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Technical Support Mentor Jobs (NOW HIRING)

Medihill

Technical Support Manager

Bensalem, PA · On-site

Manage, mentor, and develop a team of technical support specialists, ensuring they are equipped with the skills and knowledge to perform their duties effectively. * Oversee the entire customer ...

Brady

Technical Support Manager

Salt Lake City, UT · On-site

Directly manage a team of Technical Support Representatives while mentoring and guiding a Support & Repair Supervisor. * Coach & Develop: Foster a culture of continuous learning, empathy, and high ...

Graco

Technical Support Specialist

Rogers, MN

The Technical Support Specialist will provide expert technical support, repair guidance, and ... Train and mentor other technical information specialists as needed * Establish and follow best ...

Graco, Inc.

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and ... Train and mentor other technical information specialists as needed * Establish and follow best ...

Ag

Manager, Technical Support

Grand Prairie, TX · On-site

Encourage, mentor, and manage technical support team members (convey instructions, conduct annual performance reviews, etc.). * Establish cross-training and versatility within the team to maintain ...

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Technical Support Mentor information

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$14

$26

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How much do technical support mentor jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support mentor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a technical support mentor do?

Technical Support Mentors often split their time between directly assisting customers with technical issues and providing guidance to less experienced team members. This balance usually involves scheduled mentoring sessions, real-time coaching during support shifts, and reviewing tickets or calls to offer feedback. Mentors may also help develop training materials and facilitate group learning. Effective time management and clear communication are key to ensuring both customer needs and team development goals are met. Collaboration with supervisors and other mentors helps distribute workloads and maintain a supportive environment.

What are the key skills and qualifications needed to thrive as a technical support mentor?

To thrive as a Technical Support Mentor, you need in-depth technical troubleshooting abilities, strong knowledge of support processes, and prior experience in IT or customer service roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote support tools, and relevant certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and leadership skills help you guide team members and foster a collaborative learning environment. These skills are vital for ensuring effective problem resolution, upskilling support staff, and maintaining high customer satisfaction.

What is a technical support mentor?

Technical Support Mentors are experienced professionals who guide and support technical support staff in resolving customer issues, improving technical skills, and following best practices. They provide coaching, feedback, and training to help team members develop their troubleshooting abilities and customer service skills. Technical Support Mentors often act as a bridge between frontline support agents and management, ensuring quality service and continuous professional development within the team.

What is the difference between Technical Support Mentor vs Technical Support Specialist?

AspectTechnical Support MentorTechnical Support Specialist
CredentialsTypically requires relevant certifications and experience in mentoring or trainingRequires technical certifications and hands-on support experience
Work EnvironmentOften in training settings, team development, or onboarding programsCustomer support centers, help desks, or technical service teams
Employer & Industry UsageUsed in companies focusing on employee development and trainingCommon in IT, telecom, and tech companies providing direct customer support

While both roles involve technical knowledge, a Technical Support Mentor focuses on training and guiding support staff, whereas a Technical Support Specialist handles direct customer issues. The mentor role emphasizes team development, while the specialist role emphasizes problem resolution.

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What job categories do people searching Technical Support Mentor jobs look for?

The top searched job categories for Technical Support Mentor jobs are:

Technical Support Mentor jobs near you
Infographic showing various Technical Support Mentor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Senior Technical Support Engineer

LangChain, Inc

San Francisco, CA • On-site

$130K - $195K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

About Us
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we're at a stage where we're continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
About the role
We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the front lines helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues. You'll also help define what world-class technical support looks like for modern AI platforms
Key Responsibilities
  • Be the go-to escalation point for technical support inquiries-diagnosing issues across customer setup, LangChain products, and deployment issues.
  • Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
  • Partner with Deployed Engineering to support critical enterprise customers.
  • Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
  • Lead post-mortems for critical incidents and feed learnings back into product and documentation.
  • Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
  • Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
  • Mentor and coach other support engineers.

How to be successful in this role
  • 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).
  • Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
  • Programming experience with Python. Bonus if you have TypeScript experience.
  • Hands-on knowledge of Kubernetes and Docker
  • Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers).
  • Experience supporting enterprise customers and collaborating with engineering on complex escalations.
  • A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection.
  • High ownership - want to do what's best for the customer and the company and are relentlessly results oriented

Location: Remote
Compensation
  • Annual salary range: $130,000 - $195,000 USD

Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
Benefits
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

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