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Technical Support Associate Jobs in Buffalo, NY (NOW HIRING)

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

... Associate's degree or technical certification • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent Company : Addison Group specializes in ...

Addison Group

Technology Support Analyst II

Buffalo, NY · On-site

$62K - $75K/yr

High school diploma or equivalent is required, and an associate's degree or technical certification is preferred * Minimum of 2 years of experience in technical support roles, with hands-on ...

Ingrammicro

Technical Solutions Specialist

Buffalo, NY · Remote

$50K - $80K/yr

Associate degree or higher. * Previous experience selling or supporting technology products and solutions. * Experience with consultative sales, account management, inside sales, or technical support.

Ingram Micro

Technical Solutions Specialist

Buffalo, NY · On-site

$50K - $80K/yr

Associate degree or higher. * Previous experience selling or supporting technology products and solutions. * Experience with consultative sales, account management, inside sales, or technical support.

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Buffalo, NY is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Buffalo, NY? The most popular types of Technical Support jobs in Buffalo, NY are:
What are popular job titles related to Technical Support Associate jobs in Buffalo, NY? For Technical Support Associate jobs in Buffalo, NY, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Buffalo, NY look for? The top searched job categories for Technical Support Associate jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for Technical Support Associate jobs? Cities near Buffalo, NY with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Electronics Technical Associate, Chemistry

University at Buffalo

Buffalo, NY • On-site

$51K - $56K/yr

Full-time

Re-posted 2 days ago

University at Buffalo rating

7.2

Company rating: 7.2 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

382nd of 617 rated colleges and universities

Job description

Posting Details
Position Information
Fiscal Year
2025-2026
Position Title
Electronics Technical Associate, Chemistry
Classification Title
Instructional Support Associate
Department
Chemistry
Posting Number
P260053
Posting Link
https://www.ubjobs.buffalo.edu/postings/61596
Employer
State
Bargaining Unit
08
Position Type
UUP Professional
Professional Appointment Term
Salary Grade
SL2
Posting Detail Information
Position Summary
The Department of Chemistry in the College of Arts and Sciences at the University at Buffalo is seeking an Electronics Technical Associate to join our technical support team.This is a service-oriented staff position responsible for providing electronic repair, maintenance, and technical support within the department's Electronics Repair Shop. The Electronics Technical Associate reports directly to the Laboratory Facilities Manager, who oversees the shop's daily operations and service priorities.
This hands-on, detail-driven role is ideal for individuals with strong experience in electronics repair-particularly those confident in soldering, diagnosing circuit-level issues, and using diagnostic tools such as voltmeters and oscilloscopes.
The department supports a broad array of scientific instrumentation used in teaching and research. From spectrometers and chromatographs to custom-built devices, the work is varied, meaningful, and closely connected to scientific discovery. Each day brings new challenges and opportunities to apply technical expertise in a collaborative academic environment.
As the Electronics Technical Associate, you will serve as a key resource for maintaining, repairing, and enhancing the department's electronic infrastructure. You will work closely with faculty, staff, and students to troubleshoot equipment, support research activities, and contribute to the design and fabrication of specialized instrumentation. This position is well suited for adaptable, curious individuals who enjoy problem-solving, learning by doing, and supporting a diverse scientific community.
Principal responsibilities/duties include:
  • Perform hands-on diagnostic assessments and repairs on a wide range of electronic instrumentation, including spectrometers, chromatographic systems, balances, pH meters, and related laboratory equipment
  • Troubleshoot and repair RF, high-voltage, analog, and digital circuits using diagnostic tools such as digital multimeters and oscilloscopes
  • Confidently solder and replace on-board components, including through-hole and surface-mount devices, as part of routine and advanced repairs
  • Interface laboratory instrumentation with computers and software, ensuring proper communication, integration, and functionality
  • Collaborate with faculty and researchers to design and fabricate specialized equipment, including simple circuit designs, test fixtures, and prototypes
  • Manage the Electronics Shop workflow, including work orders, inventory control, equipment maintenance, and technical documentation
  • Provide electronics repair services and technical expertise to other departments as needed
  • Supervise and mentor student workers or interns, promoting safe, effective, and professional technical practices
  • Serve as a subject matter expert on electrical circuitry, instrumentation, and safety within the department
  • Maintain a safe, organized, and inclusive work environment while contributing positively to a collaborative team culture.

Learn more:
  • Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
  • Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
  • Associate's in Electronics, Electrical Engineering Technology, or a related field, and 2 years of experience. A combination of degree, certification and experience will be considered in lieu of the degree requirements.
  • Demonstrated experience performing electronics repair at the component and circuit level, including troubleshooting analog and digital systems.
  • Strong soldering skills, including the replacement of both through-hole and surface-mount components.
  • Proficiency with standard electronic diagnostic equipment, including digital multimeters, signal generators, and oscilloscopes.
  • Working knowledge of RF and high-voltage circuitry, with the ability to diagnose and repair systems safely.
  • Ability to read and interpret schematics, wiring diagrams, and technical documentation.
  • Strong analytical and problem-solving skills, with the ability to work independently on complex technical issues.
  • Effective communication skills, including the ability to explain technical concepts to non-technical users.
  • Demonstrated commitment to electrical safety standards and best practices in a laboratory environment.
  • Applicants must be currently authorized to work in the United States on a full-time basis without visa sponsorship.

Preferred Qualifications
  • Bachelor's degree in Electronics, Electrical Engineering Technology, or a related field, or an equivalent combination of education and experience will be considered.
  • Experience interfacing electronic instrumentation with computers and software systems.
  • Experience supporting scientific or laboratory instrumentation in an academic or research setting.
  • Familiarity with basic PCB layout, circuit prototyping, or test circuit design.
  • Familiarity with data acquisition software such as LabVIEW.
  • Familiarity with UL and electrical safety standards.
  • Experience supervising or mentoring student employees or junior technicians.
  • Interest in learning new technologies and adapting to evolving research and instructional needs.

Our University Community
Prodig+
Executive Position
Physical Demands
Ability to transport laboratory equipment and move with the assistance of a dolly or cart.
Driving Requirements
Salary Range
$51,261 - $56,000
Additional Salary Information
Job Type
Full-Time
Campus
North Campus
Posting Alerts
Special Instructions Summary
All application materials should be submitted via UB Jobs. Application materials submitted directly to the posting contact will not be acknowledged and cannot be considered.
Additional Information
Is a background check required for this posting?
Yes
Background Check Notification
For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.
Contact Information
Contact's Name
Nicole Hayden
Contact's Pronouns
She/Her
Contact's Title
HR Officer for Staff Affairs
Contact's Email
nhayden@buffalo.edu
Contact's Phone
716-645-0729
Posting Dates
Posted
03/12/2026
Deadline for Internal Applicants
04/08/2026
Deadline for External Applicants
Open Until Filled
Date to be filled
References
Number of References Required
3
Reference Cutoff Date
Instructions to Applicant

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