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Senior Technical Support Jobs (NOW HIRING)

ICONMA

Senior Technical Support

Manhattan, NY · On-site

Our Client, a Financial company, is looking for a Senior Technical Support for their New York, NY location. Responsibilities: * Technical Support: * Respond to and resolve user-reported technical ...

E-Solutions

Sr. Technical Support

Manhattan, NY · On-site

$41K - $51K/yr

Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location: Onsite - 5 Days a Week | Hartford, CT and NYC, NY Duration: Longterm Contract Position Summary The ...

E-Solutions

Sr Technical Support

Boston, MA · On-site

Role: Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location: Onsite - 5 Days/Week | Boston, MA Duration: Longterm Contract Position Summary The Executive Tech ...

STAHL

Senior Technical Support Manager

Washington, DC

$128K - $177K/yr

Senior Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...

C2 Essentials

Senior Technical Support Manager

Encino, CA · On-site

$118K - $163K/yr

Senior Technical Support Manager The Senior Technical Support Manager provides technical support and lead subordinates in support of engineering and technical tasking for the DDG(X) ship acquisition ...

AVI-SPL

Senior Technical Support Engineer

The Senior Technical Support Engineer serves as an escalation point for complex AV and UC issues, providing advanced remote troubleshooting, root cause analysis, and mentorship to other engineers.

Verily

Senior Technical Support Engineer

Dallas, TX · On-site

Senior Technical Support Engineer The Technical Solutions team focuses on care and research innovation. We support new business by expanding the boundary of the product in select areas, and we ...

SPX

As the Senior technical support supervisor on this campus, you will be responsible for delivering IT services to end users in alignment with service level targets for incident resolution and request ...

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Senior Technical Support information

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$33.5K

$110.7K

$228.5K

How much do senior technical support jobs pay per year?

As of Jun 4, 2026, the average yearly pay for senior technical support in the United States is $110,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

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What states have the most Senior Technical Support jobs? States with the most job openings for Senior Technical Support jobs include:
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Senior Technical Support jobs near you
Senior Technical Support

Senior Technical Support

ICONMA

Manhattan, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Our Client, a Financial company, is looking for a Senior Technical Support for their New York, NY location.
Responsibilities:

  • Technical Support:
  • Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
  • Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
  • Install, configure and maintain operating systems, software applications and peripheral devices.
  • User Assistance:
  • Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
  • Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
  • Documentation and Knowledge Sharing:
  • Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
  • Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
  • Continues Learning:
  • Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions

Requirements:
  • High School Diploma, GED or equivalent certification
  • Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageous
  • Strong problem-solving skills
  • Excellent communication and interpersonal skills
  • Patience and ability to convey technical information to non technical users
  • Understanding of cabling (testing, running, repairing)
  • Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
  • Knowledge of hardware components and basic networking concepts
  • Ability to work independently and as part of a team
  • Preferred Qualifications:
  • Bachelor's Degree
  • 5+ years of experience as an IT Professional (tech support)
  • 2+ years of experience using Google Suite

Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.
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About ICONMA

Sourced by ZipRecruiter

ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Troy, MI, US

Year founded

2000

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