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Technical Support Associate Jobs (NOW HIRING)

Synthesia Limited

Technical Support Associate

About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical ...

Supermicro

Technical Support Associate

Memphis, TN · On-site

They are seeking a Technical Support Associate to provide technical support to customers on hardware and software issues in a call center environment. Responsibilities : • Provide technical support ...

Supermicro

Technical Support Associate

Memphis, TN

$70K - $90K/yr

Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to ...

Supermicro

Technical Support Associate

Jersey City, NJ

$70K - $90K/yr

Provide frontline technical support to end-users via phone, email, and ticketing system. * Diagnose ... an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience ...

Wyrestorm

Technical Support Associate

Round Lake, NY · On-site

Provide telephone, E-mail and web support for customers and prioritize multiple issues effectively ... Associates in an IT or AV related field. * 2 years experience in a AV or IT installation. * AV ...

Xerox

Software Technical Support Associate

Ann Arbor, MI · On-site

... support Managed Services initiatives * - Managed Services site architecture and infrastructure programs * Mentor on-site technical account associates and transfers skills that will enable the AA to ...

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

... support Managed Services initiatives * - Managed Services site architecture and infrastructure programs * Mentor on-site technical account associates and transfers skills that will enable the AA to ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for technical support associate in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
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Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 6% Part Time, 1% Temporary, 16% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,363 per year, or $24.7 per hour.

Technical Support Associate

Synthesia Limited

Remote

Full-time

Posted 7 days ago

Job description

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role
As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.
You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.
Role Responsibilities:
  • Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
  • Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
  • Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
  • Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
  • Reproduce reported issues in internal environments to support investigations
  • Follow up with customers to ensure issues are resolved to satisfaction
  • Maintain clear, professional communication with customers throughout the support process
  • Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing
About You:
  • 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)
  • Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes
  • Confident and clear communicator, with the ability to explain technical concepts to non-technical users
  • Highly organised with strong analytical and problem-solving skills, and attention to detail
  • Comfortable taking ownership of issues and managing multiple cases in parallel
  • Curious, proactive learner who enjoys developing technical depth and understanding new tools
  • Collaborative team player who contributes positively to team discussions and continuous improvement
Technical Experience (Preferred but not Required):
  • Basic understanding of SaaS platforms and web technologies
  • Familiarity with basic browser troubleshooting and developer tools
  • Experience using ticketing systems such as Intercom, Jira, or Salesforce
  • Awareness of SSO concepts and authentication flows
  • Interest in APIs, data analysis, or system integrations
  • Exposure to log analysis or monitoring platforms (e.g. Datadog)
Success will be measured on:
Key Performance Indicators (KPI's) within the support team, including but not limited to:
  • Customer Satisfaction (CSAT)
  • First Response Time
  • SLA Compliance
  • Productivity metrics

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