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Senior Technical Support Engineer Jobs (NOW HIRING)

LangChain

Senior Technical Support Engineer

They are seeking a Senior Technical Support Engineer to lead customer support for technical users, focusing on debugging production applications and improving AI observability. Responsibilities : • ...

PreVeil, Inc.

Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will be a critical customer-facing member of our team, guiding customers through onboarding and deployment of PreVeil's secure mail, file sharing, SIEM ...

Entrata

Senior Technical Support Engineer

$17.45 - $27.31/hr

The Senior Technical Support Engineer applies substantial knowledge and expertise to handle a wide range of tasks, contributes to process improvements, and mentors junior team members.

MeridianLink

Senior Technical Support Engineer

$92K - $130K/yr

The Senior Technical Support Engineer is a highly specialized position serving as the deepest technical layer within MeridianLink's Customer Support organization. This role functions as a quasi ...

Lumenis

Senior Technical Support Engineer

Magna, UT · On-site

$100K - $140K/yr

The Sr. Technical Support Engineer provides critical technical support and training to Lumenis field engineers, sales teams, customers, and biomedical personnel, addressing complex problems through ...

Veriff

Senior Technical Support Engineer

OR · On-site +1

$114K - $145K/yr

As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on ...

Veriff

Senior Technical Support Engineer

$114K - $145K/yr

As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on ...

Pinterest

Sr. Technical Support Engineer

They are seeking a Senior Technical Support Engineer to serve as a subject matter expert on the Pinterest API, manage technical relationships with partners, and lead complex engineering projects.

Stellar Cyber

Sr. Technical Support Engineer

We are seeking a Senior Technical Support Engineer to actively participate in advanced technical support operations for our US and LATAM Region regarding our SIEM and cybersecurity platform. This ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

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How much do senior technical support engineer jobs pay per year?

As of Jul 19, 2026, the average yearly pay for senior technical support engineer in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the highest salary for a technical support engineer?

The highest salary for a senior technical support engineer can exceed $100,000 annually, especially with extensive experience, specialized skills, and certifications. Salaries vary based on industry, location, and company size, with top earners often working in tech hubs or for large corporations.

What are the key skills and qualifications needed to thrive as a Senior Technical Support Engineer, and why are they important?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

What tech jobs pay 400,000 a year?

Senior Technical Support Engineers with extensive experience, specialized skills in networking, cloud platforms, or cybersecurity, and relevant certifications can reach or exceed a $400,000 annual salary, especially in high-demand industries or senior leadership roles. Such positions often require advanced technical expertise, problem-solving abilities, and sometimes managerial responsibilities or working in high-cost-of-living areas.

What are some common challenges faced by Senior Technical Support Engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What engineer makes $500,000 a year?

Senior Technical Support Engineers typically do not earn $500,000 annually; such high salaries are more common in executive or specialized roles like senior software engineers, data scientists, or engineering managers with extensive experience, advanced skills, and often stock options or bonuses. Achieving this level usually requires a combination of technical expertise, leadership, and working in high-paying industries or companies.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What does a senior technical support engineer do?

A senior technical support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex hardware and software issues. They often analyze problems, develop solutions, and may document procedures, using tools like ticketing systems and remote support software. This role typically requires strong technical knowledge, communication skills, and experience with relevant technologies or certifications.
What cities are hiring for Senior Technical Support Engineer jobs? Cities with the most Senior Technical Support Engineer job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
Who are the top companies hiring for Senior Technical Support Engineer jobs? The top employers for Senior Technical Support Engineer jobs are:
What states have the most Senior Technical Support Engineer jobs? States with the most job openings for Senior Technical Support Engineer jobs include:

Senior Technical Support Engineer

Acron Aviation

Grand Rapids, MI

Full-time

Posted 21 days ago

Job description

About Acron Aviation (Avionics – Aftermarket):
Acron Aviation designs, engineers, and manufactures certified avionics systems that support safety-critical flight operations across commercial and military aviation. Through our Aftermarket organization, we support operators, OEMs, maintenance providers, and fleet owners by delivering product support, repair, overhaul, technical services, and lifecycle sustainment solutions across a broad portfolio of avionics products. Our Aftermarket team plays a critical role in ensuring product availability, customer satisfaction, and operational excellence throughout the service life of our systems.

Job Title
Senior Technical Support Engineer – Aftermarket

Position Summary
The Senior Technical Support Engineer is responsible for delivering high-quality technical support to both internal and external customers for communication and surveillance avionics products, including TCAS, TAWS, ADS-B Mode S Transponders, and Lynx systems.

As a key member of the technical support organization, this role serves as the primary interface between customers and the business, addressing technical support needs, system solutions, publications, and product reliability concerns.
The engineer will manage a broad range of support activities to ensure customer satisfaction, including troubleshooting, customer guidance, and training on product operation and maintenance. The role requires strong analytical and problem-solving skills, particularly in root cause and corrective action (RC/CA), system performance evaluation, data reporting, MTBF/MTBUR analysis, and failure investigation.

Additionally, the engineer will coordinate and track corrective action plans, collaborating across multiple functions and disciplines to ensure optimal product supportability and continuous improvement. Strong leadership, communication, and organizational skills are essential, as the role requires self-managed scheduling and effective representation of the business to customers.

The ideal candidate demonstrates initiative, cross-functional leadership, and the ability to drive resolution of technical issues while contributing to product enhancements and long-term customer success.
Key Responsibilities
  • Serve as a primary point of contact for customer technical inquiries, ensuring timely and accurate technical support
  • Conduct Traffic Advisory (TA) and Resolution Advisory (RA) investigations, including near-miss and anomaly cases
  • Assist in troubleshooting and diagnosing issues related to supported products
  • Use Salesforce to track and manage customer interactions and support cases
  • Support continuous improvement initiatives for technical support processes and tools
  • Lead product reliability reviews and help identify trends in failure modes
  • Collaborate with engineering teams to assist in root cause analysis and corrective actions
  • Contribute to the development of service bulletins and technical publications
  • Assist in creating and delivering training materials for customers on product installation, maintenance, and repair
  • Provide input for proposals, quotations, and product support agreements as needed
  • Travel domestically and internationally to customer sites and Acron facilities to provide on-site support and product training
  • Communicate clearly and effectively at all levels within customer organizations, as well as with peers and leadership
  • Deliver impactful presentations that communicate technical concepts, recommendations, and solutions
  • Serve as a subject matter expert and mentor junior engineers
Required Qualifications
  • Bachelor’s degree in Engineering, Aviation, or a related field, or equivalent technical experience
  • 15+ years of experience in technical support, avionics, or a related field preferred
  • Expertise in digital and solid-state electronics, with specialized knowledge of avionics technologies and a solid understanding of RF systems
  • Strong business acumen, including an understanding of customer satisfaction, profitability, market positioning, and competitive dynamics
  • Demonstrated sound judgment and decision-making skills with the ability to adapt to changing conditions and communicate decisions effectively
  • Excellent verbal and written communication skills with experience presenting to technical and non-technical audiences
  • Ability to build strong working relationships across all organizational levels and foster a collaborative team environment
  • Highly self-motivated and proactive, with demonstrated professionalism, integrity, and customer focus
  • Proficiency with Microsoft Office applications
  • Proficiency with Salesforce
Preferred Additional Skills
  • Experience supporting communication and surveillance avionics systems
  • Experience with TCAS, TAWS, ADS-B, Mode S Transponders, Lynx, or related avionics products
  • Experience performing MTBF, MTBUR, and reliability analysis
  • Familiarity with airline operations, MRO environments, and aviation maintenance practices
  • Experience supporting root cause and corrective action investigations
  • Experience developing customer-facing technical publications and training materials
  • Prior leadership or mentoring experience within a technical support organization
Equal Opportunity Statement
Acron Aviation is proud to be an Affirmative Action and Equal Opportunity Employer. We are committed to treating all employees and applicants with respect and dignity and to maintaining a workplace free from unlawful discrimination. All applicants will be considered for employment regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or any other legally protected characteristic.

Additional Information:
Acron Aviation maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where allowed by law. Acron Aviation is an E-Verify employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.