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Global Technical Support Engineer Jobs (NOW HIRING)

Fundraise Up

Technical Support Engineer

A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across ... About the Role As a Technical Support Engineer at Fundraise Up, you are more than a support ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of ...

Entrata

Technical Support Engineer

$15.05 - $23.65/hr

With a proven track record of sustained growth and a global team of more than 2,200 employees, we ... The Technical Support Engineer provides frontline technical assistance to customers utilizing a ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Synnex

Technical Support Engineer

Reston, VA

The Technical Support Engineer routinely acts independently while researching and developing ... Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer ...

Verkada

Technical Support Engineer

New York, NY

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

... global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and ... What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Orion Talent

Technical Support Engineer

Phoenix, AZ · On-site

$42/hr

Description A global leader in advanced manufacturing technology is seeking Technical Support Engineers to support highly sophisticated electrical, electronic, optical, mechanical, and automated ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

NICE

Technical Support Engineer

Sandy, UT · On-site

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of ...

Synnex

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer ...

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Global Technical Support Engineer information

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How much do global technical support engineer jobs pay per year?

As of Jun 29, 2026, the average yearly pay for global technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Global Technical Support Engineer, and why are they important?

To excel as a Global Technical Support Engineer, you need a strong background in IT, networking, and troubleshooting, usually supported by a relevant degree and experience in technical support roles. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA, Cisco, or Microsoft are often required. Exceptional communication, problem-solving abilities, and cultural awareness enable effective collaboration with international clients and teams. These skills ensure timely resolution of complex technical issues and help maintain high customer satisfaction in a global environment.

What is the highest salary for a technical support engineer?

The highest salaries for a global technical support engineer can exceed $100,000 annually, especially for those with advanced certifications, extensive experience, or working in high-demand industries. Senior roles or those in specialized fields may offer even higher compensation, often including bonuses and benefits.

What engineers make $500,000?

Senior engineers in specialized fields such as software, aerospace, or petroleum engineering can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. High-level roles typically require extensive experience, advanced skills, and sometimes professional certifications or advanced degrees.

How does a Global Technical Support Engineer typically interact with cross-functional teams and international clients?

As a Global Technical Support Engineer, you will regularly collaborate with cross-functional teams such as product development, quality assurance, and sales to resolve complex technical issues. You will also interact with international clients, requiring strong communication skills and cultural awareness to address diverse technical needs effectively. This role often involves troubleshooting, providing product guidance, and sometimes participating in customer meetings or trainings, making teamwork and adaptability essential for success.

What is a Global Technical Support Engineer?

A Global Technical Support Engineer is a professional who provides technical assistance and troubleshooting for products, services, or systems to clients and customers around the world. They work closely with engineering, product, and customer service teams to resolve complex technical issues, often serving as the main point of contact for international clients. Their responsibilities may include diagnosing problems, providing solutions, documenting issues, and sometimes traveling to customer sites. Excellent communication skills, technical expertise, and the ability to work across different time zones are essential for this role.

What does a global support engineer do?

A global support engineer provides technical assistance and troubleshooting for products or services across multiple regions, often working with international clients. They diagnose issues, offer solutions, and may use tools like remote access software, requiring strong communication skills and technical knowledge of the company's systems. The role often involves collaboration with development teams and may require certifications or language skills to support diverse customer bases.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer responses. However, the role of a Global Technical Support Engineer involves complex problem-solving, customer interaction, and technical expertise that AI currently cannot fully replace. Human support remains essential for handling nuanced issues and providing personalized assistance.
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Global Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Fundraise Up

Remote

Full-time

Posted 12 days ago

Job description

Highlights:
Location: Remote (EST hours preferred)
Language: Russian-speaking team, English C1+ required
About Fundraise Up
We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we're recognized not just for our impact - but for the quality of the product we deliver.
A Truly Global Product
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
We're building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.
The Team
We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You'll be joining a team where quality, mentorship, and mutual respect come first.
About the Role
As a Technical Support Engineer at Fundraise Up, you are more than a support engineer- you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap.
Our support team is built on ownership and proactivity. You take each ticket from first response to resolution, loop in the right people when needed, and never let things fall through the cracks.
At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work and grow their fluency as the tools evolve.
Requirements
  • 3+ years of experience in technical support for a SaaS product.
  • C1 English - written and spoken, with the ability to communicate clearly and quickly in a technical context.
  • Understanding of how the web works: HTML, CSS, JavaScript - comfortable reading code and using browser dev tools.
  • Strong analytical and troubleshooting skills - you investigate, not just relay.
  • High ownership mindset - you follow through, meet deadlines, and communicate proactively when something changes.
  • Ability to work 9:00-18:00 Eastern Time (New York), fixed schedule.
Nice to Have
  • Experience with Intercom or similar ticket systems.
  • Experience writing Help Center or knowledge base articles.
  • Experience with API troubleshooting or integration support.
Why work with us
  • A strong, collaborative product team that owns what it builds.
  • Clear product vision and access to real customer feedback from global nonprofit leaders.
  • Flat structure: no politics, just great work with great people.
  • Transparent company culture-we share how we're growing, where revenue comes from, and what's next.
  • Long-term focus: we offer equity options and value sustained, meaningful contribution.
Compensation
  • The compensation for this role is up to GEL5,800 gross per month.
  • Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role's requirements and location.
Benefits
  • 31 days off.
  • 100% paid telemedicine plan.
  • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
  • English learning courses.
  • Relevant professional education.
  • Gym or swimming pool.
  • Co-working.
  • Remote working.

**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.

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