About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical ...
About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical ...
They are seeking a Technical Support Associate to provide technical support and troubleshoot issues in a data center and call center environment. Responsibilities : • Provide frontline technical ...
They are seeking a Technical Support Associate to provide technical support and troubleshoot issues in a data center and call center environment. Responsibilities : • Provide frontline technical ...
Technical Support Associate
Manhattan, NY · On-site
They are seeking a Technical Support Associate to provide technical support and troubleshoot issues in a data center and call center environment. Responsibilities : • Provide frontline technical ...
Technical Support Associate
Manhattan, NY · On-site
They are seeking a Technical Support Associate to provide technical support and troubleshoot issues in a data center and call center environment. Responsibilities : • Provide frontline technical ...
They are seeking a Technical Support Associate to provide technical support and troubleshoot issues in a data center and call center environment. Responsibilities : • Provide frontline technical ...
They are seeking a Technical Support Associate to provide technical support and troubleshoot issues in a data center and call center environment. Responsibilities : • Provide frontline technical ...
Technical Support Associate
Salt Lake City, UT · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Salt Lake City, UT · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Plano, TX · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Plano, TX · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Grand Rapids, MI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Grand Rapids, MI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Grand Rapids, MI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
Technical Support Associate
Grand Rapids, MI · On-site
$65K - $80K/yr
The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.
A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate that deals with customers over the phone and through e-mail. Tasks and Responsibilities: Customer ...
A Fortune 500 aerospace and manufacturing giant is looking urgently for Technical Support Associate that deals with customers over the phone and through e-mail. Tasks and Responsibilities: Customer ...
Technical Support Associate
Jersey City, NJ · On-site
$70K - $90K/yr
What You'll Do • Provide frontline technical support to end-users via phone, email, and ticketing ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...
Technical Support Associate
Jersey City, NJ · On-site
$70K - $90K/yr
What You'll Do • Provide frontline technical support to end-users via phone, email, and ticketing ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...
About the Role We're looking for a technically fluent Support Associate to join our growing support ... Serve as the technical escalation point for complex client issues - diagnosing, reproducing, and ...
About the Role We're looking for a technically fluent Support Associate to join our growing support ... Serve as the technical escalation point for complex client issues - diagnosing, reproducing, and ...
Technical Support Associate
Mason, OH · On-site
Requisition Number: 228247 Cintas is seeking a Technical Support Associate to provide customer service to both our internal partners and our external customers through various activities.
Technical Support Associate
Mason, OH · On-site
Requisition Number: 228247 Cintas is seeking a Technical Support Associate to provide customer service to both our internal partners and our external customers through various activities.
Technical Support Associate
Mason, OH · On-site
Requisition Number: 228247 Cintas is seeking a Technical Support Associate to provide customer service to both our internal partners and our external customers through various activities.
Technical Support Associate
Mason, OH · On-site
Requisition Number: 228247 Cintas is seeking a Technical Support Associate to provide customer service to both our internal partners and our external customers through various activities.
Technical Support Associate information
See salary details
$11.06 - $15.25
2% of jobs
$18.11 is the 25th percentile. Wages below this are outliers.
$15.25 - $19.45
34% of jobs
The median wage is $21.34 / hr.
$19.45 - $23.65
32% of jobs
$25.55 is the 75th percentile. Wages above this are outliers.
$23.65 - $27.84
17% of jobs
$27.84 - $32.04
5% of jobs
$32.04 - $36.23
6% of jobs
$36.23 - $40.43
2% of jobs
$40.43 - $44.62
2% of jobs
$44.62 - $48.82
0% of jobs
$48.82 - $53.02
0% of jobs
$53.02 - $57.21
0% of jobs
$11
$24
$57
How much do technical support associate jobs pay per hour?
As of Jul 1, 2026, the average hourly pay for technical support associate in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?
To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.
What does a Technical Support Associate do?
A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.
What is the difference between Technical Support Associate vs Customer Support Specialist?
| Aspect | Technical Support Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Call centers, IT departments, technical help desks | Call centers, retail, online support platforms |
| Industry Usage | IT, software, hardware companies | Retail, telecom, service industries |
| Common Search/Comparison | Technical Support Associate vs Customer Support Specialist |
The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.
What are some common challenges Technical Support Associates face, and how can they effectively manage them?
Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
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Full-time
Posted 28 days ago
Job description
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role
As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.
You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.
Role Responsibilities:
Key Performance Indicators (KPI's) within the support team, including but not limited to:
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role
As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.
You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.
Role Responsibilities:
- Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
- Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
- Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
- Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
- Reproduce reported issues in internal environments to support investigations
- Follow up with customers to ensure issues are resolved to satisfaction
- Maintain clear, professional communication with customers throughout the support process
- Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing
- 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)
- Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes
- Confident and clear communicator, with the ability to explain technical concepts to non-technical users
- Highly organised with strong analytical and problem-solving skills, and attention to detail
- Comfortable taking ownership of issues and managing multiple cases in parallel
- Curious, proactive learner who enjoys developing technical depth and understanding new tools
- Collaborative team player who contributes positively to team discussions and continuous improvement
- Basic understanding of SaaS platforms and web technologies
- Familiarity with basic browser troubleshooting and developer tools
- Experience using ticketing systems such as Intercom, Jira, or Salesforce
- Awareness of SSO concepts and authentication flows
- Interest in APIs, data analysis, or system integrations
- Exposure to log analysis or monitoring platforms (e.g. Datadog)
Key Performance Indicators (KPI's) within the support team, including but not limited to:
- Customer Satisfaction (CSAT)
- First Response Time
- SLA Compliance
- Productivity metrics