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Technical Support Manager Jobs in Utah (NOW HIRING)

Weave

Technical Support

Lehi, UT · On-site

We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a ...

Collabera

Technical Support

Salt Lake City, UT · On-site

Location Salt Lake City, UT - 84184 Job Title Technical Support / Help Desk Support Duration 10+ Months (High possibility of extension) Shift Timing : Mon-Fri (04:30PM - 1.00AM) * Exemplifies ...

Pattern

Technical Support Specialist

Lehi, UT

... management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of ... Technical Support & Triage * Own technical support end-to-end, including escalations and high ...

Pattern

Technical Support Specialist

Lehi, UT · On-site

... management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of ... Technical Support & Triage * Own technical support end-to-end, including escalations and high ...

Pattern

Technical Support Specialist

Lehi, UT · On-site

... management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of ... Technical Support & Triage * Own technical support end-to-end, including escalations and high ...

B&L Custom Computers

Technical Support Technician

Ogden, UT · On-site

$36K - $46K/yr

The Technical Support Technician will provide essential troubleshooting and support within a cross-functional IT team, focusing on Windows-based systems and mixed operating system environments. This ...

Liberty Safe

Technical Support

Payson, UT

$16/hr

Additional tasks assigned by Customer Service Manager REQUIREMENTS * Strong work ethic * Excellent written and verbal communication skills. * Ability to type at least 30 WPM. * Solid phone etiquette ...

Stem Xpert

Service/technical Support

Salt Lake City, UT · On-site

Service Support Location: Salt Lake City, UT Duration: 3 months temp to perm. Job Responsibilities: Responsible for providing the first-line of telephone technical support of hardware, systems, and ...

Collabera

Technical Support - French

Salt Lake City, UT · On-site

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... technical solutions to meet user needs. * Possesses expertise in the business unit(s) they support ...

JobNimbus

Technical Support Specialist

Lehi, UT · On-site

Ability to manage multiple conversations and priorities without dropping the ball * Excellent ... your technical and communication skills so you can provide better, faster support. * Team ...

JobNimbus

Technical Support Specialist

Lehi, UT · On-site

Ability to manage multiple conversations and priorities without dropping the ball * Excellent ... your technical and communication skills so you can provide better, faster support. * Team ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

If you get a kick out of supporting local businesses, love great software, and want to be part of a ... run and manage their stores. The ideal candidate will be a technical, critical thinker who ...

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All JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Utah

Technical Support Manager information

See Utah salary details

$26.9K

$78.2K

$134.3K

How much do technical support manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for technical support manager in Utah is $78,213.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,700.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is a technical manager's salary?

The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Utah? The most popular types of Technical Support jobs in Utah are:
What are popular job titles related to Technical Support Manager jobs in Utah? For Technical Support Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Utah look for? The top searched job categories for Technical Support Manager jobs in Utah are:
What cities in Utah are hiring for Technical Support Manager jobs? Cities in Utah with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Utah as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,213 per year, or $37.6 per hour.
Technical Support Representative

Technical Support Representative

Guitar Center

Draper, UT • On-site

Full-time

Posted 12 days ago

Guitar Center rating

5.8

Company rating: 5.8 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

390th of 714 rated retailers

Job description

PURPOSE OF THE JOB

The Technical Support Representative provides customer service support to both internal and external customers. This role assists with order-related issues, special order requests, shipping claims, warranty claims, collections, private brand support, and other customer service functions as assigned. The position requires strong communication skills, attention to detail, problem-solving ability, and the ability to work effectively across departments, vendors, and business partners.

KEY RESPONSIBILITIES

Customer Experience & Support

  • Communicate with internal and external customers by phone and email regarding order issues, service requests, and customer concerns.
  • Research, resolve, and follow up on customer order issues by coordinating with third-party vendors and internal business partners.
  • Provide timely, accurate, and professional support while maintaining a customer-focused approach.
  • Meet service level agreements, contact-per-hour expectations, and other performance goals established by management.
  • Perform additional duties as assigned.
  • Adhere to service level agreements and contacts per hour goals set by management

This position will support one of the following specialty areas:

Private Brands Support

  • Handle inbound calls and emails from customers and stores contacting Private Brand companies.
  • Provide technical support, answer warranty-related questions, process replacement parts requests, and assist with product repairs.
  • Support warranty-related needs for select vendors and Asurion.

Resolutions Support

  • Contact customers regarding unpaid gear shipments, short payments, or advance returns that were not returned.
  • Provide support to warehouses for return-related issues and escalated shipping requests.
  • Partner with CYCCOM and store teams to resolve complex order issues.
  • Assist with customer loyalty point issues within CCC.

Shipping Support

  • Manage claims with shipping carriers for lost or damaged packages caused by carrier error.
  • Process re-route requests, return-to-shipper requests, and related shipping actions.
  • Support issues involving international shipping through Borderfree.
  • Resolve issues related to drop-ship orders shipped directly from vendors to customers.

Special Orders Support

  • Coordinate with vendors and inventory teams to determine pricing, availability, and SKUs for special order items.
  • Provide accurate updates and support related to special order requests.

Digital Tools & AI Optimization

  • Begin leveraging AI-based tools and resources to improve efficiency and support customer service processes.
  • Accurately document customer interactions and maintain data integrity within business systems.
  • Navigate technology systems, equipment, and computer programs required to support customer communication, service, and business needs.
  • Maintain proficient typing speed and accuracy.

Team Contribution

  • Collaborate with team members to share knowledge, resolve issues, and improve overall team performance.
  • Contribute to a positive, supportive, and team-oriented work environment.
  • Work effectively with internal departments, external vendors, stores, and customers to accomplish shared goals.

What Guitar Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Guitar Center logo

About Guitar Center

Sourced by ZipRecruiter

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Westlake Village, CA, US

Year founded

1964

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