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Technical Support Manager Jobs in Utah (NOW HIRING)

Flex Dental

Technical Support Manager

Provo, UT · On-site

... management system. Our commitment to meaningful functionalities and innovative automation ... JOB QUALIFICATIONS * 3+ years of leadership experience in Customer Support/Technical Support

Weave

Technical Support

Lehi, UT · On-site

We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a ...

Collabera

Technical Support

Salt Lake City, UT · On-site

Location Salt Lake City, UT - 84184 Job Title Technical Support / Help Desk Support Duration 10+ Months (High possibility of extension) Shift Timing : Mon-Fri (04:30PM - 1.00AM) * Exemplifies ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... ACD/IVR, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound ...

Kiongroup

Technical Support Associate

Salt Lake City, UT · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Anrok, Inc

Technical Support Specialist

Salt Lake City, UT · On-site

$80K - $100K/yr

Anrok is hiring a Technical Support Specialist to be on the front line of our customer experience. You will become an expert in Anrok's product and support process, help customers resolve technical ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

If you get a kick out of supporting local businesses, love great software, and want to be part of a ... run and manage their stores. The ideal candidate will be a technical, critical thinker who ...

Collabera

Technical Support - French

Salt Lake City, UT · On-site

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... technical solutions to meet user needs. * Possesses expertise in the business unit(s) they support ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Utah

Technical Support Manager information

See Utah salary details

$26.9K

$78.2K

$134.3K

How much do technical support manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for technical support manager in Utah is $78,213.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,700.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Utah? The most popular types of Technical Support jobs in Utah are:
What are popular job titles related to Technical Support Manager jobs in Utah? For Technical Support Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Utah look for? The top searched job categories for Technical Support Manager jobs in Utah are:
What cities in Utah are hiring for Technical Support Manager jobs? Cities in Utah with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Utah as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $78,213 per year, or $37.6 per hour.

Technical Support Manager

Flex Dental

Provo, UT • On-site

Full-time

Posted 13 days ago

Job description

About Flex Dental:
At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental's practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.
Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.
JOB RESPONSIBILITIES
ESSENTIAL DUTIES
  • Lead, coach, and develop the Customer Support team to deliver exceptional customer experiences and achieve departmental goals.
  • Conduct regular one-on-one meetings, performance reviews, coaching sessions, and career development conversations.
  • Foster a culture of accountability, collaboration, continuous learning, and customer advocacy.
  • Oversee daily support operations, ensuring timely resolution of customer inquiries, escalations, and service requests.
  • Monitor team performance, quality, customer satisfaction, and operational metrics to identify trends and drive continuous improvement.
  • Serve as the primary escalation point for complex customer issues, partnering with internal teams to resolve customer-impacting problems.
  • Analyze support trends, recurring customer issues, and operational data to identify opportunities for process improvement and reduce future customer effort.
  • Maintain support documentation, workflows, and knowledge base content to ensure accurate and consistent support delivery.
  • Partner with Product, Engineering, Sales, Customer Success, and Implementation to communicate customer feedback, improve product quality, and support new releases.
  • Assist with hiring, onboarding, workforce planning, scheduling, and resource planning.
  • Provide direct customer support during high-volume periods or critical customer situations.
  • Perform other duties and special projects as assigned.

JOB QUALIFICATIONS
  • 3+ years of leadership experience in Customer Support/Technical Support
  • Demonstrated success leading and developing high-performing customer support teams.
  • Ability to prioritize multiple initiatives in a fast-paced environment.
  • Experience using Zendesk ticketing system and reporting tools.

KNOWLEDGE AND SKILLS
  • Strong leadership, coaching, and employee development skills
  • Excellent interpersonal and conflict resolution abilities
  • Customer-first mindset with a commitment to service excellence
  • Strong analytical skills with the ability to interpret support metrics and make data-driven decisions
  • Excellent organizational and time management skills
  • Ability to build collaborative cross-functional partnerships
  • Strong written and verbal communication skills
  • Comfortable working in a fast-paced, changing environment
  • Proficiency with Windows and macOS operating systems
  • General understanding of networking, hardware, SaaS applications, and technical troubleshooting concepts

PHYSICAL ACTIVITIES
This position primarily requires sitting, working at a computer, and communicating with customers and
employees. Occasional standing, walking, and lifting up to 15 pounds may be required.

Apply