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Field Support Engineer Jobs in Ohio (NOW HIRING)

Application Support Engineer Would you like to join the Logistics Company for the World? DHL Supply ... Bachelor's degree in a relevant field or 3+ years of progressive IT experience, required

Application Support Engineer Would you like to join the Logistics Company for the World? DHL Supply ... Bachelor's degree in a relevant field or 3+ years of progressive IT experience, required

Has to train the other engineers on Image deployment * Has to be available to troubleshoot the ... Certification in desktop support or related field (e.g., CompTIA A+) * Experience with IT service ...

Production Support Engineer

Cleveland, OH · Hybrid

$40.75 - $53/hr

As a Production Support Engineer, you will work in a distributed team using Agile methodology to ... Bachelor's degree in computer science or related field or equivalent work experience * Experience ...

The engineering positions in Transmission & Substation Support are responsible for developing ... Reviewing field test results for transmission and distribution substation equipment and providing ...

Senior Application Support Engineer (US-O) Would you like to join the Logistics Company for the ... Bachelor's Degree in a relevant field or 5+ years of IT experience, required * Experience with ...

The engineering positions in Transmission & Substation Support are responsible for developing ... Reviewing field test results for transmission and distribution substation equipment and providing ...

Summary: The Automation Support Engineer is responsible for the installation of the Makino ... Make suggestions for changes and improvements as may be needed through field service activities and ...

Summary: The Automation Support Engineer is responsible for the installation of the Makino ... Make suggestions for changes and improvements as may be needed through field service activities and ...

Job Summary The Plant Support Engineer provides technical expertise and operational support across ... field activities. * Prepare and implement Minor Design Modifications. * Lead interpretation and ...

Job Summary The Plant Support Engineer provides technical expertise and operational support across ... field activities. * Prepare and implement Minor Design Modifications. * Lead interpretation and ...

Our client is looking for a Launch Support Engineer - Associate in Toledo, OH! This is a 12-month ... Bachelor's degree or higher in the fields of Mechanical Engineering, Electrical Engineering or ...

Apply Early

Job Summary The Plant Support Engineer provides technical expertise and operational support across ... field activities. * Prepare and implement Minor Design Modifications. * Lead interpretation and ...

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Field Support Engineer information

See Ohio salary details

$9

$27

$49

How much do field support engineer jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for field support engineer in Ohio is $27.69, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $34.76 per hour, depending on experience, location, and employer.

What are Field Support Engineers?

Field Support Engineers are technical professionals who provide on-site and remote support for hardware, software, or technical systems. They troubleshoot issues, perform installations, conduct maintenance, and ensure that equipment operates efficiently. Field Support Engineers often interact directly with customers to resolve technical problems, train users, and implement solutions. Their role is essential in industries where timely technical support and system uptime are critical. Strong communication skills, technical expertise, and the ability to travel to client sites are key requirements for this job.

What is the difference between Field Support Engineer vs Network Support Technician?

AspectField Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centers, officesData centers, server rooms, client sites
Industry UsageIT, telecommunications, manufacturingIT, telecommunications, service providers
Job FocusHardware, software troubleshooting, system setupNetwork configuration, troubleshooting, maintenance

Both roles require similar certifications and often work in similar environments within the IT industry. However, a Field Support Engineer typically handles a broader range of hardware and software issues on-site, while a Network Support Technician specializes in network systems and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Field Support Engineer, and why are they important?

To thrive as a Field Support Engineer, you need a solid background in electronics, IT, or engineering, often supported by a relevant bachelor's degree or technical certification. Familiarity with diagnostic tools, network systems, and remote troubleshooting platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication skills set exceptional candidates apart. These skills ensure timely resolution of technical issues, high customer satisfaction, and reliable system performance in diverse field environments.

What are some common challenges faced by Field Support Engineers, and how can they prepare for them?

Field Support Engineers often encounter challenges such as troubleshooting complex technical issues on-site, adapting to diverse customer environments, and managing time effectively when handling multiple service requests. Being well-prepared with up-to-date technical knowledge, strong problem-solving skills, and excellent communication abilities can help overcome these challenges. Additionally, maintaining flexibility and a customer-focused attitude ensures successful resolutions and positive client relationships.

What Does a Field Support Engineer Do?

A field support engineer works directly with customers to answer technical questions about the products or services that a company offers and solve any related issues. As a field support engineer, you most often work in technical or electronics fields or the software industry. For that reason, your specific job duties vary but typically include researching technical issues for a customer, filing reports on technical incidents, and following up on customer questions. The qualifications for this career include a bachelor's degree in electronics, IT, or software. Because you interact with customers both on the phone and in-person, you also need strong communication skills and hands-on experience working with the products in your industry.

What job categories do people searching Field Support Engineer jobs in Ohio look for? The top searched job categories for Field Support Engineer jobs in Ohio are:
What are popular job titles related to Field Support Engineer jobs in OH? For Field Support Engineer jobs in OH, the most frequently searched job titles are:
Infographic showing various Field Support Engineer job openings in Ohio as of June 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $57,591 per year, or $27.7 per hour.
Application Support Engineer

Application Support Engineer

DHL

Westerville, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago


DHL rating

7.0

Company rating: 7.0 out of 10

Based on 318 frontline employees who took The Breakroom Quiz

32nd of 62 rated delivery companies


Job description

Application Support Engineer
Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.
Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities... we look forward to exploring career possibilities with you!
Job Description
The primary purpose of this role is the implementation, support, administration, and maintenance of enterprise software applications. This role ensures system stability, availability, and performance while supporting critical business operations. The Application Support Engineer provides technical support, develops proactive solutions, and collaborates with internal teams and external vendors to resolve issues efficiently.
This position also contributes to documentation, training, and continuous improvement initiatives, including participation in disaster recovery exercises and root cause resolution activities.
Responsibilities
  • Resolve production support issues within defined SLAs, including participation in on-call support rotations and maintenance windows
  • Analyze and troubleshoot moderate to complex application issues, performing debugging, testing, and root cause analysis
  • Configure, install, patch, and upgrade software in accordance with change management policies
  • Collaborate with software vendors, developers, and internal teams to resolve complex technical issues
  • Implement proactive monitoring and solutions to prevent recurring incidents and improve system reliability
  • Maintain business continuity by ensuring high availability and performance of supported applications
  • Communicate effectively with users, stakeholders, and leadership regarding incident status and resolution progress
  • Create and maintain technical documentation, release notes, and user guides
  • Support application development tasks for issue resolution following established standards
  • Mentor junior team members and collaborate with cross-functional teams
  • Support enterprise systems including Blue Yonder WMS, TeamViewer Vision, Steplogic, and Ortec

Required Education and Experience
  • Bachelor's degree in a relevant field or 3+ years of progressive IT experience, required
  • Experience supporting enterprise applications in a production environment, required
  • Strong analytical and problem-solving skills, preferred
  • Experience with Oracle and SQL Server databases, required
  • Knowledge of Windows and Linux operating systems, preferred
  • Familiarity with warehouse management systems (WMS) preferably Blue Yonder, required
  • Experience with incident management and change control processes, preferred
  • Strong communication and collaboration skills, preferred
  • Relevant certifications (ITIL, Oracle, Microsoft) preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.

What DHL employees say

Pay

Benefits

Hours and flexibility

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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