As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... You will oversee the support process, manage escalations, and collaborate with cross-functional ...
Quick apply
As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... You will oversee the support process, manage escalations, and collaborate with cross-functional ...
As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... You will oversee the support process, manage escalations, and collaborate with cross-functional ...
Quick apply
As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... You will oversee the support process, manage escalations, and collaborate with cross-functional ...
Manager, Technical Support
Seattle, WA · On-site
$90K - $160K/yr
The Role This Manager is accountable for building and leading a team of Technical Support Engineers who serve our customers, manage escalations, mentor and provide assistance to the rest of the ...
Manager, Technical Support
Seattle, WA · On-site
$90K - $160K/yr
The Role This Manager is accountable for building and leading a team of Technical Support Engineers who serve our customers, manage escalations, mentor and provide assistance to the rest of the ...
As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... You will oversee the support process, manage escalations, and collaborate with cross-functional ...
Quick apply
As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... You will oversee the support process, manage escalations, and collaborate with cross-functional ...
Technical Support Supervisor
Salem, OR · On-site
As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... You will oversee the support process, manage escalations, and collaborate with cross-functional ...
Technical Support Supervisor
Salem, OR · On-site
As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... You will oversee the support process, manage escalations, and collaborate with cross-functional ...
Manager, Technical Support
Seattle, WA · On-site +1
$90K - $160K/yr
The Role This Manager is accountable for building and leading a team of Technical Support Engineers who serve our customers, manage escalations, mentor and provide assistance to the rest of the ...
Manager, Technical Support
Seattle, WA · On-site +1
$90K - $160K/yr
The Role This Manager is accountable for building and leading a team of Technical Support Engineers who serve our customers, manage escalations, mentor and provide assistance to the rest of the ...
As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... You will oversee the support process, manage escalations, and collaborate with cross-functional ...
Quick apply
As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of ... You will oversee the support process, manage escalations, and collaborate with cross-functional ...
Manager, Technical Support
Bingen, WA · On-site
Airbus Helicopters, Inc. is searching for a Manager, Technical Support to pioneer and scale our frontline technical support operations for the Flexrotor UAS platform. This high-stakes role features a ...
Manager, Technical Support
Bingen, WA · On-site
Airbus Helicopters, Inc. is searching for a Manager, Technical Support to pioneer and scale our frontline technical support operations for the Flexrotor UAS platform. This high-stakes role features a ...
Airbus Helicopters, Inc. is searching for a Manager, Technical Support to pioneer and scale our frontline technical support operations for the Flexrotor UAS platform. This high-stakes role features a ...
Airbus Helicopters, Inc. is searching for a Manager, Technical Support to pioneer and scale our frontline technical support operations for the Flexrotor UAS platform. This high-stakes role features a ...
Manager, Technical Support
Waukesha, WI · On-site
Manage escalated and highly escalated technical support and service requests from various departments * Providetechnical guidance for the development of CES training materials, manuals, and other new ...
Manager, Technical Support
Waukesha, WI · On-site
Manage escalated and highly escalated technical support and service requests from various departments * Providetechnical guidance for the development of CES training materials, manuals, and other new ...
Manager, Technical Support
Bingen, WA · On-site
Airbus Helicopters, Inc. is searching for a Manager, Technical Support to pioneer and scale our frontline technical support operations for the Flexrotor UAS platform. This high-stakes role features a ...
Manager, Technical Support
Bingen, WA · On-site
Airbus Helicopters, Inc. is searching for a Manager, Technical Support to pioneer and scale our frontline technical support operations for the Flexrotor UAS platform. This high-stakes role features a ...
The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical Support team in a fast-paced, customer-focused, 24/7 payments environment. This role oversees the daily ...
Quick apply
The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical Support team in a fast-paced, customer-focused, 24/7 payments environment. This role oversees the daily ...
Work with Technical Support manager to ensure and find solutions to more complex issues * Perform other duties assigned by the Technical Support Manager Qualifications * Excellent written and ...
Work with Technical Support manager to ensure and find solutions to more complex issues * Perform other duties assigned by the Technical Support Manager Qualifications * Excellent written and ...
The Executive & Site Lead Technical Support Manager is responsible for leading the Executive Tech Services (ETS) site leadership team and maintaining overall accountability for the delivery of 24/7 ...
The Executive & Site Lead Technical Support Manager is responsible for leading the Executive Tech Services (ETS) site leadership team and maintaining overall accountability for the delivery of 24/7 ...
The Executive & Site Lead Technical Support Manager is responsible for leading the Executive Tech Services (ETS) site leadership team and maintaining overall accountability for the delivery of 24/7 ...
The Executive & Site Lead Technical Support Manager is responsible for leading the Executive Tech Services (ETS) site leadership team and maintaining overall accountability for the delivery of 24/7 ...
Technical and Client Support Manager
Berkeley, CA · On-site
$75K - $85K/yr
PSR is seeking a passionate and versatile Technical and Client Support Manager to serve as a primary bridge between Kwaray's technical platform, its institutional clients, faculty, and learners. This ...
Quick apply
Technical and Client Support Manager
Berkeley, CA · On-site
$75K - $85K/yr
PSR is seeking a passionate and versatile Technical and Client Support Manager to serve as a primary bridge between Kwaray's technical platform, its institutional clients, faculty, and learners. This ...
Technical and Client Support Manager
Berkeley, CA · On-site
$75K - $85K/yr
PSR is seeking a passionate and versatile Technical and Client Support Manager to serve as a primary bridge between Kwaray's technical platform, its institutional clients, faculty, and learners. This ...
Quick apply
Technical and Client Support Manager
Berkeley, CA · On-site
$75K - $85K/yr
PSR is seeking a passionate and versatile Technical and Client Support Manager to serve as a primary bridge between Kwaray's technical platform, its institutional clients, faculty, and learners. This ...
This is a dual role manager position, involving significant technical responsibilities as well. Our ... Supporting department initiatives, recruiting, technology roadmap creation, cross-campus/sector ...
This is a dual role manager position, involving significant technical responsibilities as well. Our ... Supporting department initiatives, recruiting, technology roadmap creation, cross-campus/sector ...
Engineering Technical Support Manager 2-Annapolis,Maryland
Dunkirk, MD · On-site
$139K - $209K/yr
This is a dual role manager position, involving significant technical responsibilities as well. Our ... Supporting department initiatives, recruiting, technology roadmap creation, cross-campus/sector ...
Engineering Technical Support Manager 2-Annapolis,Maryland
Dunkirk, MD · On-site
$139K - $209K/yr
This is a dual role manager position, involving significant technical responsibilities as well. Our ... Supporting department initiatives, recruiting, technology roadmap creation, cross-campus/sector ...
This is a dual role manager position, involving significant technical responsibilities as well. Our ... Supporting department initiatives, recruiting, technology roadmap creation, cross-campus/sector ...
This is a dual role manager position, involving significant technical responsibilities as well. Our ... Supporting department initiatives, recruiting, technology roadmap creation, cross-campus/sector ...
Technical Support Manager information
See salary details
$29.5K - $40.2K
0% of jobs
$40.2K - $51K
5% of jobs
$51K - $61.7K
17% of jobs
$63.2K is the 25th percentile. Wages below this are outliers.
$61.7K - $72.4K
22% of jobs
The median wage is $76K / yr.
$72.4K - $83.1K
19% of jobs
$83.1K - $93.9K
8% of jobs
$98.6K is the 75th percentile. Wages above this are outliers.
$93.9K - $104.6K
9% of jobs
$104.6K - $115.3K
6% of jobs
$115.3K - $126K
5% of jobs
$126K - $136.8K
5% of jobs
$136.8K - $147.5K
3% of jobs
$29.5K
$85.9K
$147.5K
How much do technical support manager jobs pay per year?
As of Aug 11, 2026, the average yearly pay for technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.
What is a technical support manager?
A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.
What is the difference between Technical Support Manager vs Technical Support Specialist?
| Aspect | Technical Support Manager | Technical Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT, Computer Science, or related field; often leadership experience | Associate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft) |
| Work Environment | Supervisory role overseeing support teams, managing escalations | Hands-on technical support, troubleshooting customer issues |
| Employer & Industry Usage | IT departments, tech companies, customer service centers | Help desks, technical support centers, IT service providers |
The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.
What are some common challenges faced by technical support managers, and how can they address them?
Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.
What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?
To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.
What does a technical support manager do?
A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What cities are hiring for Technical Support Manager jobs? Cities with the most Technical Support Manager job openings:
What are the most commonly searched types of Technical Support jobs? The most popular types of Technical Support jobs are:
Who are the top companies hiring for Technical Support Manager jobs? The top employers for Technical Support Manager jobs are:
What states have the most Technical Support Manager jobs? States with the most job openings for Technical Support Manager jobs include:
What job categories do people searching Technical Support Manager jobs look for? The top searched job categories for Technical Support Manager jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 25 days ago
Honeywell rating
8.3
Based on 186 frontline employees who took The Breakroom Quiz
67th of 538 rated manufacturers
Job description
Job Description
As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You will oversee the support process, manage escalations, and collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency.
You will report directly to our Technical Support Manager and you'll work out of our Salem, OR location on an On-Site work schedule.
In this role, you will impact customer experience by driving high-quality technical support services, improving team performance, and ensuring alignment with Honeywell's service standards and business objectives.
Responsibilities
KEY RESPONSIBILITIES
Qualifications
YOU MUST HAVE
WE VALUE
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: June 22, 2026.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You will oversee the support process, manage escalations, and collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency.
You will report directly to our Technical Support Manager and you'll work out of our Salem, OR location on an On-Site work schedule.
In this role, you will impact customer experience by driving high-quality technical support services, improving team performance, and ensuring alignment with Honeywell's service standards and business objectives.
Responsibilities
KEY RESPONSIBILITIES
- Lead and manage the technical support team to deliver exceptional customer service and timely resolution of technical issues.
- Oversee the escalation process and ensure effective communication between customers and internal departments such as Engineering, Product Management, and Logistics.
- Develop and implement process improvements to increase efficiency and customer satisfaction within the technical support function.
Qualifications
YOU MUST HAVE
- Minimum of 2 years of proven experience in leading technical support teams and managing customer technical issues effectively.
- Minimum of 2 years strong knowledge of technical support processes, troubleshooting methodologies, and customer service best practices.
- Minimum of 2 years' experience with support tools and technologies such as CRM systems, ticketing platforms, and knowledge bases and background in SAS.
- Ability to analyze complex technical problems, run reports in case management, and coordinate cross-functional resolution efforts.
WE VALUE
- Bachelor's degree in a relevant technical or engineering field.
- Experience in building automation or related industries.
- Strong leadership and team development skills.
- Familiarity with Honeywell products and solutions.
- Experience with ERP systems and data analysis tools.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: June 22, 2026.
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
What Honeywell employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Honeywell
Sourced by ZipRecruiter
Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.
Industry
Furniture manufacturing
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
1906