions in the ticketing system (e.g., Jira, ServiceNow ... management and server reboots during maintenance windows. * Maintain awareness of ongoing issues ...

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Manager Systems Support Engineer information

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Ohio?

For Manager Systems Support Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Ohio look for?

The top searched job categories for Manager Systems Support Engineer jobs in Ohio are:

What cities in Ohio are hiring for Manager Systems Support Engineer jobs?

Cities in Ohio with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Systems Support Engineer

Installed Building Products

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Installed Building Products rating

6.3

Company rating: 6.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

34th of 55 rated home improvement suppliers and fitters

Job description

Key Responsibilities:
  • Duties may include, but are not limited to:
  • Provide inbound first-level support to internal customers
  • Follow up with users as needed to complete service requests
  • Manage personal ticketing queue in alignment with customer service standards
  • Configure and maintain user accounts via Active Directory and Office 365
  • Procure and/or support enterprise cell phones
  • Support and configure local and network printers
  • Provide support for Remote Desktop applications
  • Perform PC system builds and installations
  • Assist in preparing documentation as requested by IT Management
  • Perform other duties as assigned

Preferred Qualifications:
  • Excellent organizational and communication skills
  • Ability to write reports, business correspondence, training, and procedure manuals
  • Prior experience in a help desk or customer service environment preferred
  • 1-2 years of experience in a related role, or equivalent technical/educational certification
  • Demonstrated ability and desire to learn, adapt, and grow within the position, team, and department
  • Strong problem-solving skills and a proactive mindset

Work Environment and additional information:
  • This position is primarily in-office; however, with experience, a rotational remote schedule may be possible based on requirements
  • Reports directly to IT Management
  • May require intermittent or emergency travel
  • Offers opportunities for cross-functional training within the department to gain broader technical knowledge

Physical Demands
This position is primarily sedentary and requires prolonged sitting, use of a computer and phone, and repetitive hand movements. Occasional standing, walking, and lifting of light office materials may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
  • Medical, dental, and vision coverage
  • Company Life Insurance
  • Longevity Stock Program
  • IBP Foundation
  • Scholarship opportunities
  • Paid vacation and holidays
  • Employee Financial Assistance Program
  • Opportunities for growth and advancement.
  • 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
  • Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Installed Building Products is the premier installation contractor for insulation in residential and commercial buildings, with over 10,000 employees serving more than 250 locations nationwide. Our commitment to quality and dedication to providing unparalleled service every day is shared by every IBP employee, from our branches across the country to our regional offices and our corporate office in Columbus, Ohio.
EEO Statement:
IBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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