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Technical Support Associate Jobs in New York (NOW HIRING)

Arrow Electronics

Technical Support Associate

Melville, NY · On-site

$36.17 - $44.21/hr

Technical Support Associate Since 1982, NIC Components (NIC), in partnership with Nippon Industries Co. Ltd., has been a global solutions provider in passive components to fuel the designs of ...

Employnet Inc

Technical Support Associate

Jersey City, NJ · On-site

$30 - $38/hr

Provide frontline technical support to end-users via phone, email, and ticketing system. * Diagnose ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...

Supermicro

Technical Support Associate

Jersey City, NJ · On-site

$70K - $90K/yr

Provide frontline technical support to end-users via phone, email, and ticketing system. * Diagnose ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...

iSoftStone

Business Support Associate

Manhattan, NY · On-site

$20/hr

iSoftStone, Inc. is seeking a Business Support Associate to join our Team! Hybrid in New York City ... Customer service, helpdesk, or technical support roles * Responding to service requests ...

iSoftStone

Associate

New York, NY · On-site

$20/hr

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

iSoftStone

Associate

New York, NY · On-site

$20/hr

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

Mindray

Technical Associate

Mahwah, NJ · On-site

$30 - $40/hr

... an experienced Technical Associate to join our Repair Center team. In this role, you'll ... technical support and repair guidance to field service personnel and customers. • Maintain ...

GoNetspeed

Technical Support Technician

New York, NY · On-site

$21/hr

Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role. $21 - $21 an hour Benefits: 401(k) 401(k) matching Dental insurance Employee ...

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

Associate or bachelor's degree in electrical engineering, computer engineering, computer science ... The Technical Support function becomes more scalable, communicative, and forward-looking The base ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

Associate or bachelor's degree in electrical engineering, computer engineering, computer science ... The Technical Support function becomes more scalable, communicative, and forward-looking The base ...

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Technical Support Associate information

See New York salary details

$12

$27

$62

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in New York is $27.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $28.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in New York? The most popular types of Technical Support jobs in New York are:
What are popular job titles related to Technical Support Associate jobs in New York? For Technical Support Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in New York look for? The top searched job categories for Technical Support Associate jobs in New York are:
What cities in New York are hiring for Technical Support Associate jobs? Cities in New York with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,193 per year, or $27 per hour.

Technical Support Associate

Arrow Electronics

Melville, NY • On-site

$36.17 - $44.21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Arrow Electronics rating

7.7

Company rating: 7.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Position:
Technical Support Associate
Job Description:
Since 1982, NIC Components (NIC), in partnership with Nippon Industries Co. Ltd., has been a global solutions provider in passive components to fuel the designs of technology and engineering organizations.
As a leader in passive component technology, NIC's offerings of passive components - including a wide range of capacitors, circuit protection products, inductors, magnetics, resistors, and RF products - are built to meet the challenges of modern electronics design.
The Technical Support Associate is an entry-level, engineering-adjacent role supporting both technical and marketing functions within NIC's technical product marketing group (TPMG). The primary responsibilities center around collecting, organizing, and maintaining parametric data across NIC's product portfolio, as well as assisting in the creation and upkeep of technical documentation and web-based product content (e.g., datasheets, website parametric search tools).
This position is ideal for recent graduates in Electrical or Computer Engineering who are interested in component-level electronic design, and who want exposure to how engineering data is translated into customer-facing technical resources.
This position is ideal for recent graduates in Electrical or Computer Engineering who are interested in component-level electronic design, and who want exposure to how engineering data is translated into customer-facing technical resources. It also offers the opportunity to work with colleagues and suppliers worldwide.
This is a hybrid role based in our Long Island, NY office, with a combination of office and home working. We would also consider a fully remote arrangement for the right candidate.
What You'll Be Doing:
  • Collect, validate, and maintain parametric data across NIC's component portfolio (capacitors, inductors, resistors, etc.)

  • Support development and updates of technical datasheets and product documentation

  • Conduct technical research to ensure accuracy and completeness of product specifications

  • Assist with website content updates, including parametric search optimization and product pages

  • Collaborate with engineering, product management, and marketing to ensure data consistency and quality

  • Organize and manage structured component data using internal tools and spreadsheets

  • Contribute to improving workflows around data management and technical documentation

What We're Looking For:
  • Recent graduate in Electrical Engineering, Computer Engineering, or related field

  • Strong interest in electronic components and circuit-level/system-level design

  • Detail-oriented with the ability to work with structured technical data

  • Strong written and verbal communication skills

  • Comfortable working across both technical and documentation-oriented tasks

  • Proficiency with Microsoft Excel (data organization, filtering, basic analysis)

  • Familiarity with Adobe InDesign or similar tools for document formatting

  • Basic experience with website content management, HTML, or CSS

  • Interest or exposure to technical marketing, product documentation, or content creation

  • Any familiarity with passive components (capacitors, inductors, resistors) is a plus

Work Arrangement:
Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.
What's In It For You:
  • Medical, Dental, Vision Insurance

  • 401k, With Matching Contributions

  • Short-Term/Long-Term Disability Insurance

  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

  • Paid Time Off (including sick, holiday, vacation, etc.)

  • Tuition Reimbursement

  • Growth Opportunities

  • And more!

Annual Hiring Range/Hourly Rate:
$36.17 - $44.21
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:
US-NY-Melville New York (Quad)
Time Type:
Full time
Job Category:
Supply Chain Services
EEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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