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Technical Support Manager Jobs (NOW HIRING)

Medihill

Technical Support Manager

Bensalem, PA · On-site

The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves ...

STAHL

Technical Support Manager

Washington, DC · On-site

Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...

ERMC

Technical Support Manager

Houston, TX · On-site

header text title__icon fv fv-address-book-o fa-fw"> General information Job Title Technical Support Manager Date Monday, January 5, 2026 Posting City Houston Posting State Texas Exempt or Non-Exempt ...

Full Swing Golf Inc

Technical Support Manager

Carlsbad, CA · On-site

$100K - $140K/yr

We are looking for a results-driven Technical Support Manager with a strong background in leading high-performing technical support teams, improving operational efficiency, and delivering exceptional ...

Full Swing Golf, Inc.

Technical Support Manager

Carlsbad, CA · On-site

$100K - $140K/yr

We are looking for a results-driven Technical Support Manager with a strong background in leading high-performing technical support teams, improving operational efficiency, and delivering exceptional ...

Omilia

Technical Support Manager

The Role We are looking for a Senior Technical Support Manager to lead our AMER support team based in the USA & Costa Rica. This is a balanced people-and-technology role: you will lead a distributed ...

Wiza

Technical Support Manager

New York, NY · On-site +1

As our Technical Support Manager, you will own the support function for our PLG user base end-to-end. You are stepping into a functioning operation, Fin AI is already live and handling the majority ...

PROSOFT

Technical Support Manager

Montevallo, AL · On-site

$125K - $130K/yr

Technical Support Manager (TSM) Location: Mobile, Alabama SECRET clearance required CompTIA Security + required The TSM shall provide system Deficiency Records Management Support and must be Security ...

Sigma Computing

Technical Support Manager

New York, NY

$140K - $170K/yr

... focused manager to lead a team of high energy Support Engineers. In this role you will be ... technical field. This requirement is a minimum and cannot be substituted by work experience alone.

Sigma Computing

Technical Support Manager

San Francisco, CA · On-site

$140K - $170K/yr

... technical field. This requirement is a minimum and cannot be substituted by work experience alone ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

MXR Imaging, Inc.

Technical Support Manager

Reno, NV

Technical Support-MRI Engineers will travel and execute all required service requests, including ... Supports company-wide initiatives, policies and procedures, including Quality Management System ...

SkySource Solutions

Be Seen First

Generator Technical Support Manager

Orlando, FL · On-site

$150K - $180K/yr

Generator Technical Support Manager (Direct Hire) Location: Orlando, FL (Hybrid - In-Office Preferred) Also open to candidates near major U.S. airports (e.g., Houston, TX; Savannah, GA) with ability ...

STAHL

Senior Technical Support Manager

Washington, DC · On-site

$128K - $177K/yr

Senior Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...

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$85.9K

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How much do technical support manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is a technical manager's salary?

The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
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Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

Technical Support Manager

Integrity Technical Services

Twinsburg, OH

$70K - $85K/yr

Other

Posted 18 days ago

Job description

Technical Support Manager - Macedonia, OH - JOB 26-00389 Salary Range: $70K - $85K Full-time Permanent Position with Benefits A NEO elevator company is seeking to add a Technical Support Manager to their team. REQUIREMENTS Bachelor's degree in an engineering field or related Open to domestic travel 2 to 4 days per month Has or can acquire passport for once per year international travel 3+ years of mechanical product support preferred Troubleshoot, install, diagnose customer problems. Support customer/staff with procedural documentation Process warranty claims Order parts Monitor time lines Support new product lines Candidates are required to pass a Criminal Background Check and a 10 Panel Drug Screen.

Only U.S. Citizens or persons with a Green Card work permit may apply. Due to the large amount of resumes we expect to receive only the most qualified candidates will be contacted.

We will retain all other resumes for any future job considerations. Integrity Technical Services, Inc. 14 Whitehall Drive Suite 102 Akron, Ohio 44278 Toll Free: 1-888-262-3226 Akron: 330-633-6500 Cleveland: 440-257-3232 Website: www.integrityjobs.com (To view all of our open positions please visit our website) Integrity Technical Services, Inc.

does not charge a fee for finding anyone a job. Integrity Technical Services is an Equal Opportunity Employer.

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