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Senior Technical Support Engineer Jobs (NOW HIRING)

LangChain

Senior Technical Support Engineer

They are seeking a Senior Technical Support Engineer to lead customer support for technical users, focusing on debugging production applications and improving AI observability. Responsibilities : • ...

Verkada

Senior Technical Support Engineer

San Mateo, CA · On-site

About the Role Verkada is seeking a Senior Technical Support Engineer to join our elite team of engineers serving our growing base of enterprise customers. This high-impact role centers on owning and ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Cyera

Senior Technical Support Engineer

Plano, TX · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Microsoft

Senior Technical Support Engineer

Charlotte, NC · On-site

$106K - $203K/yr

As a Senior Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your ...

Verkada

Senior Technical Support Engineer

San Mateo, CA · On-site

About the Role Verkada is seeking a Senior Technical Support Engineer to join our elite team of engineers serving our growing base of enterprise customers. This high-impact role centers on owning and ...

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How much do senior technical support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior technical support engineer in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support engineer?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

What are some common challenges faced by senior technical support engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What is a senior technical support engineer?

A senior technical support engineer is a professional responsible for diagnosing and resolving complex technical issues for customers or internal teams. They often have advanced knowledge of products, systems, or software, and may mentor junior staff while using tools like ticketing systems and remote support software. This role typically requires several years of experience and strong problem-solving skills.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What cities are hiring for Senior Technical Support Engineer jobs? Cities with the most Senior Technical Support Engineer job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
Who are the top companies hiring for Senior Technical Support Engineer jobs? The top employers for Senior Technical Support Engineer jobs are:
What states have the most Senior Technical Support Engineer jobs? States with the most job openings for Senior Technical Support Engineer jobs include:

Senior Technical Support Engineer

LangChain

Remote

Full-time

Re-posted 10 days ago

Job description

Job Summary:
LangChain is dedicated to making intelligent agents ubiquitous by providing tools for agent engineering. They are seeking a Senior Technical Support Engineer to lead customer support for technical users, focusing on debugging production applications and improving AI observability.
Responsibilities:
• Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
• Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
• Partner with Deployed Engineering to support critical enterprise customers.
• Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
• Lead post-mortems for critical incidents and feed learnings back into product and documentation.
• Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
• Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
• Mentor and coach other support engineers.
Qualifications:
Required:
• 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms)
• Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks
• Programming experience with Python
• Hands-on knowledge of Kubernetes and Docker
• Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers)
• Experience supporting enterprise customers and collaborating with engineering on complex escalations
• A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection
• High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented
Preferred:
• Bonus if you have TypeScript experience
Company:
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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