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Global Technical Support Engineer Jobs (NOW HIRING)

WECO

Technical Support Engineer

Woodland, CA · On-site

As the Technical Support Engineer you will provides advanced technical support to field service ... Ability to work cross-functionally in a global technical environment * Adaptability in a fast-paced ...

Duravant

Technical Support Engineer

Woodland, CA · On-site

As the Technical Support Engineer you will provides advanced technical support to field service ... Ability to work cross-functionally in a global technical environment * Adaptability in a fast-paced ...

DURAVANT LLC

Technical Support Engineer

Woodland, CA · On-site

$80K - $110K/yr

As the Technical Support Engineer you will provides advanced technical support to field service ... Ability to work cross-functionally in a global technical environment * Adaptability in a fast-paced ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Ciena

Specialist, Global Technical Support

Baltimore, MD · On-site

$149K - $160K/yr

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our ... Act as technical escalation path for regional support groups and peer engineers, if required. Up to ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Options-IT

Technical Support Engineer

Manhattan, NY · On-site

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical ... Options is the largest global financial technology company headquartered in Belfast. We are at the ...

Securiti.ai

Technical Support Engineer

Concord, NC · On-site

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Ciena

Specialist, Global Technical Support

Baltimore, MD · On-site +1

$149K - $160K/yr

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our ... Act as technical escalation path for regional support groups and peer engineers, if required. Up to ...

Franklin Electric

Technical Support Engineer

Technical Support Engineer Department: Engineering Employment Type: Full Time Location: US - Remote ... Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power Generation is searching for an experienced Technical Support Engineer to work alongside our ...

New

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power Generation is searching for an experienced Technical Support Engineer to work alongside our ...

New

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... NVMI) is a global company and a leading provider of innovative metrology solutions for process ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... NVMI) is a global company and a leading provider of innovative metrology solutions for process ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

... Technical Support Engineer to join it. Our customers are not filing tickets about forgotten ... Our global operations center catches and handles what the runbooks cover, around the clock ...

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Global Technical Support Engineer information

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$79K

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How much do global technical support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for global technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a global technical support engineer?

A Global Technical Support Engineer is a professional who provides technical assistance and troubleshooting for products, services, or systems to clients and customers around the world. They work closely with engineering, product, and customer service teams to resolve complex technical issues, often serving as the main point of contact for international clients. Their responsibilities may include diagnosing problems, providing solutions, documenting issues, and sometimes traveling to customer sites. Excellent communication skills, technical expertise, and the ability to work across different time zones are essential for this role.

How does a global technical support engineer typically interact with cross-functional teams and international clients?

As a Global Technical Support Engineer, you will regularly collaborate with cross-functional teams such as product development, quality assurance, and sales to resolve complex technical issues. You will also interact with international clients, requiring strong communication skills and cultural awareness to address diverse technical needs effectively. This role often involves troubleshooting, providing product guidance, and sometimes participating in customer meetings or trainings, making teamwork and adaptability essential for success.

What are the key skills and qualifications needed to thrive as a global technical support engineer, and why are they important?

To excel as a Global Technical Support Engineer, you need a strong background in IT, networking, and troubleshooting, usually supported by a relevant degree and experience in technical support roles. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA, Cisco, or Microsoft are often required. Exceptional communication, problem-solving abilities, and cultural awareness enable effective collaboration with international clients and teams. These skills ensure timely resolution of complex technical issues and help maintain high customer satisfaction in a global environment.
More about Global Technical Support Engineer jobs

What job categories do people searching Global Technical Support Engineer jobs look for?

The top searched job categories for Global Technical Support Engineer jobs are:

Global Technical Support Engineer jobs near you
Infographic showing various Global Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Brocade Technical Support Engineer

Broomfield, CO • On-site

Broadcom, Inc.
Semiconductor and Electronic Component Manufacturing • 10K+ employees

8.7

Company rating: 8.7 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

18th of 159 rated electronics manufacturers

Great coworkers

People enjoy working here

Good employer

Learn more about Broadcom, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

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Job Description:
Job Description Technical Support Engineer
Shift Schedule: Tuesday - Saturday 7am - 4pm Mountain | In Broomfield, CO Office Only No Remote Work Option
If you're looking to energize your career, now is a great time to join Broadcom. As a leading provider of data center storage area networking solutions and products, Broadcom helps organizations around the globe achieve their most critical business objectives.
Today, Broadcom is extending its proven data center expertise across the entire network with future-proofed solutions built for consolidation, virtualization, and cloud computing.
Role Summary
The Technical Support Engineer functions as a member of the Global Technical Support organization to provide technical support via phone, email and web for Broadcom / Brocade OEMs and customers. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues.
Main Duties
The Technical Support Engineer is a direct resource to answer client technical inquiries (phone, email and web) and must have the ability to effectively communicate to both clients and internal personnel while working under pressure.
Understand, troubleshoot, diagnose and resolve OEM and customer issues.
Define and manage problem resolution plans and communicate closure / resolution to OEMs and customers.
Documents client calls in the service request database; provide troubleshooting skills; lab replication and research for more difficult problems; ensure client expectations are properly managed, and that technical issues and needs are resolved to the client's satisfaction in a timely manner.
Effectively manage many different tasks simultaneously.
Document sequence of events related to resolving OEM and customer technical issues. Analyze data traces from protocol analyzers.
Assist in improving and creating processes and procedures to improve quality and productivity in the Support Team
Work as part of the Global Team, seamlessly providing support to OEMs and customers regardless of location / time zone.
The Technical Support Engineer will be involved in the creation and completion of department and individual goals and fulfilling all services requests received from customers.
Desired Skills and Experience:
BS or MS degree in Electrical Engineering/Computer Engineering or equivalent work experience
Minimum of 5 years' experience in a Technical Support Environment
Working knowledge of networking technologies and protocols, storage area network (SAN)
Understanding of SNMP monitoring and management
Excellent knowledge of Windows and Linux/UNIX servers
Scripting knowledge is desired
Ability to rapidly adopt new technologies
Excellent customer communication, problem solving, planning and organization skills
Excellent troubleshooting skills
Strong verbal and written communication skill
Works cooperatively with others as a teammate to achieve results, build morale, and celebrate the successes of others
Additional European Language (Spoken business level.)
Physical requirements:
Frequent use of mouse and keyboard
Frequent phone usage
Occasional lifting
Compensation and Benefits
The annual base salary range for this position is USD 91,100.00 To USD 146,000.00
As a valued member of our team, you'll be eligible for a discretionary annual bonus and the opportunity to receive not only a competitive new hire equity grant, but also annual equity awards, connecting your success directly to the company's growth. All subject to relevant plan documents and award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

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