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Senior Support Engineer Jobs (NOW HIRING)

Lawrence Harvey

Senior Support Engineer

San Francisco, CA · On-site

$120K - $170K/yr

Senior Support Engineer | San Francisco (Relocation Available) I'm partnering with a fast-growing, profitable AI infrastructure startup that's looking to hire a Senior Support Engineer to join their ...

Pellera

Senior Support Engineer

Manhattan, NY · On-site

Senior Support Engineer Position Location: On-Site, Manhattan - New York Schedule: 8 hrs. Monday - Friday with rotating on-call (after hours/weekends) Reports to: Manager or Director Job Summary: The ...

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Senior Support Engineer Industry: Information Technology / Professional Services Location (City, State): Chicago, IL Assignment Type: Direct Hire Pay: $75,000 - $90,000 annually Work Schedule: Monday ...

Obsidian Security

Senior Support Engineer

OR · On-site +1

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support About the role Obsidian Security protects organizations against ...

Aespatech

Sr. Support Engineer

Wilmington, DE · On-site

Job Title: Sr. Support Engineer - Discovery Location: Wilmington, DE Type: Contract The AWS exposure is a MUST. He labeled this role a Level 2 / Level 3 support person for the Research Team. So ...

Aespatech

Sr. Support Engineer

Wilmington, DE

Job Title: Sr. Support Engineer - Discovery Location: Wilmington, DE Type: Contract The AWS exposure is a MUST. He labeled this role a Level 2 / Level 3 support person for the Research Team. So ...

CrewAI

Senior Support Engineer

As we scale, great technical support is what keeps enterprise customers successful and keeps our engineers focused on building. This role owns that. The Role You're the senior technical anchor for ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

Montra

Senior Support Engineer

Atlanta, GA

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

Benchwood Foods

Senior Support Engineer

Kenosha, WI · On-site

$90 - $130/hr

Information Technology (Food Manufacturing) Reports To : IT Director and Senior Systems Analyst Position Summary The Senior Systems Engineer provides advanced technical support and infrastructure ...

ExtensisHR

Senior Support Engineer

Atlanta, GA

Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team -- the person Tier 1/2 engineers turn ...

Luminai, Inc

Senior Support Engineer

San Francisco, CA · On-site +1

$110K - $160K/yr

About The Role As a Senior Support Engineer working on production operations, you will play a foundational role in owning, maintaining, and improving customer workflows once they move from active ...

New

Montra

Senior Support Engineer

Atlanta, GA

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

Obsidian Security

Senior Support Engineer

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support About the role Obsidian Security protects organizations against ...

Obsidian Security

Senior Support Engineer

Dallas, TX · On-site +1

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support About the role Obsidian Security protects organizations against ...

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Senior Support Engineer information

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$22.5K

$103.3K

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How much do senior support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for senior support engineer in the United States is $103,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,500.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.
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Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $103,264 per year, or $49.6 per hour.

Senior Support Engineer

San Francisco, CA • On-site

Lawrence Harvey
See more jobs at Lawrence Harveyexternal

$120K - $170K/yr

Full-time

Re-posted 4 days ago

Job description

Hiring: Senior Support Engineer | San Francisco (Relocation Available)
I'm partnering with a fast-growing, profitable AI infrastructure startup that's looking to hire a Senior Support Engineer to join their team in San Francisco.
If you enjoy solving complex technical problems, working directly with customers, and thriving in a fast-paced startup environment, this could be a great fit.
Why join?
Build the infrastructure powering access to 100+ LLMs
Trusted by enterprise customers including NASA, Adobe, and NVIDIA
YC-backed and fully profitable
Over $14M ARR with exceptional month-over-month growth
Small, high-impact engineering team where you'll have real ownership
What they're looking for:
• 3+ years of engineering experience
• Strong debugging and troubleshooting skills
• Experience supporting or working with on-premise products
• Python experience
• Startup experience and comfort working in a fast-moving environment
• Excellent communication skills-you'll work directly with customers on onboarding and technical issues
• Comfortable participating in an on-call rotation
This is an opportunity for someone who loves problem-solving, enjoys customer interaction, and wants to make a tangible impact at a rapidly scaling AI company.
Location: San Francisco (relocation assistance available)
Compensation: $120K-$170K base + equity (flexibility for exceptional candidates)
If you're interested-or know someone who might be-send me a message. I'd be happy to share more about the company and role.

Apply