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Technical Support Manager Jobs (NOW HIRING)

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical Support team in a fast-paced, customer-focused, 24/7 payments environment. This role oversees the daily ...

Halma p.l.c

$90 - $130/hr

The Manager of Technical Support leads a team of 13 responsible for resolving customer issues across CenTrak's RTLS platform. You'll guide the team's response to inbound inquiries, escalations, and ...

Somfy

Product Technical Support Agent

Dayton, NJ · On-site

Work with Technical Support manager to ensure and find solutions to more complex issues * Perform other duties assigned by the Technical Support Manager Qualifications * Excellent written and ...

Ocean Optics

$90 - $115/hr

The Technical Support Lead combines deep technical expertise with coaching, operational excellence ... Partner with Engineering, Product Management, Quality, and Operations teams to investigate customer ...

New

Halma p.l.c

Technical Support Supervisor

Orlando, FL · On-site

$70 - $95/hr

The Technical Support Lead combines deep technical expertise with coaching, operational excellence ... Partner with Engineering, Product Management, Quality, and Operations teams to investigate customer ...

Ocean Optics

Technical Support Supervisor

Orlando, FL · On-site

$90 - $115/hr

The Technical Support Lead combines deep technical expertise with coaching, operational excellence ... Partner with Engineering, Product Management, Quality, and Operations teams to investigate customer ...

New

Halma plc

$65 - $110/hr

The Technical Support Lead combines deep technical expertise with coaching, operational excellence ... Partner with Engineering, Product Management, Quality, and Operations teams to investigate customer ...

Halma p.l.c

$70 - $95/hr

The Technical Support Lead combines deep technical expertise with coaching, operational excellence ... Partner with Engineering, Product Management, Quality, and Operations teams to investigate customer ...

Somfy

Product Technical Support Agent

Dayton, NJ · On-site

Work with Technical Support manager to ensure and find solutions to more complex issues * Perform other duties assigned by the Technical Support Manager Qualifications * Excellent written and ...

Reputation.com

Sr. Manager, Technical Support

$116K - $160K/yr

As Sr. Manager, Technical Support, you will lead global technical support operations, ensuring teams deliver efficient, high-quality experiences that resolve customer issues and build long-term trust.

Skydio, Inc

Manager, Technical Support

Close out each day with the knowledge that you've made something better What makes you a good fit: * 2+ years of progressive customer support leadership experience, including direct people management ...

HomePro

Technical Support Representative

Carrollton, TX · On-site

$20 - $24/hr

Act as the primary technical resource for internal teams and HomePro clients through inbound and ... Manage escalated support cases involving HomePro-installed systems such as security panels ...

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Technical Support Manager information

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$29.5K

$85.9K

$147.5K

How much do technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
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Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

TECHNICAL SUPPORT MANAGER (T & E)

The City of Yonkers

Yonkers, NY • On-site

$103K - $121K/yr

Full-time

Re-posted 19 days ago

Job description

TECHNICAL SUPPORT MANAGER (CONTINUOUS T & E EXAM)
Type:Full Time
SALARY YPL: $103,186 - 121,234
RESIDENCY REQUIREMENT WAIVED
DUTIES:
This position is responsible overseeing and directing the configuration, installation, implementation of network devices, PC's and other technology equipment. The work includes providing technical assistance in troubleshooting and equipment repair for devices on the network. An incumbent in this position is also responsible for researching and recommending improved hardware and software options and following the latest technological advances. While the ability to exercise independent judgement is required, general supervision is received from administrative personnel. Direct supervision is exercised over assigned personnel. Does related work as required.
TYPICAL WORK ACTIVITIES: (Illustrative Only)
  • Upgrade, repair and maintain core network infrastructure equipment, which includes switches,routers, and other related devices;
  • Install and repair physical network infrastructure cabling;
  • Purchase hardware, software, printers and all technology supply needs through various vendors while adhering to local government purchasing best practices; budget for IT and infrastructure needs; work with vendors to negotiate pricing and service contracts; supervise RFP bidding process for IT services;
  • Oversee maintenance, troubleshooting and repair of peripherals including laser printers, projectors, and other technology equipment;
  • Manage and maintain mobile devices including mobile app purchases, patches and updates;
  • Install, maintain, replace and troubleshoot VOIP-based phone systems and PA systems;
  • Provide hardware and software support to users;
  • Configure and maintain helpdesk software used to track work tickets;
  • Deploy upgrades and security patches through the helpdesk system;
  • Supervise IT staff members and provide constructive feedback and coaching; receive complaints and resolve issues;
  • Prepare activity and progress reports;
  • Assess feasibility for new or additional equipment and software;
  • Trains and supervises on-the-job training of IT staff.
MINIMUM QUALIFICATIONS:
Candidates must meet the requirements of one of the following groups on or before the date of the written test.
MINIMUM QUALIFICATIONS: EITHER
A) Graduation from a regionally accredited or New York State registered four year college or university with a Bachelor's Degree and two (2) years of experience in the installation, maintenance and technical support of computer software and hardware applications of which must have been in a supervisory capacity; or
B) Graduation from a regionally accredited or New York State registered two year college or university with an Associate's Degree and four (4) years of experience as described in (A), two (2) years of which must have been in a supervisory capacity; or
C) Graduation from high school or possession of a High School Equivalency Diploma and six (6) years of experience as described in (A) and (B), two (2) years of which must have been in a supervisory capacity; or
D) An equivalent combination of education/training and experience as defined by the limits of (A) through (C).
SUBJECT OF EXAMINATION:
The examination will consist of a rated evaluation of training and experience.
RATED EVALUATION OF TRAINING AND EXPERIENCE:
You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas:
  • Computer Programming
  • Help Desk
  • User Support
  • Microcomputer Repair
  • Network Administration
  • Data Communications
  • Telecommunications
  • Business / System Analysis
  • Website Development

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