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Senior Support Engineer Jobs in Texas (NOW HIRING)

Aventiv Technologies, LLC

Sr. Support Engineer

Plano, TX · On-site

$109K - $124K/yr

The Support Engineer Sr is a key contributor to the stability and resilience of production systems, providing expert-level support and rapid issue resolution. This role bridges technical operations ...

Aventiv Technologies, LLC

Sr. Support Engineer

Plano, TX · On-site

$109K - $124K/yr

The Support Engineer Sr is a key contributor to the stability and resilience of production systems, providing expert-level support and rapid issue resolution. This role bridges technical operations ...

Wellfit Technologies

Senior Support Developer

Irving, TX · Hybrid

$52.25 - $69.25/hr

The Senior Support Developer will play a crucial role in resolving technical issues, ensuring system stability, and enhancing the performance of Wellfit's products. This role involves close ...

Wellfit Technologies

Senior Support Developer

Irving, TX · Hybrid

$130K - $150K/yr

The Senior Support Developer will play a crucial role in resolving technical issues, ensuring system stability, and enhancing the performance of Wellfit's products. This role involves close ...

Wellfit Technologies

Senior Support Developer

Irving, TX · On-site

$52.25 - $69.25/hr

The Senior Support Developer will play a crucial role in resolving technical issues, ensuring system stability, and enhancing the performance of Wellfit's products. This role involves close ...

EQT Corporation

Senior Support Analyst

Houston, TX · Hybrid

We are seeking a Senior Support Analyst to join our Information Technology team. This role will ... Bachelor's degree in computer science, information technology, telecommunications, engineering ...

EQT Corporation

Senior Support Analyst

Houston, TX · On-site +1

We are seeking a Senior Support Analyst to join our Information Technology team. This role will ... Bachelor's degree in computer science, information technology, telecommunications, engineering ...

Zello Inc

Support Engineer - L3

Austin, TX · On-site

As our enterprise customer base grows and our platform deepens, we need a Senior Support Engineer who can own the most complex technical challenges our customers bring us, reduce resolution time for ...

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Futurex

Senior Cloud Support Engineer

Bulverde, TX

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Crusoe

Senior Cloud Support Engineer

Dallas, TX · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Crusoe

Senior Cloud Support Engineer

Dallas, TX · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

NiCE

Senior Technical Support Engineer

Richardson, TX · On-site

The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools. Responsibilities ...

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Senior Support Engineer information

See Texas salary details

$21K

$96.2K

$148.1K

How much do senior support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for senior support engineer in Texas is $96,206.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,900.00 and $116,000.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior Support Engineers in high-demand industries or specialized fields such as cloud computing, cybersecurity, or software development can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in large tech companies or startups.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What engineers make $200,000 a year?

Senior Support Engineers in technology companies can earn $200,000 or more annually, especially with extensive experience, specialized skills, and certifications. High salaries are often associated with roles involving complex troubleshooting, customer escalation management, and proficiency with tools like cloud platforms and scripting languages.

What engineer makes $500,000 a year?

Senior Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or highly specialized engineers in fields like software development, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses in large tech companies.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

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Senior Support Engineer jobs near you
Sr. Support Engineer

Sr. Support Engineer

Aventiv Technologies, LLC

Plano, TX • On-site

$109K - $124K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
Aventiv Technologies - Where your future awaits - YouTube
**Associate Referral Reward Eligible**
Job Purpose: The Support Engineer Sr is a key contributor to the stability and resilience of production systems, providing expert-level support and rapid issue resolution. This role bridges technical operations and development, ensuring seamless software deployments and effective troubleshooting across environments. With deep cross-functional collaboration and 24/7 Tier 3 support responsibilities, the Support Engineer Sr plays a vital role in maintaining business continuity and system performance.
Essential Duties
  • Lead the monitoring and management of support tickets, ensuring timely resolution, proactive escalation, and continuous improvement of support workflows and SLAs.
  • Own the investigation and resolution of complex production incidents, performing root cause analysis and driving long-term corrective actions to ensure system reliability and performance.
  • Oversee environment administration across the Software Development Life Cycle (SDLC), enabling seamless development, testing, and deployment through robust infrastructure support and automation.
  • Design, develop, and maintain deployment and automation scripts, optimizing production workflows and reducing manual intervention through scalable solutions.
  • Deliver advanced data analysis and reporting, generating actionable insights for internal stakeholders and external clients to support strategic decision-making.
  • Author and maintain comprehensive runbooks and operational documentation, ensuring clarity, consistency, and readiness for incident response and routine procedures.
  • Coordinate installation and configuration of hardware, operating systems, and software applications, ensuring alignment with enterprise standards and performance requirements.
  • Document and maintain system architecture, implementation plans, and technical workflows, supporting transparency, scalability, and cross-functional collaboration.
  • Lead efforts to identify, assess, and remediate security vulnerabilities, ensuring compliance with regulatory standards and safeguarding system integrity.

Knowledge, Skills, and Abilities:
  • Extensive experience with Linux/Ubuntu systems and command-line operations
  • Strong understanding of networking protocols including DNS, TCP/IP, OSI model, and load balancing
  • Create comprehensive documentation and deliver training to support and Tier teams
  • Analyze system logs, error messages, and network traffic to identify and resolve root causes

Minimum Qualifications:
  • High school diploma or GED
  • 5+ years of professional experience in IT operations

Preferred Qualifications:
  • Advanced knowledge of and expertise in managing Snowflake
  • Strong understanding of relational (SQL/PLSQL) and non-relational (NoSQL) databases
  • Advanced knowledge of automated software deployment methodologies and tools (e.g., Git, SALT)
  • Advanced Linux expertise including CLI, filesystem management, and system diagnostics
  • Advanced experience with Java application environments including Apache, Tomcat, JBoss, and NGINX
  • Advanced knowledge of networking protocols including DNS, TCP/IP, and load balancing
  • Proficient in ELK Stack (Elasticsearch, Logstash, Kibana) for monitoring and log analysis
  • Working knowledge of Python
  • Working knowledge of Postgres
  • Proactive monitoring to identify and resolve potential issues before they impact performance.
  • Security - Minded with a strong focus on protecting infrastructure and data integrity.
  • Process-oriented with the ability to create and follow efficient, repeatable systems
  • Detail-oriented to accurately document and execute procedures. Accuracy in documentation and execution of procedures.
  • Collaborative mindset to work effectively with internal teams and align with company strategy.

Physical Requirements:
  • While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
  • Occasionally, this position may need to reach, stoop, or kneel.

Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
  • $109,264.77 - $124,561.83 per year
  • Health Insurance
  • 401(k)
  • Disability
  • Life Insurance
  • Paid Time Off
  • Voluntary Benefits

Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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