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Technical Support Associate Jobs in West Virginia

Entergy

Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field Minimum experience required of the position: * Tech Support Specialist I: 0-2 years of power plant or ...

RMS Energy

We're looking for a Technical Support Specialist who is ready to bring their electrical field ... Associate's or Bachelor's degree in Electrical Engineering/Technology or related field preferred

West Virginia University Health System

Provides legacy server support. Helps technical services top tier members with system consolidation projects (user files, internet, and of support and unmanaged devices). 3. Application Support:

LiniumIT

Network Administrator

Kearneysville, WV · On-site

Provide technical support to clients through various channels of communication. * Field questions ... Associate's Degree in Computer Engineering or related field - Bachelor's Degree is preferred. * 5+ ...

LiniumIT

Network Administrator

Kearneysville, WV · On-site

Provide technical support to clients through various channels of communication. * Field questions ... Associate's Degree in Computer Engineering or related field Bachelor's Degree is preferred. * 5+ ...

LiniumIT

Network Administrator

Kearneysville, WV · On-site

Provide technical support to clients through various channels of communication. * Field questions ... Associate's Degree in Computer Engineering or related field - Bachelor's Degree is preferred. * 5+ ...

ITW Avery Weigh-Tronix

Dillon Product Manager

WV · Remote

$80K - $121K/yr

Associate's degree and/or equivalent ITW experience * 2+ years in Product Management, Product Development, Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ...

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Technical Support Associate information

See West Virginia salary details

$8

$19

$44

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in West Virginia is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $20.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in West Virginia? The most popular types of Technical Support jobs in West Virginia are:
What are popular job titles related to Technical Support Associate jobs in West Virginia? For Technical Support Associate jobs in West Virginia, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in West Virginia look for? The top searched job categories for Technical Support Associate jobs in West Virginia are:
What cities in West Virginia are hiring for Technical Support Associate jobs? Cities in West Virginia with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Specialist

Entergy

On-site, Remote

Full-time

Posted 18 days ago

Entergy rating

8.1

Company rating: 8.1 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

29th of 53 rated energy and utility

Job description

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. 

JOB DUTIES/RESPONSIBILITIES:

  • Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
  • Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation
  • Provide technical support to maintenance, outage, and capital projects
  • Technical Lead on specific / complex projects which can include contract(or) management responsibilities
  • Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
  • Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

  • High school diploma or GED or equivalent work experience
  • Desired:
    • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

  • Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

  • Proficiency in all applications of the Microsoft Toolkit
  • Must possess good computer skills
  • Ability to work independent of direct supervision
  • Good communication skills also required
  • Duties often require call outs and work after normal hours
  • Be able to keep records and reports

Preferred knowledge, skills, and abilities 
3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro.  Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.

  • None

 

 

*This position can be filled as a Technical Support Specialist I, II, III, Senior, or Senior Lead depending on the candidate's qualifications and experience.*

Position can be located within the ETS North Region which is from Monroe, LA to Batesville, AR.

JOB PURPOSE/SUMMARY:

Responsible for developing, implementing, and managing improvement projects, and/or provide diagnostic subject matter expertise to enhance the overall reliability, efficiency, and safety of the plant. This position will primarily support the ETS – Northern Region but will assist all of PowerGen as applicable.

JOB DUTIES/RESPONSIBILITIES:

  • Provide primary or backup technical support for various plant system and processes; primary need in controls systems but not limited to
  • Utilize experience, knowledge, and online monitoring systems and tools to analyze, trend, and monitor plant equipment performance data in an effort to improve plant operation
  • Provide technical support to maintenance, outage, and capital projects
  • Technical Lead on specific / complex projects which can include contract(or) management responsibilities
  • Support equipment problem solving, condition assessments, and represent Entergy during OEM discussions or shop repairs.
  • Conduct and/or support root cause analysis / CAP and prepare reports for management use

MINIMUM REQUIREMENTS:

Minimum education required of the position:

  • High school diploma or GED or equivalent work experience
  • Desired:
    • Associate Degree in Engineering Technology or B.S. Degree in Science in a technical field

Minimum experience required of the position:

  • Tech Support Specialist I: 0-2 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist II: 2-4 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist III: 4-6 years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr: 6+ years of power plant or relevant technical experience is preferred.
  • Tech Support Specialist Sr Lead: 8+ years of power plant or relevant technical experience is preferred.

Minimum knowledge, skills, and abilities required of the position:

  • Proficiency in all applications of the Microsoft Toolkit
  • Must possess good computer skills
  • Ability to work independent of direct supervision
  • Good communication skills also required
  • Duties often require call outs and work after normal hours
  • Be able to keep records and reports

Preferred knowledge, skills, and abilities 
3-5 years of Power Plant Control System Experience i.e. Mark VIe, Ovations, Allen Bradley PLCs, Foxboro.  Familiar with power distribution systems i.e. switchgear, breakers, transformers, batteries and relays.

Any certifications, licenses, etc.

  • None

Primary Location: - Arkansas : Redfield 
Job Function: Engineering
FLSA Status: Exempt Ind
Relocation Option: 
Union description/code:
Number of Openings: 1
Req ID: 124056
Travel Percentage:Up to 25%

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