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Technical Support Manager Jobs (NOW HIRING)

Granicus

Manager - Technical Support

Saint Paul, MN · Remote

Manager - Technical Support Location US-Remote ID 2026-10261 Category Management Position Type Full-Time Employee Type Regular Location Type Remote The Company Serving the People Who Serve the People ...

Granicus

Job Summary The Technical Support Manager is a senior position within the Granicus Technical Support organization. As a functional leader you will be responsible for all aspects of team leadership ...

Surf Internet

Technical Support Representative

La Porte, IN · On-site

$16 - $18/hr

Technical Support Manager Job Status: Non-Exempt Responsibilities: * Educate customers about our services and how they function using simple, easy to understand language. * Interact with customers in ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

This role spans both tactical oversight and long-term planning, similar to what leading technical support roles describe as merging strategic leadership with daily team management. Key ...

Litera

Manager, Technical Support

Raleigh, NC · On-site

The Manager, Customer Care will lead the frontline support function, ensuring operational ... in technical or customer support; a minimum of 2 years in leadership, ideally with SaaS or legal ...

Cyera

Technical Support Engineering Manager

Kansas City, MO · On-site +1

$140K - $160K/yr

THE OPPORTUNITY We are seeking a highly technical and engineering-driven Technical Support Engineering Manager to lead and elevate our Support organization. This leader will combine deep technical ...

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$85.9K

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How much do technical support manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for technical support manager in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team responsible for resolving technical issues for customers or internal users, ensuring timely and effective support. They coordinate support activities, develop troubleshooting procedures, and may analyze support metrics to improve service quality, often using tools like ticketing systems and requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, such as troubleshooting and FAQs, but human oversight remains essential for complex issues and customer interactions. AI enhances efficiency but does not fully replace the need for skilled support staff. Technical support roles continue to evolve with technology, emphasizing skills in managing AI tools and customer service.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is a technical manager's salary?

The salary of a Technical Support Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Factors such as certifications, technical skills, and leadership experience can influence compensation levels.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical knowledge and leadership skills.
More about Technical Support Manager jobs
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Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $85,913 per year, or $41.3 per hour.

Manufacturing Customer Success & Technical Support Manager

TASi Measurement

Largo, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Come Join Our Team:
We take pride in building quality products-and enriching the lives of those who make it possible. As a growing company, we invest in our people, our processes, and the technology that drives our success. We believe that when our team members thrive, our company thrives. We offer opportunities for career growth in a supportive, hands-on environment where your contributions make a difference every day. Most importantly, you'll be part of a positive, team-oriented culture where autonomy is earned, hard work is rewarded, and every employee's voice matters. Come grow with us and help shape our future!
Who We Are:
Pulsar Measurement is part of the TASI Measurement group and is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.
The newly restructured TASI Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASI Measurement's high repeat customer rate is due to an ability to remain close to our customers, reinforced by providing local service and complete engineered solutions and problem solving.
Being a part of TASI Measurement means having big company perks with a decentralized operating structure that enables us to remain close to our customers and their needs.
Join us on this exciting journey as we continue to expand our business.
What We Offer:
  • Competitive salaries
  • 10 paid holidays each year, vacation, sick time and volunteer time
  • 401(k) with employer match - immediately vested
  • HSA, pre-tax health savings program
  • Flexible work schedules that promote a healthy work-life balance
  • Top-tier medical, dental, and vision insurance
  • Employer-paid life insurance
  • Pet Insurance
  • Tuition Reimbursement
  • Scholarship Programs

Job Summary:
The Customer Success and Technical Support Manager is accountable for the leadership, performance and continuous improvement of Inside Sales and Technical Support functions across the Americas. The role manages a team of Sales Application Engineers and Technical Support professionals ensuring high levels of customer satisfaction, technical excellence and commercial performance. The role holds responsibility for inside sales performance, technical support delivery, forecasting accuracy, and cross-functional collaboration with Regional Sales Managers, Manufacturing and the wider TASI Measurement group.
Responsibilities:
  • Provide direct leadership and line management for all Inside Sales, Technical Support staff across the Americas, including recruitment, onboarding, performance management, development and succession planning.
  • Set, monitor and report on key performance indicators (KPIs) for inside sales and technical support ensuring service levels and commercial targets are consistently met.
  • Plan, prioritise and allocate resources to ensure effective workload management and timely customer response.
  • Own technical support service delivery, including escalation management, root cause analysis and continuous improvement initiatives.
  • Act as the primary escalation point for complex customer, technical or service-related issues.
  • Oversee ERP and tech support case development activities, ensuring data accuracy, process compliance and effective reporting.
  • Company will be implementing a CRM system this year. This role will be part of the evaluation, selection and implementation team ensuring effective utilization of the CRM.
  • Build strong working relationships with Regional Sales Managers, manufacturing teams in Long Sault (Canada), and other internal stakeholders to support sales growth and customer satisfaction.
  • Drive continuous improvement in customer experience, internal processes, systems usage and team capability.
  • Ensure compliance with relevant company policies, quality standards, health and safety requirements, and data protection obligations.
  • Participate in sales strategy discussions, operational reviews and cross-functional improvement initiatives.

Qualifications:
  • Proven experience leading inside sales and/or technical support teams within a technical or engineering-led environment.
  • Strong commercial acumen with experience of sales forecasting, pipeline management and revenue delivery.
  • Demonstrated ability to lead, motivate and develop high-performing teams.
  • Strong stakeholder management skills with the ability to influence across functions and regions.
  • Excellent written and verbal communication skills.
  • Strong problem-solving, decision-making and time management capabilities.
  • Degree qualified in Engineering or a related technical discipline, or equivalent industry experience.
  • Strong working knowledge of CRM, ERP/MRP systems and Microsoft Office applications.
  • Experience with Microsoft PowerBI Applications preferred
  • Experience operating in a North American sales and service environment.

Traits:
Demonstrates strong leadership, accountability, adaptability and integrity, with the ability to manage change, make sound decisions and lead by example in line with Pulsar Measurement's values.
Physical Demands:
This role is performed in an office environment, requiring extended periods of sitting, computer use, and frequent communication via phone and video. Occasional standing and walking may be required. Limited travel is expected, including the ability to lift up to 15-20 pounds. Travel is based on business demand and may include visits to regional offices, factories, customer sites and suppliers.
Commitment to People and Planet:
TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.
As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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