LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...
LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs ...
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Austin, TX · On-site
Sr. Technical Support Engineer About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.
They are seeking a Senior Technical Support Engineer to support mission-critical systems, resolve complex incidents, and lead junior team members while contributing to continuous service improvements.
They are seeking a Senior Technical Support Engineer to support mission-critical systems, resolve complex incidents, and lead junior team members while contributing to continuous service improvements.
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New
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... support requests, being the technical resource aligned to our Qualified Success Architect team, and acting as a connection between support and engineering. You'll be working on the cutting edge of ...
Senior Technical Support Engineer information
See salary details
$33.5K - $51.2K
1% of jobs
$51.2K - $69K
10% of jobs
$69K - $86.7K
14% of jobs
$86.8K is the 25th percentile. Wages below this are outliers.
$86.7K - $104.4K
34% of jobs
$116.3K is the 75th percentile. Wages above this are outliers.
$104.4K - $122.1K
24% of jobs
$122.1K - $139.9K
12% of jobs
$139.9K - $157.6K
1% of jobs
$157.6K - $175.3K
0% of jobs
$175.3K - $193K
2% of jobs
$193K - $210.8K
1% of jobs
$210.8K - $228.5K
1% of jobs
$33.5K
$110.7K
$228.5K
How much do senior technical support engineer jobs pay per year?
As of Aug 29, 2026, the average yearly pay for senior technical support engineer in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a senior technical support engineer?
To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.
What are some common challenges faced by senior technical support engineers, and how can they be addressed?
Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.
What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?
| Aspect | Senior Technical Support Engineer | Technical Support Engineer |
|---|---|---|
| Required Credentials | Bachelor's degree, relevant certifications (e.g., CompTIA, Cisco) | Bachelor's degree, entry-level certifications often sufficient |
| Work Environment | Advanced technical support, troubleshooting complex issues, mentoring | Basic technical support, resolving common customer issues |
| Employer & Industry Usage | IT, software, hardware companies, tech support teams | IT, telecom, software companies, customer support roles |
The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.
What is the role of a senior technical support engineer?
A senior technical support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to hardware, software, or network systems. They often mentor junior staff, document solutions, and use tools like ticketing systems and remote support software to resolve problems efficiently.
What cities are hiring for Senior Technical Support Engineer jobs?
Cities with the most Senior Technical Support Engineer job openings:
What are the most commonly searched types of Technical Support Engineer jobs?
The most popular types of Technical Support Engineer jobs are:
Who are the top companies hiring for Senior Technical Support Engineer jobs?
The top employers for Senior Technical Support Engineer jobs are:
What states have the most Senior Technical Support Engineer jobs?
States with the most job openings for Senior Technical Support Engineer jobs include:
Full-time
Re-posted 15 days ago
Job description
Job Summary:
LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs, and improving support documentation and processes.
Responsibilities:
• Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
• Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
• Partner with Deployed Engineering to support critical enterprise customers.
• Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
• Lead post-mortems for critical incidents and feed learnings back into product and documentation.
• Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
• Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
• Mentor and coach other support engineers.
Qualifications:
Required:
• 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).
• Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
• Programming experience with Python.
• Hands-on knowledge of Kubernetes and Docker.
• Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers).
• Experience supporting enterprise customers and collaborating with engineering on complex escalations.
• A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection.
• High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented.
Preferred:
• Bonus if you have TypeScript experience.
Company:
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.
LangChain is seeking a Senior Technical Support Engineer to lead customer support for highly technical users. This role involves diagnosing issues, collaborating with various teams to resolve bugs, and improving support documentation and processes.
Responsibilities:
• Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
• Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
• Partner with Deployed Engineering to support critical enterprise customers.
• Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
• Lead post-mortems for critical incidents and feed learnings back into product and documentation.
• Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
• Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
• Mentor and coach other support engineers.
Qualifications:
Required:
• 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).
• Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
• Programming experience with Python.
• Hands-on knowledge of Kubernetes and Docker.
• Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers).
• Experience supporting enterprise customers and collaborating with engineering on complex escalations.
• A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection.
• High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented.
Preferred:
• Bonus if you have TypeScript experience.
Company:
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.