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Urgently Hiring Technical Support Engineer Jobs (NOW HIRING)

Clipboard Health

Technical Support Engineer

Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

NetApp

Technical Support Engineer

Wichita, KS · On-site

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

ASSA ABLOY

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...

Assa Abloy

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Christie

Technical Support Engineer

Orlando, FL · On-site

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Christie

Technical Support Engineer

Orlando, FL

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Christie

Technical Support Engineer

Orlando, FL · On-site

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... Final hiring decisions are ultimately made by humans. If you would like more information about how ...

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Urgently Hiring Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do urgently hiring technical support engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for urgently hiring technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Urgently Hiring Technical Support Engineer vs Customer Support Specialist?

AspectUrgently Hiring Technical Support EngineerCustomer Support Specialist
Required CredentialsTechnical certifications, relevant technical degreesCustomer service training, communication skills
Work EnvironmentTechnical departments, IT support teamsCall centers, client service departments
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Search & Comparison IntentTechnical troubleshooting, system supportCustomer interaction, issue resolution

While both roles involve assisting users, the Urgently Hiring Technical Support Engineer focuses on technical troubleshooting and system support, often requiring technical certifications. In contrast, a Customer Support Specialist emphasizes customer communication and issue resolution, typically with less technical certification. The roles differ mainly in technical depth and work environment but share the goal of providing excellent support.

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What cities are hiring for Urgently Hiring Technical Support Engineer jobs? Cities with the most Urgently Hiring Technical Support Engineer job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
What states have the most Urgently Hiring Technical Support Engineer jobs? States with the most job openings for Urgently Hiring Technical Support Engineer jobs include:
What job categories do people searching Urgently Hiring Technical Support Engineer jobs look for? The top searched job categories for Urgently Hiring Technical Support Engineer jobs are:
Urgently Hiring Technical Support Engineer jobs near you
Infographic showing various Urgently Hiring Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Clipboard Health

Remote

Full-time

Posted 19 days ago

Job description

About Clipboard
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We're the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.
Overview
Remote Global - Non U.S.
Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where applicable- agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review.
This is a hands-on, high-ownership role for people who love digging into hard problems with real diagnostic tools, who care about getting to the root cause rather than just clearing a queue, and who want their investigations to directly protect platform reliability for hundreds of thousands of healthcare workers and the facilities that depend on them.
What You'll Do
  • Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers
  • Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering.
  • Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication
  • Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off
  • Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring
  • Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention
  • Capture investigative learnings in clear troubleshooting guides and documentation, and submit structured proposals that turn recurring patterns into actionable improvements
  • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Who We're Looking For
  • Technical Fluency - You're comfortable investigating issues with observability tools (e.g., Datadog), writing SQL to interrogate data, and reasoning about APIs, backend configurations, and feature toggles. You can tell the difference between a UI, data, and code-level problem.
  • Diagnostic Rigor - Every investigation you produce is thorough, evidence-based, and reproducible. You rule out config and data causes before escalating, and your write-ups are clear enough for another engineer to pick up without rework.
  • End-to-End Ownership - You own problems from first report to confirmed resolution, including stakeholder updates and follow-through, with no gaps between hand-offs.
  • Composure Under Pressure - You stay structured and calm during live incidents, balancing speed with accuracy and communicating clearly when stakes are high.
  • Adaptability & Prioritization - You juggle structured work (incidents, bugs, workflows) with unplanned high-priority requests without letting SLAs slip.
  • Systems & Prevention Thinking - You treat every issue as a chance to learn, identifying gaps in monitoring, tooling, or process and proposing fixes that prevent recurrence.
  • Fluent, professional-level English communication, both written and verbal.

Nice to Have
  • Experience with observability and analytics tooling (Datadog, Sentry, Snowflake, or similar)
  • Familiarity with SQL and reading application logs
  • Background in technical support, SRE, incident response, or a related engineering-adjacent function
  • Exposure to AI-assisted coding/agent tooling
  • Experience in Ops, Support, or CX environments at scale

Hiring Process
  • Application Review
  • Skills Assessment via Case Study
  • Case Interview with Tech Support Team Lead
  • Interview with Head of Worker Experience

Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including weekend availability. Shifts are assigned based on business needs.
Quick Note on Scammers:
Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
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About Clipboard Health

Sourced by ZipRecruiter

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC's Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

Industry

Technology, communication and media

Company size

201 - 500 Employees

Headquarters location

San Francisco, CA, US

Year founded

2016

Social media

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