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Technical Support Manager Jobs in New York (NOW HIRING)

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

  • Medical

  • Retirement

... technical field. This requirement is a minimum and cannot be substituted by work experience alone ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

... focused manager to lead a team of high energy Support Engineers. In this role you will be ... technical field. This requirement is a minimum and cannot be substituted by work experience alone.

SOMFY Group

Product Technical Support Agent

Dayton, NJ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Work with Technical Support manager to ensure and find solutions to more complex issues * Perform other duties assigned by the Technical Support Manager Qualifications * Excellent written and ...

Somfy

Product Technical Support Agent

Dayton, NJ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Work with Technical Support manager to ensure and find solutions to more complex issues * Perform other duties assigned by the Technical Support Manager Qualifications * Excellent written and ...

SOMFY Group

Product Technical Support Agent

Dayton, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Work with Technical Support manager to ensure and find solutions to more complex issues * Perform other duties assigned by the Technical Support Manager Qualifications * Excellent written and ...

Somfy

Product Technical Support Agent

Dayton, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Work with Technical Support manager to ensure and find solutions to more complex issues * Perform other duties assigned by the Technical Support Manager Qualifications * Excellent written and ...

Next Step Systems

Technical Support Analyst

New York, NY · On-site

  • Medical

  • Retirement

  • PTO

New York NY Jobs, Technical Support Analyst, IT Analyst, LAN, WAN, Network, Support, Management, MS Office Suite, ServiceNow, IntApp Time, Citrix, VPN, iOS, iPad OS, iManage, Work 10, Document ...

STAFFWORXS

Technical Support

Basking Ridge, NJ · On-site

... manage multiple priorities effectively • Willingness to learn and adapt to new technologies and ... evolving technical support environment • Strong problem-solving skills and ability to ...

Scalence L.L.C.

Technical Support

Manhattan, NY · On-site

C. is seeking a dedicated Technical Support professional to join their team. This role requires physical attendance onsite 5 days per week in Manhattan & Bronx, focusing on resolving user-reported ...

Jimcor Agency Inc.

Technical Support

Montvale, NJ · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Technical Support person to join our team. Position Overview: The ... Manage DNS, DHCP, firewalls, VPNs, VLANs and network switches. * Administer new and existing user ...

New

Jimcor Agency Inc.

Technical Support

Montvale, NJ · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently seeking a Technical Support person to join our team. Position Overview: The ... Manage DNS, DHCP, firewalls, VPNs, VLANs and network switches. * Administer new and existing user ...

New

Celerant Tech

Technical Support Call Center Manager

Iselin, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Support Call Center Manager Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house ...

Celerant Tech

Technical Support Call Center Manager

Iselin, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Support Call Center Manager Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house ...

Tier4 Group

Technical Support Analyst

New York, NY · On-site

$20/hr

Title: Technical Support Analyst Location: New York, NY Type: Onsite (5 days onsite per week ... Remote work opportunities are extremely limited and subject to manager approval. * All training ...

Ambassador Resources

Be Seen First

Technical Support Specialist

Paramus, NJ · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Provide technical support for warranty claims, product returns, and performance issues. * Evaluate ... Manage multiple inquiries while following up to ensure full resolution. Company Description Global ...

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Technical Support Manager information

See New York salary details

$32.3K

$94K

$161.4K

How much do technical support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for technical support manager in New York is $93,992.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $113,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in New York?

The most popular types of Technical Support jobs in New York are:

What are popular job titles related to Technical Support Manager jobs in New York?

For Technical Support Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in New York look for?

The top searched job categories for Technical Support Manager jobs in New York are:

What cities in New York are hiring for Technical Support Manager jobs?

Cities in New York with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $93,992 per year, or $45.2 per hour.

Technical Support Manager

Sigma Computing

New York, NY • On-site

$140K - $170K/yr

Full-time

Medical, Retirement

Re-posted 4 days ago

Job description

We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will be responsible for hiring, developing and mentoring team members as well as delivering against key performance metrics. You'll lead process improvements for customer and partner growth, retention, and excellence, while fostering individual contributions and driving cross-functional projects that spark innovation and collaboration. You need to be comfortable working in a fast paced environment and continuously challenge the team to step outside their comfort zone.
Minimum Education Requirement
This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone.
What You Will Be Doing
  • Become a product expert. We are a data driven group and expect you to become fully proficient in Sigma.
  • Lead a team of exceptional product experts providing the Sigma user base with an excellent customer experience.
  • Hire, develop and train a strong team of Support Engineers on an ongoing basis.
  • Collaborate with cross-functional groups - Engineering, Design, Product, Customer Success, Sales, and Marketing ensuring delivery of a great customer experience.
  • Manage and develop a strategy toward key metrics: CSAT, Initial Response (IR), SLA, Time to Resolution (TTR).
  • Continuously refine processes to optimize efficiency, elevating customer support operations.
  • Uncover golden insights within Support data, translating them into actionable strategies for continuous improvement.
  • Develop a reputation for excellence, high credibility and integrity with peers across the org.
Qualifications We Are Looking For
  • 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.
  • Computer Science fundamentals. Strong domain expertise in databases and business intelligence.
  • Comfortable with CDW environment/concepts.
  • Proficient in SQL and data modeling concepts.
  • A proven track record of building trust with customers and bringing issues to resolution quickly.
  • Are curious, love to learn and to dig into new technologies and can pick them up quickly.
  • Excellent verbal and written communication skills.
Highly Desirable Skills & Experience
  • Managed a team supporting a SaaS product.
  • Experience working with Snowflake, Redshift, or BigQuery.
  • Knowledge of GCP or AWS.
  • Startup experience.

Additional Job details
The base salary range for this position is $140k - $170k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.
About us:
Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Come join us!
Benefits For Our Full-Time Employees:
  • Equity
  • Generous health benefits
  • Flexible time off policy. Take the time off you need!
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
  • Lunch Program
  • Dog friendly office

Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.
Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney.
Our Privacy Practices
When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma's Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia).
Sigma's use of AI
This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

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