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Systems Support Engineer Jobs (NOW HIRING)

Goldbelt Apex

Systems Support Engineer

Rockville, MD

$111K - $118K/yr

The Systems Support Engineer is responsible for troubleshooting and resolving complex software, configuration, and setup issues encountered by field engineers, technicians, and end-users. This role ...

Goldbelt Apex

Systems Support Engineer

Rockville, MD · On-site

$111K - $118K/yr

The Systems Support Engineer is responsible for troubleshooting and resolving complex software, configuration, and setup issues encountered by field engineers, technicians, and end-users. This role ...

Chef Robotics

Systems Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

About the Role Chef is seeking Systems Support Engineers to serve as a vital link between our customers and our engineering teams. In this role, you'll work in the office communicating with customers ...

Goldbelt, Inc.

Systems Support Engineer

Rockville, MD · On-site

$111K - $118K/yr

The Systems Support Engineer is responsible for troubleshooting and resolving complex software, configuration, and setup issues encountered by field engineers, technicians, and end-users. This role ...

Chef Robotics

Systems Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

About the Role Chef is seeking Systems Support Engineers to serve as a vital link between our customers and our engineering teams. In this role, you'll work in the office communicating with customers ...

Beyond Finance

Systems Support Engineer

Houston, TX · On-site

They are seeking an IT Support Engineer to provide innovative support solutions that enhance ... Required : • Advanced Experience with Windows operating systems, and hardware troubleshooting ...

Beyond Finance

Systems Support Engineer

Houston, TX · On-site

About the Role We are seeking an IT Support Engineer able to contribute towards Beyond Finance ... Identify and escalate trends, bugs and other system errors to Escalation, IT Engineering and ...

divvyDOSE

Systems Support Engineer

Arizona City, AZ · On-site

$72K - $130K/yr

Systems Support Engineer Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve ...

Beyond Finance

Systems Support Engineer

Houston, TX · On-site

$90K - $105K/yr

About the Role We are seeking an IT Support Engineer able to contribute towards Beyond Finance ... Identify and escalate trends, bugs and other system errors to Escalation, IT Engineering and ...

UnitedHealth Group

Systems Support Engineer

Mesa, AZ · On-site

$72K - $130K/yr

We are seeking a Systems Support Engineer who will be on a team responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs. The ideal candidate would be ...

Optum

Systems Support Engineer

Mesa, AZ · On-site

$72K - $130K/yr

We are seeking a Systems Support Engineer who will be on a team responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs. The ideal candidate would be ...

UnitedHealth Group

Systems Support Engineer

Mesa, AZ · On-site

$72K - $130K/yr

We are seeking a Systems Support Engineer who will be on a team responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs. The ideal candidate would be ...

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How much do systems support engineer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for systems support engineer in the United States is $42.89, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $48.56 per hour, depending on experience, location, and employer.

What are Systems Support Engineers?

Systems Support Engineers are IT professionals who maintain, troubleshoot, and optimize computer systems and networks within an organization. They handle technical issues, assist users with hardware and software problems, and ensure that systems are running efficiently and securely. Their responsibilities often include monitoring system performance, performing regular updates, and providing support for servers, workstations, and network infrastructure. Systems Support Engineers also document solutions and may help implement new technologies or upgrades.

What are the key skills and qualifications needed to thrive as a Systems Support Engineer, and why are they important?

To thrive as a Systems Support Engineer, you need a solid understanding of operating systems, networking concepts, and hardware troubleshooting, often supported by a degree in computer science or related certifications. Familiarity with ticketing systems, remote support tools, and platforms like Windows, Linux, and cloud services is typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help distinguish top performers in this field. These skills are essential for efficiently diagnosing and resolving technical issues, ensuring system reliability, and maintaining user satisfaction.

What are some common challenges Systems Support Engineers face when troubleshooting complex technical issues, and how are these typically addressed within a team environment?

Systems Support Engineers often encounter complex technical problems that require thorough analysis and collaboration to resolve. Challenges may include diagnosing issues that span multiple systems, managing unexpected outages, or dealing with ambiguous error messages. These challenges are typically addressed by leveraging documentation, escalation procedures, and working closely with cross-functional teams such as network administrators, software developers, and end-users. Regular team meetings, knowledge-sharing sessions, and access to internal wikis help ensure that engineers can effectively collaborate and solve problems efficiently.

What is the difference between Systems Support Engineer vs Network Support Specialist?

AspectSystems Support EngineerNetwork Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, technical support teams, data centersNetwork operations centers, enterprise networks, ISPs
Primary FocusSupporting and maintaining computer systems, hardware, and softwareManaging and troubleshooting network infrastructure and connectivity
Common TasksInstalling OS, troubleshooting hardware/software issues, user supportConfiguring routers/switches, monitoring network performance, resolving connectivity issues

While both roles support IT infrastructure, Systems Support Engineers focus on computer systems and software, whereas Network Support Specialists concentrate on network hardware and connectivity. Both roles often collaborate and require similar certifications, but their daily tasks and areas of expertise differ.

More about Systems Support Engineer jobs
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Systems Support Engineer jobs near you
Infographic showing various Systems Support Engineer job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 65% Full Time, 29% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,216 per year, or $42.9 per hour.

Systems Support Engineer

Goldbelt Apex

Rockville, MD

$111K - $118K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly communicate and exchange data across different systems and devices. 

Summary:

The Systems Support Engineer is responsible for troubleshooting and resolving complex software, configuration, and setup issues encountered by field engineers, technicians, and end-users. This role ensures timely and effective resolution of technical problems by diagnosing root causes, providing immediate solutions or workarounds, and escalating unresolved or critical issues to higher-level technical teams. The Systems Support Engineer plays a key role in maintaining customer satisfaction by delivering responsive and knowledgeable technical assistance.

Responsibilities

Essential Job Functions:

  • Troubleshoot and resolve technical issues related to system software, configuration, and environment setup.
  • Provide frontline support to internal teams (e.g., field engineers, technicians) and external customers through clear, professional communication.
  • Develop, document, and implement workaround procedures when standard solutions are unavailable.
  • Ensure timely resolution of issues and maintain detailed case logs and troubleshooting documentation.
  • Escalate complex or urgent problems to appropriate engineering or development teams with clear analysis and supporting information.
  • Collaborate cross-functionally with product development, QA, and operations to resolve recurring issues and improve product supportability.
  • Participate in knowledge base creation by documenting solutions and best practices for recurring issues.
  • Identify trends or patterns in support issues to proactively suggest improvements to product or process.
  • Assist in system installations, configuration updates, and testing in support of deployments or upgrades.
  • Performs a variety of tasks.
  • Works under general supervision.
Qualifications

Necessary Skills and Knowledge:

  • Familiar with standard concepts, practices, and procedures within a particular field.
  • Strong problem-solving skills and ability to plan and deliver technical solutions independently.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and deliver under tight deadlines.
  • Strong analytical skills and attention to detail.

Minimum Qualifications:

  • Associate's degree
  • At least 5 years of experience in the field or in a related area.
  • Requires at least 2 certifications as defined in Section 9 - Required Certifications.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • A certain degree of creativity and latitude is required.
  • Clearance: Public Trust
  • Citizenship: US Citizen by birth or naturalization

Pay and Benefits

The salary range for this position is $111,000 - $118,000 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Employment Type: FULL_TIME

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