Technical Support Manager Jobs (NOW HIRING)

Nalco Water, an Ecolab Company, is seeking an Executive Area Technical Support Manager (Industry Technical Consultant – Water) for our Food & Beverage Division. If you are passionate about implementing new technology, helping to troubleshoot and solve complex client problems, training technical sales reps, can recommend process treatment programs for sales representatives, and more, we invite you to apply! This is your opportunity to join a large growing company offering a competitive base salary, bonus structure and benefits.

As an Industry Technical Consultant, you will be primarily responsible for implementing new technology, transitioning new business, supporting existing applications and assisting sales representatives in making technical related sales calls and presentations. You will research, identify and define market and product application opportunities for customers with the industry and assist in developing and implementing marketing plans to capture identified sales opportunities.

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact with a company that is passionate about your career development
• Paid training held in the field and at Nalco Water Headquarters in Naperville, IL
• Enjoy a flexible, independent work environment
• Receive a non-decaled company vehicle for business and personal use
• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!

What You Will Do:

• Assists sales representatives and Corporate Account Managers in making industry-specific technical/application related sales calls and presentations in specific product and market applications
• Researches, identifies, and defines market and product application opportunities within a specific industry, for specific customers or groups of customers
• Develops plans in conjunction with the field and other SBU members to capture identified sales opportunities
• Conducts on-site audits to assess and solve customer problems or meet customer requirements
• Provides on-the-job product and sales training as appropriate and identifies training and reference materials needed for field sales training programs
• Work with marketing and sales stakeholders to identify new product and program applications and appropriate training
• Coach individuals in the organization on processes, applications, technologies, and value documentation

Position Details:

• This position is remote.
• Territory covers the United States
• Targeted accounts in the Food & Beverage Space
• Up to an average 70% overnight travel required

Minimum Qualifications:

• Bachelor’s Degree in related technical discipline
• 8-10+ years of successful technical implementation, production management, process engineering, technical sales, or field sales support experience
• Proficiency with MS Office Applications and the ability to learn, and utilize, various digital applications
• Must have a valid Driver's License and acceptable Motor Vehicle Record
• No immigration sponsorship offered for this role

Preferred Qualifications:

• BS/MS/PhD in Engineering (Chemical, Mechanical, Civil, etc.) or Life Sciences (Biology, Chemistry, Biochemistry, etc.)
• Self-motivated, proactive, results-oriented professional with an ability to work with minimum direction
• Strong Mechanical Aptitude and a basic understanding of Chemistry fundamentals
• Ideally experience with:
  • Comprehensive Beverage, Brewing, and Aseptic Units Operations
  • Detailed knowledge of Beverage, Brewing and Aseptic CIP fundamentals
  • Operational and sanitation-related knowledge of associated equipment
• Excellent team orientation, proactivity and sense of urgency in supporting business growth and market leadership through differentiated technology and expertise
• Ability to quickly establish technical credibility and form interpersonal relationships
• Prior experience with, or willingness to represent Nalco Water in various Industry Trade Organizations, including participation on committees, authoring and delivering technical papers
• Experience with process instrumentation and industrial automation systems
• Effective Communication Skills
• Other languages proficiency (Spanish, other)

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

Annual or Hourly Compensation Range

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Our Commitment to a Culture of Inclusion & Belonging
At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.