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Technical Support Associate Jobs in New York (NOW HIRING)

Supermicro

Technical Support Associate

Jersey City, NJ · On-site

They are seeking a Technical Support Associate to provide technical support and troubleshoot issues in a data center and call center environment. Responsibilities : • Provide frontline technical ...

iSoftStone

Associate

Manhattan, NY · On-site

$20/hr

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

iSoftStone

Associate

Manhattan, NY · On-site

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

iSoftStone

Associate

New York, NY

$20/hr

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

iSoftStone

Associate

New York, NY · On-site

$20/hr

... and technical support. Responsibilities: As a Business Support Associate, you'll follow a ... structured training program while gaining valuable hands-on experience supporting both clients and ...

BioIVT

Technical Support Specialist

Woodbury, NY · On-site

The Technical Support Specialist will diagnose and resolve network, workstation, and software ... Required : • Associate degree (AS) or current enrollment in bachelor's program (B.S. /B. A.) in ...

Wurtec

Technical Support Specialist

New York, NY · On-site

Technical Support Specialist FLSA Status: Non-Exempt Job Type: Full time Travel: 20% or less ... Associate or bachelor's degree in engineering, IT, or similar (preferred) Work Environment: This ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in New York

Technical Support Associate information

See New York salary details

$12

$27

$62

How much do technical support associate jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for technical support associate in New York is $27.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $28.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in New York? The most popular types of Technical Support jobs in New York are:
What are popular job titles related to Technical Support Associate jobs in New York? For Technical Support Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in New York look for? The top searched job categories for Technical Support Associate jobs in New York are:
What cities in New York are hiring for Technical Support Associate jobs? Cities in New York with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in New York as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,193 per year, or $27 per hour.
Technical Support Associate

Technical Support Associate

Supermicro

Jersey City, NJ • On-site

Full-time

Re-posted 13 days ago

Job description

Job Summary:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for various sectors. They are seeking a Technical Support Associate to provide technical support and troubleshoot issues in a data center and call center environment.
Responsibilities:
• Provide frontline technical support to end-users via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Escalate complex problems to higher-level support teams when necessary.
• Perform physical installation, rack and stack, cabling, and networking of data center hardware.
• Assist in the deployment of server, storage, and networking equipment.
• Monitor and maintain data center infrastructure to ensure optimal performance and uptime.
• Perform regular maintenance and upgrades on data center hardware and software.
• Collaborate with data center staff to address and resolve technical issues.
• Conduct quality checks and test system functionality post-installation.
• Work with internal teams to gather client requirements and provide technical expertise during the post-sales process.
• Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Ensure compliance with data center policies and procedures.
• Document and report data center activities and incidents.
• Travel up to 50% of the time to customer sites and data centers.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate’s degree in Electrical/Electronics Engineering with equivalent relevant experience.
• 1+ year of experience in servicing complex X86 systems and parts.
• 1+ years of experience in a customer support role.
• Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues.
• Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment.
• Experience with statistical Excel functions or database management.
• Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment.
• Hands-on experience with enterprise-grade server hardware.
• Strong verbal and written communication skills with an emphasis on technical communication.
• Punctual, detail-oriented, and proactive in driving solutions.
• Experience working in large enterprise environments or certifications in Windows and Linux.
• Must have a valid driver’s license and a reliable automobile.
• Ability to lift/carry at least 50 lbs.
• Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment (approximately 20% of the time).
Company:
Supermicro is a global leader in high-performance, high-efficiency server technology and innovation. Founded in 1993, the company is headquartered in San Jose, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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