ZipRecruiter

Log In

1

Global Technical Support Engineer Jobs (NOW HIRING)

Assa Abloy

Technical Support Engineer

Austin, TX · On-site

HID Global IAM products protect more than 85 million user identities. HID Global Identity and ... As our Technical Support Engineer, you'll support HID's success by: * Managing incidents to meet ...

DURAVANT LLC

Technical Support Engineer

Woodland, CA · On-site

$69K - $90K/yr

As the Technical Support Engineer you will provides advanced technical support to field service ... Ability to work cross-functionally in a global technical environment * Adaptability in a fast-paced ...

Vivotek USA Inc

Technical Support Engineer

San Jose, CA · On-site

$60K - $70K/yr

VIVOTEK USA Inc. (TAIEX: 3454), founded in Taiwan in 2000, is a global, technology-driven IP ... Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build ...

Wise

Technical Support Engineer

Austin, TX

Company Description Wise is a global technology company, building the best way to move and manage ... Technical Support Engineers ensure that our Wise Platform enterprise partners get a rapid, highly ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Options-IT

Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert ... Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across ...

Options

Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert ... Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across ...

Wise

Technical Support Engineer

Austin, TX · On-site

Company Description Wise is a global technology company, building the best way to move and manage ... Technical Support Engineers ensure that our partners get a rapid and effective response when issues ...

next page

Showing results 1-20

All JobsGlobal Technical Support Engineer Jobs

Global Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do global technical support engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for global technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Global Technical Support Engineer, and why are they important?

To excel as a Global Technical Support Engineer, you need a strong background in IT, networking, and troubleshooting, usually supported by a relevant degree and experience in technical support roles. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA, Cisco, or Microsoft are often required. Exceptional communication, problem-solving abilities, and cultural awareness enable effective collaboration with international clients and teams. These skills ensure timely resolution of complex technical issues and help maintain high customer satisfaction in a global environment.

How does a Global Technical Support Engineer typically interact with cross-functional teams and international clients?

As a Global Technical Support Engineer, you will regularly collaborate with cross-functional teams such as product development, quality assurance, and sales to resolve complex technical issues. You will also interact with international clients, requiring strong communication skills and cultural awareness to address diverse technical needs effectively. This role often involves troubleshooting, providing product guidance, and sometimes participating in customer meetings or trainings, making teamwork and adaptability essential for success.

What is a Global Technical Support Engineer?

A Global Technical Support Engineer is a professional who provides technical assistance and troubleshooting for products, services, or systems to clients and customers around the world. They work closely with engineering, product, and customer service teams to resolve complex technical issues, often serving as the main point of contact for international clients. Their responsibilities may include diagnosing problems, providing solutions, documenting issues, and sometimes traveling to customer sites. Excellent communication skills, technical expertise, and the ability to work across different time zones are essential for this role.
More about Global Technical Support Engineer jobs
What job categories do people searching Global Technical Support Engineer jobs look for? The top searched job categories for Global Technical Support Engineer jobs are:
Global Technical Support Engineer jobs near you
Director, North America Field Service & Global Technical Support

Director, North America Field Service & Global Technical Support

IPG Photonics

Marlborough, MA • Remote

Full-time

Posted 22 days ago

IPG Photonics rating

8.2

Company rating: 8.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

95th of 417 rated machine equipment manufacturers

Job description

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.

Position Summary

The Director, North America Field Service & Global Technical Support is a senior leadership role responsible for two tightly coupled missions: (1) leading a highperformance North America Field Service organization and (2) building and scaling IPG's Global Technical Support function as the technical escalation backbone for all regions.

Global Technical Support is not a customerfacing, firstline organization. Instead, it serves as the structured escalation, enablement, and servicereadiness engine supporting Remote Support and Field Service teams worldwide. This role is accountable for establishing technical support teams at IPG's R&D, Product Line Management (PLM), and Manufacturing sites to ensure deep product expertise, strong engineering partnerships, and rapid issue resolution.

Key Responsibilities

Global Technical Support Strategy & BuildOut

Design and scale the Global Technical Support organization as the L3/L4 escalation layer for all regions.

Establish technical support teams at IPG R&D, PLM, and Manufacturing locations to maximize product knowledge and engineering proximity.

Define clear engagement models between Remote Support, Field Service, Global Technical Support, and R&D.

Ensure Global Technical Support reduces unnecessary R&D escalations through disciplined problem definition and serviceowned resolution.

People Leadership & Talent Development

Hire, develop, and lead Global Technical Support Leads and Technical Support Engineers.

Build strong playercoach leaders capable of handling complex escalations while developing team capability.

Define competency models, onboarding, and technical progression for global technical support roles.

North America Field Service Leadership

Lead the North America Field Service organization, including regional service leaders and field engineers.

Drive operational excellence across response time, firsttime fix rate, MTTR, safety, and customer satisfaction.

Ensure seamless integration between Technical Support, Remote Support, and Field Service execution.

Escalation & Reliability Ownership

Act as the executive owner for complex, highimpact service escalations in North America and globally as required.

Use service data to identify systemic product issues, reliability risks, and serviceability gaps.

Partner with Engineering, Manufacturing, Quality, and PLMs to drive root cause, corrective actions, and designforserviceability improvements.

NPI & Lifecycle Readiness

Ensure Global Technical Support ownership of service readiness for new products prior to release.

Enforce readiness deliverables including documentation, training, diagnostics, and repair strategies.

Enable global regions through factorybased and remote technical training.

What IPG Photonics employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply