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Global Technical Support Engineer Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Synnex

Technical Support Engineer

Reston, VA

The Technical Support Engineer routinely acts independently while researching and developing ... Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

KLA Corporation

Technical Support Engineer

Phoenix, AZ · On-site

Description A global leader in advanced manufacturing technology is seeking Technical Support Engineers to support highly sophisticated electrical, electronic, optical, mechanical, and automated ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical ...

Persistent Systems

Technical Support Engineer

Manhattan, NY · On-site

$120K - $151K/yr

Persistent Systems is seeking a Technical Support Engineer to join our growing team in support of ... Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications ...

AspenTech

Technical Support Engineer

Reading, PA

... our global community. The Role Your Impact AspenTech is looking for skilled Technical Support Engineers to join our team in two distinct areas: Engineering Solutions and Subsurface Science ...

Flow Traders

Technical Support Engineer

New York, NY

$80K - $100K/yr

As a Technical Support Engineer at Flow Traders, you will be responsible for the troubleshooting ... We also consider ourselves one global team, and to demonstrate that, all employees are eligible to ...

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Global Technical Support Engineer information

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How much do global technical support engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for global technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Global Technical Support Engineer, and why are they important?

To excel as a Global Technical Support Engineer, you need a strong background in IT, networking, and troubleshooting, usually supported by a relevant degree and experience in technical support roles. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA, Cisco, or Microsoft are often required. Exceptional communication, problem-solving abilities, and cultural awareness enable effective collaboration with international clients and teams. These skills ensure timely resolution of complex technical issues and help maintain high customer satisfaction in a global environment.

How does a Global Technical Support Engineer typically interact with cross-functional teams and international clients?

As a Global Technical Support Engineer, you will regularly collaborate with cross-functional teams such as product development, quality assurance, and sales to resolve complex technical issues. You will also interact with international clients, requiring strong communication skills and cultural awareness to address diverse technical needs effectively. This role often involves troubleshooting, providing product guidance, and sometimes participating in customer meetings or trainings, making teamwork and adaptability essential for success.

What is a Global Technical Support Engineer?

A Global Technical Support Engineer is a professional who provides technical assistance and troubleshooting for products, services, or systems to clients and customers around the world. They work closely with engineering, product, and customer service teams to resolve complex technical issues, often serving as the main point of contact for international clients. Their responsibilities may include diagnosing problems, providing solutions, documenting issues, and sometimes traveling to customer sites. Excellent communication skills, technical expertise, and the ability to work across different time zones are essential for this role.
More about Global Technical Support Engineer jobs
What job categories do people searching Global Technical Support Engineer jobs look for? The top searched job categories for Global Technical Support Engineer jobs are:
Global Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Fortinet, Inc.

Sunnyvale, CA

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team. 

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. 

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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