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Technical Support Manager Jobs in Bountiful, UT (NOW HIRING)

Collabera

Technical Support

Salt Lake City, UT · On-site

Location Salt Lake City, UT - 84184 Job Title Technical Support / Help Desk Support Duration 10+ Months (High possibility of extension) Shift Timing : Mon-Fri (04:30PM - 1.00AM) * Exemplifies ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... ACD/IVR, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound ...

Kiongroup

Technical Support Associate

Salt Lake City, UT · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Anrok, Inc

Technical Support Specialist

Salt Lake City, UT · On-site

$80K - $100K/yr

Anrok is hiring a Technical Support Specialist to be on the front line of our customer experience. You will become an expert in Anrok's product and support process, help customers resolve technical ...

Collabera

Technical Support - French

Salt Lake City, UT · On-site

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... technical solutions to meet user needs. * Possesses expertise in the business unit(s) they support ...

Biolite

Technical Support Specialist I

Midvale, UT

$20 - $23/hr

Technical Support Specialist I Hours: Full-time, 7:00 AM - 4:00 PM MST Location: Midvale, UT (On ... Customer Service Manager, Operations Compensation: A base hourly salary of $20-$23, depending on ...

Biolite

Technical Support Specialist I

Midvale, UT · On-site

$20 - $23/hr

Technical Support Specialist I Hours: Full-time, 7:00 AM - 4:00 PM MST Location: Midvale, UT (On ... Customer Service Manager, Operations Compensation: A base hourly salary of $20-$23, depending on ...

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Technical Support Manager information

See Bountiful, UT salary details

$27.8K

$81K

$139K

How much do technical support manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for technical support manager in Bountiful, UT is $80,988.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $98,000.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
What cities near Bountiful, UT are hiring for Technical Support Manager jobs? Cities near Bountiful, UT with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Technical Support Engineering Manager

Technical Support Engineering Manager

Overjet

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Lead the Future of Dentistry.
Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we're looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, there's no better place to accelerate your career. Come join us!
The Role
Overjet's Support Engineering team is the frontline technical layer for our Vision, Iris, and RCM products, the AI and workflow platforms that power diagnostics and revenue cycle operations for dental practices. Customers come to us with hard technical problems: sensor malfunctions, integration failures, log-level debugging, configuration issues. We're looking for a Support Engineering Manager to scale this function.
This is a hands-on, player-coach role. You'll manage the team day-to-day while staying close enough to the work to jump into escalations, dig into logs, and coach through real problems, not just from a dashboard. This is a greenfield opportunity: you'll define the playbooks, triage processes, and technical standards for the function from the ground up, with a clear path to a director-level role as we continue to grow and launch new products.
Responsibilities
  • Team Leadership & Development
    • Lead, coach, and develop a team of 9 Technical Support Engineers, setting a high bar for technical depth, responsiveness, and customer impact
    • Mentor the team on technical troubleshooting (log analysis, configuration issues, sensor/integration debugging) and on communicating clearly with non-technical customers
    • Build a culture of ownership and urgency, where escalations are driven to resolution quickly and thoughtfully
  • Operational Performance & AI-Driven Tooling
    • Own SLA performance for the team, delivering a better, faster experience for customers
    • Own the roadmap for AI-assisted triage, from tuning Intercom's Fin agent to evaluating or building internal debugging copilots, and make the build-vs-buy case as our tooling matures
    • Design repeatable triage processes and playbooks tailored to different customer segments and products
    • Continuously identify friction and waste in current workflows, and ship process and tooling improvements quickly
  • Cross-Functional Collaboration
    • Partner closely with Engineering to define how technical escalations are routed, tracked, and resolved
    • Represent the voice of the customer in engineering and product conversations, helping teams understand the support impact of technical decisions
    • Collaborate with Customer Success and onboarding teams to ensure smooth handoffs and a consistent customer experience across the lifecycle
    • Push for clarity and decisive tradeoffs when priorities compete across teams

Qualifications
  • 2-3 years of people management experience in a technical support, support engineering, or field engineering function
  • Comfortable being the most technical person in the room when needed - reading logs, reasoning through integration failures, and building credibility with engineers, not just relaying tickets
  • You build genuine trust with customer stakeholders - clinicians, practice ops leaders, IT teams - so that even hard conversations (downtime, data issues, billing) strengthen the relationship rather than erode it
  • Experience deploying or evaluating AI tooling in a support or ops context (e.g., agentic triage, LLM-based debugging assistants) strongly preferred
  • Experience supporting sensor-based hardware or similarly technical/regulated products is a plus
  • Experience with Intercom is a plus
  • You've led a team through a high-stakes incident or major customer-impacting escalation and come out the other side with a better process, not just a resolved ticket
  • Strong cross-functional instincts. You know how to advocate for customers with Engineering and Product without slowing either team down
  • Clear, direct communication style, both with customers and internally

Why Overjet?
  • Competitive Compensation and Equity
  • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
  • 401k plans with a matching program
  • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
  • Life and AD+D Insurance
  • 8 weeks Paid Parental Leave
  • Optional HSA with Employer contribution
  • Flexible Time Off and company paid holidays
  • Annual Learning and Development Stipend

Our Hybrid Workplace
We have a unique hybrid workplace at Overjet - which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these "geo-hubs" come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
Our People Team is happy to answer any questions about what hybrid work means for your specific role!
Overjet's Values
  • Excellence: Aim Higher
  • Velocity: Quickly Deliver Results
  • Ownership: Go the Extra Mile
  • Win-win: Care Deeply

Company Recognition
  • Included on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston
  • #4 on FastCompanys's Most Innovative Companies list in Healthcare for 2026
  • Named one of the TIME Best Inventions of 2024
  • Recognized in Newsweek's Most Loved Workplaces in America 2024
  • Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In
  • Recognized as one of the Top Startups of 2023 by LinkedIn
  • Included on the definitive 2022 Forbes AI 50

EEOC
Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

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