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Field Support Engineer Jobs in Ohio (NOW HIRING)

Softing Inc.

$69.92 - $93.23/hr

Berufserfahrung im Kunden-Support * Kenntnisse in den Bereichen Feldbusse, Industrial Ethernet und Integration von Produktionsdaten in Systeme der Unternehmens-IT * Fließende Deutsch- und ...

Carl Zeiss Meditec USA, Inc.

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Field Service Engineer II

Cleveland, OH · On-site

$72K - $80K/yr

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field ...

CHAMPtitles

Production Support Engineer

Cleveland, OH · Hybrid

$40.75 - $53/hr

As a Production Support Engineer, you will work in a distributed team using Agile methodology to ... Bachelor's degree in computer science or related field or equivalent work experience * Experience ...

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Field Support Engineer information

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$9

$27

$49

How much do field support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for field support engineer in Ohio is $27.69, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $34.76 per hour, depending on experience, location, and employer.

What is a field support engineer?

Field Support Engineers are technical professionals who provide on-site and remote support for hardware, software, or technical systems. They troubleshoot issues, perform installations, conduct maintenance, and ensure that equipment operates efficiently. Field Support Engineers often interact directly with customers to resolve technical problems, train users, and implement solutions. Their role is essential in industries where timely technical support and system uptime are critical. Strong communication skills, technical expertise, and the ability to travel to client sites are key requirements for this job.

What does a field support engineer do?

A field support engineer works directly with customers to answer technical questions about the products or services that a company offers and solve any related issues. As a field support engineer, you most often work in technical or electronics fields or the software industry. For that reason, your specific job duties vary but typically include researching technical issues for a customer, filing reports on technical incidents, and following up on customer questions. The qualifications for this career include a bachelor's degree in electronics, IT, or software. Because you interact with customers both on the phone and in-person, you also need strong communication skills and hands-on experience working with the products in your industry.

What are the key skills and qualifications needed to thrive as a field support engineer, and why are they important?

To thrive as a Field Support Engineer, you need a solid background in electronics, IT, or engineering, often supported by a relevant bachelor's degree or technical certification. Familiarity with diagnostic tools, network systems, and remote troubleshooting platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication skills set exceptional candidates apart. These skills ensure timely resolution of technical issues, high customer satisfaction, and reliable system performance in diverse field environments.

What are some common challenges faced by field support engineers, and how can they prepare for them?

Field Support Engineers often encounter challenges such as troubleshooting complex technical issues on-site, adapting to diverse customer environments, and managing time effectively when handling multiple service requests. Being well-prepared with up-to-date technical knowledge, strong problem-solving skills, and excellent communication abilities can help overcome these challenges. Additionally, maintaining flexibility and a customer-focused attitude ensures successful resolutions and positive client relationships.

What is the difference between Field Support Engineer vs Network Support Technician?

AspectField Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centers, officesData centers, server rooms, client sites
Industry UsageIT, telecommunications, manufacturingIT, telecommunications, service providers
Job FocusHardware, software troubleshooting, system setupNetwork configuration, troubleshooting, maintenance

Both roles require similar certifications and often work in similar environments within the IT industry. However, a Field Support Engineer typically handles a broader range of hardware and software issues on-site, while a Network Support Technician specializes in network systems and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

How much do field support engineers make?

Field support engineers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and the complexity of the technical environment they support.
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The top searched job categories for Field Support Engineer jobs in Ohio are:

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Field Support Engineer jobs near you
Infographic showing various Field Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $57,591 per year, or $27.7 per hour.

Field Support Engineer

Syntricate Technologies

Columbus, OH • On-site

Full-time

Re-posted 29 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Field Support Engineer to provide on-site support for client networks. The role involves installation, troubleshooting, and maintenance of network devices in data center operations, ensuring compliance with safety protocols and standards.
Responsibilities:
• Adhere to data center safety protocols, including proper use of personal protective equipment (PPE), adherence to access control policies, and compliance with environmental regulations.
• Follows policies, practices, procedures, standards, and company rules relative to assignments; complies with regulations and procedures required by external agencies.
• Frequent travel to different locations to install/uninstall network devices and troubleshooting network issues.
• Co-ordination with data center cable management team to resolve any connectivity issues.
• Installation and uninstallation of network router firewalls and providing console access to remote network engineer for the configuration.
• Experience in cabling network devices, powering up the devices
• Need to work non-standard hours, including evenings, weekends, and holidays, as needed and need to travel frequently to different locations to support data center operations and installation and uninstallation of network equipment in different branch locations.
• Provide remote hands support to customers or remote technical teams, performing tasks such as server reboots, cable swaps, and hardware installation and uninstallation based on predefined procedures and instructions.
• Manage power distribution units (PDUs), power cables, and environmental monitoring devices to ensure proper power and cooling within the data center.
• Rack and stack equipment according to data center standards, ensuring proper cable management and airflow to maintain optimal operating conditions.
• Providing on-site support for client networks.
• Testing, documenting, setting up, and installing network hardware.
• Managing technical functions, testing equipment, handling repairs, and conducting site inspections.
• Data deletion and sanitization and e-recycling of network devices.
• Firewall Administration - Security Management (IT IS), CNS_Network Security_Cisco
• Providing on-site support for client networks.
• Possessing knowledge of network hardware, networking, software, and configuration.
• Testing, documenting, setting up, and installing network hardware.
• Managing technical functions, testing equipment, handling repairs, and conducting site inspections.
• Rack and stack equipment according to data center standards, ensuring proper cable management and airflow to maintain optimal operating conditions.
• Manage power distribution units (PDUs), power cables, and environmental monitoring devices to ensure proper power and cooling within the data center.
• Provide remote hands support to customers or remote technical teams, performing tasks such as server reboots, cable swaps, and hardware installation and uninstallation based on predefined procedures and instructions.
• Excellent problem-solving skills and the ability to work effectively under pressure in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate technical information to non-technical stakeholders.
• Availability to work non-standard hours, including evenings, weekends, and holidays, as needed and need to travel frequently to different locations to support data center operations and installation and uninstallation of network equipment in different branch locations.
• Understanding of network device console access process.
• Understanding of data deletion and sanitization and e-recycling of network devices.
Qualifications:
Required:
• Adhere to data center safety protocols, including proper use of personal protective equipment (PPE), adherence to access control policies, and compliance with environmental regulations.
• Follows policies, practices, procedures, standards, and company rules relative to assignments; complies with regulations and procedures required by external agencies.
• Frequent travel to different locations to install/uninstall network devices and troubleshooting network issues.
• Co-ordination with data center cable management team to resolve any connectivity issues.
• Installation and uninstallation of network router firewalls and providing console access to remote network engineer for the configuration.
• Experience in cabling network devices, powering up the devices.
• Need to work non-standard hours, including evenings, weekends, and holidays, as needed and need to travel frequently to different locations to support data center operations and installation and uninstallation of network equipment in different branch locations.
• Provide remote hands support to customers or remote technical teams, performing tasks such as server reboots, cable swaps, and hardware installation and uninstallation based on predefined procedures and instructions.
• Manage power distribution units (PDUs), power cables, and environmental monitoring devices to ensure proper power and cooling within the data center.
• Rack and stack equipment according to data center standards, ensuring proper cable management and airflow to maintain optimal operating conditions.
• Providing on-site support for client networks.
• Testing, documenting, setting up, and installing network hardware.
• Managing technical functions, testing equipment, handling repairs, and conducting site inspections.
• Data deletion and sanitization and e-recycling of network devices.
• Firewall Administration - Security Management (IT IS), CNS_Network Security_Cisco.
• 8-10 Years' experience.
• Possessing knowledge of network hardware, networking, software, and configuration.
• Excellent problem-solving skills and the ability to work effectively under pressure in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate technical information to non-technical stakeholders.
• Availability to work non-standard hours, including evenings, weekends, and holidays, as needed and need to travel frequently to different locations to support data center operations and installation and uninstallation of network equipment in different branch locations.
• Understanding of network device console access process.
• Understanding of data deletion and sanitization and e-recycling of network devices.
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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