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Technical Support Manager Jobs in Bountiful, UT (NOW HIRING)

ABB

VFD Technical Support Specialist

UT · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

New

401GO

Tenant Support Manager

Sandy, UT · On-site +1

Tenant Support Manager Job Type: Full-time Pay: Salary Location: United States (Remote/Hybrid ... Ability to translate complex compliance concepts clearly for non-technical audiences, including ...

Tech9

Tenant Support Manager

Sandy, UT · On-site

$70 - $110/hr

The Tenant Support Manager (TSM) is a specialized support role within 401GO's Enterprise Platform ... Ability to translate complex compliance concepts clearly for non-technical audiences, including ...

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Technical Support Manager information

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How much do technical support manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for technical support manager in Bountiful, UT is $80,988.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $98,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Bountiful, UT are hiring for Technical Support Manager jobs?

Cities near Bountiful, UT with the most Technical Support Manager job openings:

Technical Support Manager jobs near you

Technical Support Specialist

JobNimbus

Salt Lake City, UT

Full-time

Re-posted 6 days ago

Job description

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you'll even land a new job!

Mission

Be the guide every contractor needs when the road gets rocky. As a Technical Support Specialist at JobNimbus, you are on the front lines of our customer experience, the person who turns frustration into confidence and confusion into clarity. You will troubleshoot software issues, share best practices, and make sure every user who reaches out leaves better equipped than when they arrived. World-class support is not just a goal here, it is the standard.

What You'll Be Doing

  • Handle live chats, calls, and emails with professionalism and genuine care for the customer on the other end
  • Troubleshoot and resolve software issues efficiently, escalating when needed and always following through
  • Become a true JobNimbus expert so you can guide customers and internal teams with confidence
  • Hit your resolution targets, aiming for 18 tickets per day while maintaining quality at every step
  • Contribute to process improvements by collaborating cross-functionally and sharing feedback that makes the product and experience better
  • Guide users on best practices so they get the most out of JobNimbus
  • Show up for the team at company events and trade shows when the time comes

What Makes You the Hero for This Job

  • You communicate clearly and professionally across email, chat, and phone without missing a beat
  • You are a natural problem solver who digs into issues rather than passing them along
  • You are patient, empathetic, and energized by helping people, even on the hard days
  • You learn fast and take product knowledge seriously because you know it is your most important tool
  • You are a team player who looks for ways to make things better for everyone, not just your own queue
  • You thrive in a metrics-driven environment and take ownership of your numbers

Superpowers

  • Customer Obsession. Every interaction is a chance to make someone's day better. You lead with empathy, communicate with clarity, and never leave a customer hanging.
  • Extreme Ownership. You own your tickets, your resolution rate, and your CSAT score. When something falls through the cracks, you are the one who notices and fixes it.
  • Self Awareness. You do not just solve problems, you help prevent them. You share feedback, flag recurring issues, and collaborate to make the experience better for every customer who comes after.
  • Proactive Learning. You treat JobNimbus knowledge like a superpower because it is. The deeper you know the product, the faster and better you can help.
  • Team Commitment. Great support is a team sport. You share what you learn, lift up your teammates, and contribute to a culture where a 4-star rating is the floor, not the ceiling.

Your First 90 Days

In your first 30 days, you will immerse yourself in the JobNimbus platform, get trained up, and start handling live chats, calls, and emails alongside the team. By 90 days, you will be resolving tickets at or above 90% of the team average, contributing to same-day resolutions, and operating as a trusted, confident member of the support team.

Mentor

Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography, celebrating birthdays, the Red Sox, and recruiting.