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Technical Support Manager Jobs (NOW HIRING)

STAHL

Technical Support Manager

Washington, DC

Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...

Medix

Technical Support Manager

Scottsdale, AZ · On-site

$30 - $34/hr

Job Summary Our client is seeking a Technical Support Manager responsible for acting as the primary point of contact for technical requests, managing and resolving incoming tickets, and handling a ...

Sigma Computing

Technical Support Manager

New York, NY

$140K - $170K/yr

... focused manager to lead a team of high energy Support Engineers. In this role you will be ... technical field. This requirement is a minimum and cannot be substituted by work experience alone.

STAHL

Senior Technical Support Manager

Washington, DC · On-site

$128K - $177K/yr

Senior Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New ...

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Technical Support Manager information

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$29.5K

$85.9K

$147.5K

How much do technical support manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
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Who are the top companies hiring for Technical Support Manager jobs? The top employers for Technical Support Manager jobs are:
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Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 57% Full Time, 39% Part Time, 2% Contract, and 1% Nights. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.
Technical Support Manager

Technical Support Manager

Integrity Technical Services

Twinsburg, OH • On-site

$70K - $85K/yr

Other

Posted 8 days ago

Job description

Technical Support Manager - Macedonia, OH - JOB 26-00389 Salary Range: $70K - $85K Full-time Permanent Position with Benefits A NEO elevator company is seeking to add a Technical Support Manager to their team. REQUIREMENTS Bachelor's degree in an engineering field or related Open to domestic travel 2 to 4 days per month Has or can acquire passport for once per year international travel 3+ years of mechanical product support preferred Troubleshoot, install, diagnose customer problems. Support customer/staff with procedural documentation Process warranty claims Order parts Monitor time lines Support new product lines Candidates are required to pass a Criminal Background Check and a 10 Panel Drug Screen.

Only U.S. Citizens or persons with a Green Card work permit may apply. Due to the large amount of resumes we expect to receive only the most qualified candidates will be contacted.

We will retain all other resumes for any future job considerations. Integrity Technical Services, Inc. 14 Whitehall Drive Suite 102 Akron, Ohio 44278 Toll Free: 1-888-262-3226 Akron: 330-633-6500 Cleveland: 440-257-3232 Website: www.integrityjobs.com (To view all of our open positions please visit our website) Integrity Technical Services, Inc.

does not charge a fee for finding anyone a job. Integrity Technical Services is an Equal Opportunity Employer.

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